ServicePower Pricing, Features, Reviews & Comparison of Alternatives

ServicePower

Field service workforce management solution

4.29/5 (7 reviews)

ServicePower overview

ServicePower is a field service and mobile workforce management solution which offers tools for schedule & route optimization, dispatching, contractor management, warranty claims management, business intelligence, and more. The platform is used by businesses of all sizes across a range of industries and locations.

The real-time scheduling and route optimization solution, ServiceScheduling, uses an AI-based algorithm and proprietary travel matrix to continuously re-optimize schedules throughout the day. Coverage can be planned and forecast using map layering, scheduled jobs can be monitored and exceptions handled through a Gantt interface in real time. Users can monitor key metrics, model any changes before committing to them, and make real-time adjustments to ensure KPIs are met. Contractors can be managed and dispatched through ServiceOperations, which scores contractors according to configurable dynamic ranking parameters, selects contractors for jobs based on rankings, skills, geography, and configurable rules, and offers time slotted appointments and automated rebooking of jobs.

ServiceMobility allows users to manage jobs and activity, time cards, inventory, forms, travel & mapping, estimates, schematics, signatures, payments, and more on their mobile devices, with continuity between different devices. ServicePower also offers business and operational intelligence through ServiceStats, where users can gather and analyze data, view preconfigured reports for both employed and contracted workforces, create custom reports, scorecards, and predictive analyses, and publish reports to a wider audience in a dashboard format.
www.servicepower.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
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ServicePower reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.8
  4.3
  4.6
Iyler Kirsch

SERVICEPower Field Optimizer

Used daily for 2+ years
Reviewed 2016-10-11
Review Source: Capterra

As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to. Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.

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Cory Maclauchlan

Service Power and My Organization

Used daily for 2+ years
Reviewed 2016-10-05
Review Source: Capterra

Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.Ease of use and setup

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Don Westman

Excellent Support! Great SOFTWARE

Used daily for 2+ years
Reviewed 2016-11-15
Review Source: Capterra

We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!GUI and support

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Deborah Schnurpel

ServicePower Review

Used daily for 2+ years
Reviewed 2016-10-05
Review Source: Capterra

The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.Ease of usage, great support staff!

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Chris Smith

Service Contractor Management

Reviewed 2016-01-14
Review Source: Capterra

AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.

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ServicePower pricing

Pricing options
Subscription
View Pricing Plans

Pricing information is available on inquiry.

ServicePower features

Inventory Tracking

API (410 other apps)
Activity Dashboard (298 other apps)
Activity Tracking (183 other apps)
Audit Trail (166 other apps)
Auditing (249 other apps)
Automatic Notifications (301 other apps)
Compliance Management (190 other apps)
Custom Fields (176 other apps)
Customizable Reporting (237 other apps)
Data Import/Export (236 other apps)
Document Storage (180 other apps)
Inventory Management (193 other apps)
Invoice Management (180 other apps)
Monitoring (178 other apps)
Multi-Location (159 other apps)
Real Time Data (209 other apps)
Reporting & Statistics (214 other apps)
Third Party Integration (212 other apps)
Workflow Management (203 other apps)

Additional information for ServicePower

Key features of ServicePower

  • Scheduling optimization
  • Mobile workforce management
  • Workforce tracking
  • Dispatch management
  • Travel matrix
  • Coverage forecasting
  • Real-time adjustments
  • Change modeling
  • Business intelligence
  • Artificial Intelligence-based algorithm
  • Asset tracking
  • Time management
  • Status updates
  • Part inventory management
  • Estimating
  • Signature collection
  • Payment collection
  • Vehicle tracking
  • Real-time email alerts
  • Service history tracking
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Benefits

ServiceScheduling continuously re-optimizes the service schedule throughout the day, using an AI-based algorithm and a proprietary travel matrix with pre-calculated data for fast response times.

ServiceMobility provides continuity between devices, giving teams flexibility in the field, and allowing users to view schedules, preview job details, accept or reject jobs, track parts, labor, and travel, capture notes and photos, manage inventory, view schematics diagrams, follow turn-by-turn directions, track time spent on each job, and more.

ServiceGPS tracks vehicles and gives users real-time visibility into their fleet’s locations, and access to daily GPS event histories, real-time alerts, reporting, and more.

ServiceOperations gives users the ability to dispatch, manage, pay, and score third-party contractors, manage warranties, and process claims in real time.

ServiceStats enables users to analyze customer satisfaction, coverage, job reports, GPS reports, claim reports, scorecards, change analysis, and more.