Zoho One Reviews

I use Zoho as the platform to support ALL our clients. Depending on how we are supporting them, we may use one or several Zoho applications for one client. Zoho One is great for the clients we use several applications to support because it is EXTREMELY cost effective. In some cases we can save hundreds of dollars. When they rolled out Zoho One this past summer, I could not believe what I read!

The only down side is Zoho One doesn't allow several different logins for the same user seat. They track the IP address. I can understand the reason because of the low price, why they want every user to have their own login. For us, we may have several team members servicing one client. It is not cost effective for us to purchase several seats to service one client. Also, customer service is not always the greatest.

Really flexible and easy to use, the streamlining capabilities and customizations are unlimited! One thing I really like the most is typically offshore companies are hard to communicate and get quick fast support. Zoho has I have to say one of the best support teams I've ever worked with. I've called them in the middle of the nite all the way to a Sunday evening and they are always right on top of it and are even willing to remote into my machine to debug issues i created in the configurations. Any tech who has dealt with large support teams knows this is usually the most frustrating issues dealing with third parties. Wonderful company and great products!

Some of the functions are limited but you can always customize it using they're scripting tools and api. Not really a issue but if i have to say what i like least it would be this.

I love that Zoho is constantly evolving and adding new functionality to its software.

The customer support is horrible. Most people you speak with have no experience with the software and cannot answer the most basic questions. Sometimes they even make up answers to get off the phone. It is actually absurd how bad the service is.

Zoho One gives companies access to basically all Zoho programs which makes it an exceptional value if using more than one (ex. Zoho email, CRM, Project, etc..). It's only $50 per user per month and therefore is one of the cheapest options for a full business setup.

Administration is very confusing when compared with alternatives such as Google Workspace. There is no seamless way to transition between Zoho programs, like a centralized dashboard, and finding your way to an Admin page is nearly impossible (even when bookmarked). Even though it's Zoho "One" and all the programs are Zoho, it feels more like individual programs rather than a single workspace.

Zoho One has all the apps that a small business would need.

Customer service lacking even though I was charged for a year of customer service premium

It had some really great features but almost to much for a beginner. I recommend using one app at a time until you master each app.

Little hard to learn because it's just to much.

Value, you get a lot for what you pay for. Responsive customer support. You could run a entire business or even a franchise on Zoho One. One stop service, single log ins. If you are less demanding, this suite would suit you. If not, read on...Initially, I paid A35 per month, then it became apparent that I somehow escaped the 5 employee requirement.

Zoho One promised integration amongst all their apps and data would flow seamlessly from one app to another. Not true, and it was painful to constantly contact Zoho support regarding setup issues. Eventually, you figure it out. A lot of the apps need polish esp the iOS apps, which couldn't be split screen. I came to this conclusion: I might as well stick to using disparate apps, and run Toby on them for single screen access. Or use Zapier or MS Flow to connect them.

The capabilities of the suite of products is unmatched! The price is what really blew me away.

no cons. Its great software for a super affordable price.

Zoho One is THE all encompassing business software that a company of any size can use. It's ultimate goal is to streamline everything for you so you don't have to use multiple vendors/softwares/subscriptions to perform your daily business tasks. It has so many apps and features, we're still learning and experimenting with it even after over a year of use!

The layout, workflow, and wording within some of the apps can be a little confusing because it may not align with the terminology your company understands.

Quick and easy integration, truly puts everything "under one roof" with an intuitive interface and great functionality.

I have found the interface to be lagging at time, with occasionally long load time when moving between products. (Internet speed was tested multiple time, we know this is not an internet related issue)

Zoho one is amazing for the price!!! Absolutely nothing can touch it or is anywhere close. With Zoho One you get external sales and support software, internal chat, HR, accounting inventory, email, cloud storage, office suite and so much more! Plus Zoho creator lets you build custom apps to automate your processes. I can't say enough good things about Zoho One and I certainly can't go into detail on every app included, but Zoho is contantly updating their apps to improve the features and UI. I have been using Zoho One for just under a year now and while it's not perfect is good and continually improving. It's also relatively easy to get ahold of their support team which is great at answering questions!

I think one of the hardest things with Zoho One is knowing where to start. There are so many different apps and each one requires setup and they can integrate with one another in different ways. It can be hard to keep track of what's what. Also, because the company moves quickly and is constantly improving, there can be features or processes that seem to be left over from an old version and don't necessarily work the same across all the apps.

Love the features and integrations I can use with Zoho One. I pay a flat fee and I get to use my One license for all of the products on the enterprise edition. Their customer support team is very friendly and I love Zoho One & Zoho Products

I feel they should integrate with Line2 & Square for subscription payments with Zoho Subscriptions

The Swiss Army knife for any business - they understand and want to help the SMB market play like Fortune 100 company. From CRM, Web sites, Email marketing, Chat, Accounting, Business Expenses tracking the list goes on and for only $30/user (note everyone in the company needs to be enrolled) - there is no way in this industry can compete. There may be better products when compared on a one-to-one basis but the suite? Impossible to compete.

It's evolving and sometimes the interfaces may not be as sweet as other competing SaaS players in the marketplace.

Comprehensive suite of applications all included for the one monthly fee. Professional and customisable user interface.

Moderate learning curve. Settings and administration functions are hidden in various locations.

For my company - this is a real magic wand. While the team is working, I can do my favorite things. It is enough to determine the tasks and conduct a brainstorm. The program itself steers all processes. Each department receives its tasks and presents results. To keep track of everything, it's enough for me to spend a couple of hours a day.

Do not rely too much on this system. The idea is good, but the human factor still has not been canceled. Sometimes you have to drop everything and intervene urgently if something goes wrong. The system also allows you to track such places.

I get more "bang for my buck" by using Zoho One than if I subscribed individually to the various Zoho Apps that I use. It is also useful to go to one dashboard for these apps, which I can arrange in a way that suits me, to manage the apps.

Nothing that I can think of at this time.

Zoho One gives you a lot of features and functionality for the money. Sounds like a great deal for small startups.

Software has complex learning curve. Employees hated it. Not intuitive to use.

Being able to use most of Zoho's Apps for one low cost per employee is great. everyone will have access to all of the apps, as long as the admin assigns them access.

Tech Support, since each app within ZOHO is a different Team, each team has their own tech support, so when you have a problem with integration issue between 2 modules, each team blames the other and theirs no consolidated support that get to the bottom of the issue.

easy intuitive automated cheap powerful centralized in the cloud movilizing good advice

Zoho One is an incredible value for the money. With over 40 apps, Zoho One does it all. While some apps have more features than others, we found this solution to integrate well with other tools and never ran into limited functionality. We had pleasant experiences with their support team.

Zoho One is a jack of all trades, master of none. For example, their 'Hubspot competitor' marketing app is nowhere near as feature-rich as Hubspot. That said, it would be great for small teams that just need basic marketing automation. We tried Zoho for a month and ended up not moving forward because we had disparate, better tools for the individual functions. Additionally, the user experience it geared toward technical people and isn't as polished as software like Basecamp or Asana. While our technical team had no problem working with it, our services teams found it difficult to set up. I would recommend Zoho to small teams that need lots of tools for little investment.

It covers the most commonly needed things any company can use. Not just CRM, but billing, support tickets, HR and so much more. It's fantastic!

They require that you have EVERYONE in your organization buy a license. The trouble with that is, we have people who never need to touch it, and yet we had to buy them a seat.

Everything integrates with each other. This subscription includes all of their software (that can be purchased on their own), and it all just works well together. The ability to connect your domains to it to personalize some of the applications is fantastic. My favorite apps in it so far are Books, Desk, Contact Manager, and Subscriptions.

It's really hard to get a hold of someone for onboarding- I haven't been able to schedule something and keep "missing" their calls. For a company that has a meeting scheduling software it's a little funny we haven't used it to book something! Luckily I can do most of the onboarding myself and am just creating my list of questions for when I do get someone.

Zoho one is your one stop shop for all of your business' needs! A suite of applications your can tailor to your companies personal needs! I would buy it again and again!

In certain apps I wish they would have more reporting options from an admin standpoint. Other than that it was easy to set up and easy to learn!

I like the integration of the various components.

I am completely at a loss re: support. I have twice made appointments for my consultant to go over the inventory module of Zoho. They have twice failed to show for the appointment even though I called (on my own initiative) to confirm 18 hours ahead. It is a waste of my time and my money. My consultant wasn't thrilled with their offering to start with and this only made it worse.

Great Integrations with all Of Zoho's Products. Love that I can sync my data between products so it's there when I need to use it in another product. I love that I can use the Admin Panel to open each product when needed.

There is nothing I do not like about Zoho One. Zoho Provides Excellent customer service and I love the products.