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AMCS Field Services Logo

Operations management software for utility associations

Last updated: July 2020

AMCS Field Services Pricing, Features, Reviews and Alternatives

AMCS Field Services product overview

What is AMCS Field Services?

AMCS Field Services (formerly Utility Cloud) is an operations management software designed to help organizations handling utilities, such as industrial wastewater, sewers, or natural gas, control distributed field assets and schedule inspections and maintenance activities. Features include compliance management, custom alerts, prioritization, asset mapping, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Knowledge Base
FAQs/Forum
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Live Online
Videos
Documentation

AMCS Field Services pricing information

Value for money

4.6

/5

15

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AMCS Field Services features

Functionality

4.6

/5

15

Total features

72

7 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
API
Workflow Management
Data Import/Export

AMCS Field Services users reviews

Overall Rating

4.7

/5

15

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

10

5

0

0

0

Pros
My overall experience is very positive. I love having to have all info right there for anyone.
It is a easy to use system and we have some employees that are not very computer savvy so it's good for them.
What I like most about the software that it serves a purpose and it organizes all of the companies assets.
Cons
All information has Federal, State and Local compliance requirements. Prior to the use of the software we were always in jeopardy of missing something.
Sometimes its hard to change things in the map mode, maybe having a construction option to change things and see how they go and be able to go back if there was a problem.
However, I think it is inevitable that the pace of their improvements will frustrate an occasional user or two.
KS
AvatarImg

Kaleb S.

Utilities, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product with wide range of Functionality

Reviewed 5 years ago

Our experience with Utility Cloud has been terrific so far. We are working with them to solve numerous business needs, whether it be work history, customer service response times, maintenance scheduling, compliance tracking, filing chain of custody forms, and all the reporting to go along with these items. Their staff is extremely receptive to any potential improvements and constructive criticism that we have brought to their attention. Conversations with them happen regularly to improve the system to tailor it to meet our needs as an organization.

Pros

I like the functionality of the software and the fact that the software is web-based compared to an app. The ability to get so much information about assets that are accessible anytime for the field staff's use saves time and makes their jobs easier. This is particularly important when we put it into the perspective of how we are implementing the software in multiple states and using multiple contracting firms to carry out the work for us. This software is also supported well by individuals that understand the direction that our company is going and trying to help us achieve our goals.

Cons

The biggest issue would be that the users lose some functionality when using the program in offline mode.

SG
AvatarImg

Steve G.

Utilities, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Utility Cloud Review

Reviewed 5 years ago
Pros

The system is easy to use, and the support team has always been very helpful. We have continued to find new ways to use UC in the operation of our system. The company as a whole is willing to listen to our thoughts on system enhancements from the operators perspective

Cons

Small glitches can at times pop up, especially after an upgrade release. However their team is very proactive in correcting any issue (if there is one)

DM
AvatarImg

Daniel M.

Utilities, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My Review

Reviewed 5 years ago

I learned Utility Cloud with a previous employer and that is what got me the move and the job that I currently have working with Utility Cloud so without UC, I wouldn't be where I am today.

Pros

What I like most about the software that it serves a purpose and it organizes all of the companies assets.

Cons

Very slow at times and not very user friendly for people who don't do well with technology at all.

AK
AvatarImg

Ann K.

Utilities, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Long sought after solution to our database management needs

Reviewed 5 years ago

UC has been great, they assist whenever needed. In many cases they have developed a solution for us. Nothing seems to be outside their expertise in the information technology reporting field. Over the past two years our business have managed over 2000 transactions/month using the software. All information has Federal, State and Local compliance requirements. Prior to the use of the software we were always in jeopardy of missing something. We've been able to reduce that risk significantly.

Pros

The flexibility to manipulate the data to suit our needs. The help/customer support staff is superior. Ask for [SENSITIVE CONTENT HIDDEN]!

Cons

The shortcomings of getting up and running with the software was not associated with the software or the software team but more the commitment on our part to implement. We felt, and encouraged by UC, that the functionality of the database was best directed by the customer and when you're in a position of 'not knowing' what you don't know, its hard to commit the required time to the project. Utility Cloud will come in and assist in the set up but my thought was that we needed to know some basics how a database worked. The primary reason for UC was to grow our services and customer base in a manner that allowed compliance tracking so that critical work tasks are not missed. The software affords us the tracking tools to do this.

TB
AvatarImg

Tim B.

Utilities, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customer support great

Reviewed 5 years ago

We are much more efficient in our field operations using UC all day every day. Having an online history of our work is invaluble to our technicians and the office staff.

Pros

I have worked with [SENSITIVE CONTENT HIDDEN] many times and her knowledge and willingness to go beyond my expectations have been spectacular. She always makes herself available to talk and work out my challenges with new implementations or just reminding me how to do tasks that I have forgotten. Her patience is wonderful and has always gotten the job done for me quickly. We have been using UC for many years now and love the software. Our customers that receive our reporting from UC are blown away with the level of technology in our blue-collar industry. Our small business benefits greatly with the use of UC. Being a small business with a tight budget, it can be tough to make it work with the costs, but [SENSITIVE CONTENT HIDDEN] and his team continues to help make it affordable for us!

Cons

Connectivity is always a challenge as much as we use the system. However, this is not a UC created issue.

AMCS Field Services FAQs

Q. What type of pricing plans does AMCS Field Services offer?

AMCS Field Services has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of AMCS Field Services?

AMCS Field Services has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does AMCS Field Services support?

AMCS Field Services supports the following languages:
English


Q. Does AMCS Field Services support mobile devices?

AMCS Field Services supports the following devices:
iPad


Q. Does AMCS Field Services offer an API?

Yes, AMCS Field Services has an API available for use.


Q. What other apps does AMCS Field Services integrate with?

AMCS Field Services integrates with the following applications:
Tableau, Microsoft Power BI, Google Maps, Google Sheets, Microsoft Excel


Q. What level of support does AMCS Field Services offer?

AMCS Field Services offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum, Chat, 24/7 (Live rep)

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