Whip Around Reviews

the team support always ready to help i can add or remove inspections points as i needed

i don't have any cons actually i sugested to two friends who run a warehouse too

Ease of use, mobile use, cost, reporting.

Inventory tracking and the ability to perform a detailed equipment check that is connected to a piece of equipment that is assigned to a specific vehicle and have that check stay with the piece of equipment when it moves to other vehicles.

Simple to Build Forms and track Assets. Fairly Customizable.

Limitations on some forms. Fees doubled over a weekend. Cancellation process leaves much to be desired. There are better alternatives for cheaper now.

The ease of use directly for the drivers created a platform that allows a link to our office that shows the current inspection on the truck.

Sometimes, the camera in the app can be tricky at night because of the flash.

Easy for drivers, like all the options and custimizations

Integration and eventually required a contract

Creating Faults to track repairs and being able to assign to mechanic to be signed off on once repaired.

I would like to see some user/driver based forms. ie: Payroll Entry, Time Off Requests, Parts Requests, etc.

While I am new to using Whip Around, the company I work for has been using Whip Around for a good while and loves Whip Around. When support was requested by me, [SENSITIVE CONTENT] and the Whip Around team were fast to respond, accurate with their answers, terrific with their suggestions and all around superb! Way to go Whip Around support team and thank you for having my back!

Have not found any cons with Whip Around as yet!

With Whip Around we have been able to manage our trucks maintenance in an efficient way. This software allows us to easily see when our trucks are due for a oil change/PM and to keep track of our scheduling. Our technicians are able to complete daily pre-trip and post-trip inspections on the software and then it quickly relays the information to our management team. This keeps us organized and ensures our day will run smoothly.

On Whip Around there are a lot of features that may overwhelm some customers. It can be tough to dive in to all the capabilities the software truly has.

Whip Around is easy to set up and use. Driver training can be done in minutes. Also, the card system it uses can be tailored to your company's needs, and our drivers actually like doing their inspections this way. I have no doubt that our drivers always did their inspections, but getting them to correctly fill out inspection forms was a nightmare. With Whip Around, all the problems I had with paper inspection forms were solved and I am getting more complete inspections than ever before.

At this time, I have no cons to report regarding Whip Around.

Working in compliance, I love having processes in place and I love having the data. Whip Around accomplishes this effectively, with very few issues. Reports are a breeze and forms are easy to create and use. Our drivers find the app is easy enough to use and I'm thrilled we are using this with our fleet vehicles.

I have had no real issues from an administrative standpoint. Some drivers have reported minor issues with syncing or uploading pictures from time to time but this has been infrequent and not enough to raise a flag as a true issue.

it keeps a running record of requested repairs.

when reviewing faults if you open a fault to look at it. when you close out of that fault you have to go all the way back to the beginning. if you used any filters you have to click on them again. if you were on page #2 you have to go all the way to the bottom of the page and click on page 2 then find where you were to go on to the next fault.

I love how I can see what our drivers are doing. When they get in/leave and do their Pre-trip & Post-trip inspections for their trucks. I also like how easy it is to pull up the information I need or add new vehicles. It really is a bargain for the price of the software and I think everyone should use it!

I don't have any issues to report on the software, it's always worked great for us!

The software is easy to use, the setup is quick and easy and the company overall is great. You can tell that they care about their customers and want to improve their product to suit our needs. I love being able to track all of the maintenance that has been done instantly every day, it has improved our maintenance program immensely.

There are really only a few things that I would like to see change, but they're minor inconveniences overall. First, I wish I could create a work order without a fault being required. I would like to just manually enter information about a fault and create a work order all in one step. Second, I would like to be able to search/ enter work that was performed on a machine by the parts that were replaced and the fault that caused them to fail. Right now I just have to do some digging to figure out which fault I need to look at again.

The ability for me to know that my vehicles are maintained and in good condition on a daily basis, without me having to be out there inspecting them myself is great!

At this time there is no issue I have with Whip around and think that they development team is doing an exceptional job!

Easy to use, much better than paper, the dashboard is user-friendly, most importantly the system allows you to customize your forms giving you the data you want and eliminating the data you don't need, excellent program

My only issue with the software was my initial contact with the salesperson, he told me about a special offer that was much less expensive than the actual program cost, when I signed up for the program they knew who this person was and were upset that he made this offer, they were also unwilling to grant it to me. This was very frustrating but I like the program so much I signed up anyway

Hi Richard! Thank you for your feedback and sorry to hear about your early experience. Glad that the software is meeting your needs and that you are very happy with the program! We look forward to a long term partnership.

Truck drivers are easily able to use it without much instruction. It is easy to change truck numbers in the system. It is very comprehensive. Drivers are able to upload pictures and comments easily.

Sometimes when there are updates to the software, drivers have to uninstall and reinstall the software.

Ease of use, modern web interface with good tablet support etc. Ideal for streamlining and keeping on top of daily checks with customisation of templates as you go. Reporting of faults is made efficient with ability to upload images etc Ability to set reminders with email alerts and good customer support when needed. Improvements get made on the fly showing ongoing development of the software is still active.

Would like to see the option to add templates that are user restricted to allow service templates to be created for maintenance staff. At the moment I cant see how to do this, perhaps its something they are working to implement with a future update ?

We use Whip Around every day for our Pre and Post Trip Inspections for our entire fleet which is about 30 trucks and drivers. It's very simplistic for the administrator as far as customization. And it's very easy for the end users (our drivers) to use. It also helps our Fleet Maintenance Department track faults and needed repairs.

Our company has been using this software for the last few years. However, being new to the company, I personally have only been using it for the past 5 months. But so far, I can honestly say, there's not too much this software is lacking.

I like that Whip Around is completely digital. It has a unique API that can be integrated into our reporting platform, Looker. I like that the software is user friendly. It is very dynamic in that changes can be made in a few minutes vs traditional hard copy inspections which would need to be reprinted or versions become obsolete. The email reporting and the web platform reporting makes it very easy to see if employees are completing their inspections. If there are faults, we can easily identity them to send on to the mechanic. We have been able to integrate it company wide very easily because of how dynamic the software is with adding new users, vehicles, locations, forms, etc.

I would like a existing fault form that can be filled out for vehicles as they are added to the fleet or whip around is integrated. I would also like the ability to customize forms a little more with something such as a multiple photo option. I would also like a Manager version within the application. I would also like to see Whip Around continue to partner with telematics companies.

Thanks for the review! Multiple photo cards are being worked on along with more functionality added to the mobile app for fleet managers and mechanics. Keep an eye out for the ongoing updates!

Great App!! Customized to our Specific Co needs, we were able to add any questions, comments for drivers input, ability to take pictures, & Best of ALL No More Paper, every report is available on our computers.

Can't think of anything to improve this app

Gets info to my mechanics instantly wit a picture of what’s wrong. Most of the time they formulate a plan to repair the vehicle and then they are able to do the repair at the pump while the driver is fueling up.

Could use a maintenance module that helped with scheduling services

Hi Joseph! Thank you for your feedback! Great news, we are currently working on a beefed up preventative maintenance add on which will address your request. Keep an eye out for it! Looking forward to a continued partnership with you guys!

I am part of a team that manages over 70 drivers and a fleet of 33 vehicles in 16 states. This software has been the perfect solution to remotely manage pre and post trip reports, vehicle maintenance, and driver compliance. It’s very simple to implement with drivers due in large part to not require special or expensive equipment - most of our drivers use the free app on their own smartphones. We also use inexpensive Samsung tablets which we leave on the vehicles (one per vehicle). Other great features are the document management for fleet and drivers, mechanic notifications and updates, and the ease of generating reports and summaries.

The only thing I would like to see improve is the driver communication tools. Currently, there is no feature in place that notifies drivers of the status of faults they reported. There is a feature to leave comments on a fault report, but drivers are not notified of those comments. Also, there is a feature to alert drivers if they miss a report or to send them reminders, however, it only sends these notifications via the app for drivers, so they would have to be logged in to see it. Sending text messages directly to the drivers via their personal mobile phones would be much more effective.

Allows for units to be inspected daily without generating piles of paperwork and allows for supervision to see when reports have been submitted.

Not exactly tailored to the EMS industry, but works very well.

Hi Lloyd! Thank you for taking the time to review us! We appreciate your business.

I would change the question to ask "What DO you like most..." as we don't plan on eliminating the use of Whip Around anytime soon. It has saved us a ton of time by digitizing and streamlining a cumbersome paper data-entry process. That benefit just by itself, ignoring the other utilities of Whip Around, more than justifies its low-cost (which is another great benefit).

There is only one small con that I can think of currently - It would be amazing if the system would auto-log drivers out after X amount of time being idle. This issue also falls on our drivers for being forgetful or non-observant, but auto-logout would eliminate the "oops, I didn't realize I was on another drivers account" hiccups.

Hi Dan! Thank you so much for taking the time to leave us this feedback. We are currently in discussion about the auto log out for drivers. I will be sure to keep you in the loop with this. We appreciate your business and are so excited to continue working with you!

With Whip Around, our Office Manager was able to get a heads up regarding upcoming repairs that needed to be made BEFORE it was too late. This resulted in some research and some strategic purchasing that is projected to save us at least $450/annually going forward. The customer service team is amazing! That little chat bot at the bottom of your home screen responds in real time, and is actually useful - they were able to put trucks that were out of service on hold within minutes of me asking.

I wish it was more than just maintenance! The dashboard is modern and well designed, and I really wish we could do more with Whip Around than just maintenance related issues. Time to expand team ;)

Hi Amber! Thank you so much for your feedback! We are thrilled to hear that our software is saving your business money! Let's get together soon and talk more about what other features you are looking for!