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AMCS Field Services
Operations management software for utility associations
Last updated: July 2020
AMCS Field Services (formerly Utility Cloud) is an operations management software designed to help organizations handling utilities, such as industrial wastewater, sewers, or natural gas, control distributed field assets and schedule inspections and maintenance activities. Features include compliance management, custom alerts, prioritization, asset mapping, and reporting.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.6
/5
15
Starting from
No pricing info
Value for money contenders
Functionality
4.6
/5
15
Total features
72
7 categories
Functionality contenders
Overall Rating
4.7
/5
15
Positive reviews
100
%
10
5
0
0
0
Overall rating contenders
Kaleb S.
Utilities, 11-50 employees
Used daily for 1-2 years
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Our experience with Utility Cloud has been terrific so far. We are working with them to solve numerous business needs, whether it be work history, customer service response times, maintenance scheduling, compliance tracking, filing chain of custody forms, and all the reporting to go along with these items. Their staff is extremely receptive to any potential improvements and constructive criticism that we have brought to their attention. Conversations with them happen regularly to improve the system to tailor it to meet our needs as an organization.
I like the functionality of the software and the fact that the software is web-based compared to an app. The ability to get so much information about assets that are accessible anytime for the field staff's use saves time and makes their jobs easier. This is particularly important when we put it into the perspective of how we are implementing the software in multiple states and using multiple contracting firms to carry out the work for us. This software is also supported well by individuals that understand the direction that our company is going and trying to help us achieve our goals.
The biggest issue would be that the users lose some functionality when using the program in offline mode.
Steve G.
Utilities, 11-50 employees
Used daily for 2+ years
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The system is easy to use, and the support team has always been very helpful. We have continued to find new ways to use UC in the operation of our system. The company as a whole is willing to listen to our thoughts on system enhancements from the operators perspective
Small glitches can at times pop up, especially after an upgrade release. However their team is very proactive in correcting any issue (if there is one)
Daniel M.
Utilities, 201-500 employees
Used daily for 1-2 years
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I learned Utility Cloud with a previous employer and that is what got me the move and the job that I currently have working with Utility Cloud so without UC, I wouldn't be where I am today.
What I like most about the software that it serves a purpose and it organizes all of the companies assets.
Very slow at times and not very user friendly for people who don't do well with technology at all.
Ann K.
Utilities, 11-50 employees
Used daily for 1-2 years
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UC has been great, they assist whenever needed. In many cases they have developed a solution for us. Nothing seems to be outside their expertise in the information technology reporting field. Over the past two years our business have managed over 2000 transactions/month using the software. All information has Federal, State and Local compliance requirements. Prior to the use of the software we were always in jeopardy of missing something. We've been able to reduce that risk significantly.
The flexibility to manipulate the data to suit our needs. The help/customer support staff is superior. Ask for [SENSITIVE CONTENT HIDDEN]!
The shortcomings of getting up and running with the software was not associated with the software or the software team but more the commitment on our part to implement. We felt, and encouraged by UC, that the functionality of the database was best directed by the customer and when you're in a position of 'not knowing' what you don't know, its hard to commit the required time to the project. Utility Cloud will come in and assist in the set up but my thought was that we needed to know some basics how a database worked. The primary reason for UC was to grow our services and customer base in a manner that allowed compliance tracking so that critical work tasks are not missed. The software affords us the tracking tools to do this.
Tim B.
Utilities, 11-50 employees
Used daily for 2+ years
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We are much more efficient in our field operations using UC all day every day. Having an online history of our work is invaluble to our technicians and the office staff.
I have worked with [SENSITIVE CONTENT HIDDEN] many times and her knowledge and willingness to go beyond my expectations have been spectacular. She always makes herself available to talk and work out my challenges with new implementations or just reminding me how to do tasks that I have forgotten. Her patience is wonderful and has always gotten the job done for me quickly. We have been using UC for many years now and love the software. Our customers that receive our reporting from UC are blown away with the level of technology in our blue-collar industry. Our small business benefits greatly with the use of UC. Being a small business with a tight budget, it can be tough to make it work with the costs, but [SENSITIVE CONTENT HIDDEN] and his team continues to help make it affordable for us!
Connectivity is always a challenge as much as we use the system. However, this is not a UC created issue.
AMCS Field Services has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of AMCS Field Services?
AMCS Field Services has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does AMCS Field Services support?
AMCS Field Services supports the following languages:
English
Q. Does AMCS Field Services support mobile devices?
AMCS Field Services supports the following devices:
iPad
Q. Does AMCS Field Services offer an API?
Yes, AMCS Field Services has an API available for use.
Q. What other apps does AMCS Field Services integrate with?
AMCS Field Services integrates with the following applications:
Tableau, Microsoft Power BI, Google Maps, Google Sheets, Microsoft Excel
Q. What level of support does AMCS Field Services offer?
AMCS Field Services offers the following support options:
Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum, Chat, 24/7 (Live rep)