FieldEZ Pricing, Features, Reviews & Comparison of Alternatives

FieldEZ

#1 Most Affordable Field Service Management Software

4.83/5 (63 reviews)

FieldEZ overview

What is FieldEZ?

FieldEZ field service management software is a full-suite of tools designed for end-to-end operations of small to medium sized field teams. FieldEZ has an extensive lists of modules for : advanced scheduling, work order management, invoicing & billing, attendance management, leave management, SLA management, Customer feedback capture and feedback and more.

FieldEZ also has advanced features including auto-scheduling, route optimization, business process configuration and customization as well as integration to other software like QuickBooks and Salesforce CRM.
www.fieldez.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, India, Middle-East and Africa, United Kingdom

Supported languages

English
FieldEZ screenshot: View nearby customers and jobs from the mobile, along with driving directions and routeFieldEZ Corporate VideoFieldEZ screenshot: Intuitive Job list page, with one-touch access to update, reschedule and add partsFieldEZ screenshot: Comprehensive list of features on mobile: Track jobs, customers, attendance, expenses, locations, and more!FieldEZ screenshot: Easy to use location management on mobile, for customers and usersFieldEZ screenshot: Auto-calculate distance traveled and arrive at expense reimbursements FieldEZ screenshot: Intuitive and highly functional Gantt chart scheduler, with daily, weekly and map-based viewsFieldEZ screenshot: Details reports and DashboardsFieldEZ screenshot: All your job and customer information in an easy-to-read format on iOS and Android mobileFieldEZ screenshot: Capture stock and inventory information from mobile and sync to warehouse / ERP systems seamlesslyFieldEZ screenshot: Map-based scheduler: Real-time view of users customers and tickets on the mapFieldEZ screenshot: Comprehensive Ticket Details: Including history, location, parts used, invoices and moreFieldEZ screenshot: Leave Management - Enhanced leave approval and tracking system with HRMS integration options

FieldEZ reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.8
  4.7
Balaji Srinivasan

Easy to Use

Used daily for 1-2 years
Reviewed 2017-11-20
Review Source: GetApp

Pros
It's an absolute masterpiece of software. Very regularly updated, impeccable customer support, infinite subtasks, revision history for files. So many things. Tasks can exist in multiple locations for genius organizing, time logs with comments... never ending features. 99% rock solid. This is very useful for Sales and service - Field person's.

Cons
Can't make workspaces publicly viewable Expensive if you want all the features. Hard to get even a small non profit discount.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mahadevan K M

It is very easy to use and giving more front end customisation feature.

Used daily for 2+ years
Reviewed 2018-05-02
Review Source: Capterra

Pros
This software reduces our call coordinator time to follow up field support team as it will give immediate filed updates through mobile app. We can track our filed support team to get more productivity. It is very easy to do front end customization whenever requires.

Cons
We are expecting more in-built reporting feature from the tool. For online e-reports , it would be good if we have online template like XML format template within tool to customise and create instead using Adobe software to create the form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Arun Pal

Easy to use

Used daily for less than 6 months
Reviewed 2018-10-16
Review Source: Software Advice

Pros
This app is a all in one solution. Marking attendance with instant location and time and also with selfie is best benefit.

Cons
Selfie and location not showing in iPhone so it is difficult to track weather it is showing exact locations or not. Sometimes the app gets hang that is very disappointing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Abdul Hassan

Best App to Handle the Field Call and also Help to achieve the SLA

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: Capterra

Pros
Attaching the CCFR and Camera Option which will help to identify the Spare and this will help us to take necessary action on call

Cons
Some time after doing backup in server Sync getting stop due to tis engineer are not able to see the new call landing to there portal and also we are notable to close the call as well this need to be fixed at the earliest

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Anonymous

Awesome App for to keep attendance records offline/online

Used daily for 2+ years
Reviewed 2018-06-07
Review Source: Capterra

Pros
The features like online/offline attendance, tracking, and offline sync, to track the customer location accurate on the map. Easy to apply leave and claim the expense.

Cons
General bugs fixes and waiting for more features updates to make the work more and more easier for user and improve the iPad efficiency

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

FieldEZ pricing

Starting from
$15/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

30-Day Free | No setup costs | No minimum user requirement | Volume discounts for large user base

FieldEZ features

API
Activity Dashboard
Activity Tracking
Auditing
Automatic Notifications
Compliance Management
Customizable Reporting
Data Import/Export
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

Audit Trail (292 other apps)
Billing & Invoicing (279 other apps)
Document Management (279 other apps)
Document Storage (294 other apps)
Inventory Management (387 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

FieldEZ is an operations management software application that allows service engineers and the heads of their respective departments to track resources in real-time, gather instant customer feedback and invoice directly from popular mobile platforms such as Android, Windows Mobile and iOS. It can help you track requests geographically, optimize routes and dynamically guide agents with detailed driving instructions, instantly gather feedback and update the status of any issue with the inclusion of media.

Although the application and its features are completely cloud-based, it can be used offline too for scheduling and assignment tasks as well as custom reports and integration with a wide collection of accounting and ERP software tools. All this forms the basis for a better service efficiency by reducing the paperwork needed, while increasing your reactivity and first-fix rates.


What is FieldEZ?

FieldEZ is a cross-platform field service management solution that takes full advantage of your field agents’ mobile devices to decisively increase your revenue while decreasing your running costs. This is achieved through the more efficient handling of your resources as engineers are tracked real-time via GPS and their routes get optimized geographically.

All tasks can be dragged and dropped in the application’s intuitive calendar, making dynamic scheduling with live updating possible. This way service engineers can be assigned with tasks according to their location and skills and thus making your services more efficient and your customers way happier.

The financial part of your services are also covered and enhanced by FieldEZ as the software allows agents to perform billing and invoicing actions, check electronic payments and get updated for due payments. All financial related processes are protected under a solid security layer that keeps all related data private.


Who is FieldEZ For?

FieldEZ is created to serve the coordination needs of service engineers and their supervisors. It is easily deployable in all service related sectors of the industry such as home security and automation, plumbing, pest control, flooring and roofing, lawn care and irrigation, hvac and electrical services.

It is currently used by over 24000 professionals in USA, Canada and India and is utilized in small to medium size companies that may employ service field teams consisting of up to 50 individual members.


Main Features

Drag ‘n Drop Scheduler

One of FieldEz’s main conveniences is its easy to use scheduler that syncs with all engineers’ mobile devices to provide a live prospectus for the day, or just for the upcoming tasks of each employee. Every agent can check his/her schedule live using a mobile phone and can receive updates and notifications when a change is made.

Every task/action is represented by a coloured card that the user can drag and drop on the corresponding row with every row representing the time schedule of an employee for the day. The different colours indicate different type of actions such as work, status, arrival and dispatch times etc.

Real-Time Tracking

The seer power behind the software hides in its ability to track engineers via GPS and in real-time. This allows coordinators to plan tasks according to skills and position, and change the schedule dynamically to better accommodate arisen needs. Monitoring employees and actually measuring their efficiency is another benefit that derives from this feature.

Agents can update supervisors of their current positions and when they arrive or depart from the location of a customer, while supervisors can also check the history of an agent and check their course during a period. All this militates to a way lower mileage for the agents, thus greatly lowering the fuel costs for the companies that use the software.

Customer Feedback Access

FieldEZ gives managers the opportunity to instantly get a status report of a finished or unfinished task, along with the customer feedback that comes with it. This way, engineers and their services can be evaluated in a proper and irrefutable way and customers are delighted by the feeling that their comments actually reach heads of departments.

The form that is sent to the supervisors after the completion of a task is comprehensive in information and detailed in data, so that every aspect of the issue is reflected clearly.

Intuitive Metrics

All data and logs are recorded and kept in the cloud or local servers for the automatic creation of intuitive metrics and diagrams that further reflect the efficiency of your workflow for reporting purposes.

Another important use for these metrics is the ability to precisely locate problematic areas and unproductive employees, and take action immediately to avoid the further wasting of resources. Using this feature, managers can highlight the importance of their work and the actual results that their various positive interventions have.

Billing and Invoicing

Companies can lose significant portions of their employee’s time and resources when using traditional billing and invoicing methods that may only add to their customers inconvenience. Having the possibility to serve this critical need right on the field is of critical importance to the overall efficiency and customer pleasure.

With FieldEZ, agents can print receipts after connecting to a printer via Bluetooth, receive card payments, capture finger prints, verify transactions and even connect to Square, Paypal, Intuit or Ezetap card terminal by using any mobile device and platform.


Integrations

FieldEZ integration abilities make the application a valuable part of your company’s technological infrastructure and a seamlessly working tool that can export logs and data to other reporting or financial related software solutions.

The platform is compatible with many ERP and CRM solutions like the widely used Salesforce, QuickBooks and Sage. Integration with custom software solutions and offline (Flat File through FTP) is also possible.


Pricing

FieldEZ is free to use for 30 days and after the trial period is over it costs 20$ per user per month. The mobile application for all platforms is free to download and install and all related updates and new features that come with them are also free of charge.


Bottom Line

  • Work Order Management on-the-go

  • Scheduling and Dispatch

  • GPS Tracking, Mapping & Routing

  • Reporting, List Views and Dashboards

  • Wide Integration


Videos and tutorials

Additional information for FieldEZ

Key features of FieldEZ

  • Work Order Management
  • Real-time job tracking
  • Attendence management through mobile
  • Customized workflows - easy to configure
  • CRM
  • Customized Reporting
  • Bank grade security for access and storage
  • Electronic Payments
  • Invoicing
  • Works on any mobile phone and tablet
  • Works in Offline mode
  • QuickBooks Integartion + other accounting software
  • Quote Management
  • Dashboards
  • Job Scheduling
  • Drag-and-Drop scheduling
  • Salesforce Integration + other CRM and ERP
  • Billing
  • Map based features
  • Customer Feedback and Signature
View All Features

Benefits

INCREASE REVENUE:
*Better efficiency - you employees do more jobs in lesser time, and with better first-fix rates
*Reduce your service team's paperwork : improve morale, and employee retention

REDUCE COSTS:
*We have apps that work on any device : iOS, Android, Windows, Java - so that you use the best device for your exact requirement
*Optimise your field team - schedule and track your team in real-time

EXCITE CUSTOMERS:
* Reach customer and resolve quicker
* Gather feedback and alert manager on any service concerns instantly
* Invoice and bill directly from your mobile device.
* Electronic payments on mobile