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Work Order Software - Page 5

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Jumppl logo
4.3
50

Team management and collaboration software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.6
Pros and Cons from Jumppl users   
avatar
avatar
avatar
+13
I also want to say that the team at Jumppl is generally quick to respond and help. I think that growth will allow them to take care of the issues we had.
More for aesthetic purpose. It's hard to size the 'cards' for each widget in the dashboard and portal.
It's a pretty decent product for the price and the good thing is the ease of use and the simplicity. I look forward to using it extensively as the number of clients increase.
Too many features, it's difficult to use it all.
Jumppl is in a competitive space, and being more refined will help the experience be a whole lot better.
Project handling is really hard for starters and some enhancements are really lacking on project view and filters.
The customer service I received is excellent and is one of the best. The software, I feel, has a huge learning curve.
It is a bit confusing when you have a project and sub projects but display of task still seems a bit disconnected.
I like the communication feature options and think that they have good ideas for it.
It is very easy to set up and customize - I have a few small businesses under my portfolio. I love how I can switch between businesses and communicate with my clients and contracted employees.
Good client services, team implemented a lot of new features making this a great project manager platform.
Ease of use of the software. I find it easy and friendly to use.
The ease of use and the price offer is fantastic.
Being able to customize is essential to us, and we were able to do this in many (not all) ways without a huge learning curve like there is with other options.
I like the client portal most as it allows customization enabling the establishment of an ecosystem with relevant information for customers.
No need to open a ticket for customer support. Easy to understand all the features they have.
I also want to say that the team at Jumppl is generally quick to respond and help. I think that growth will allow them to take care of the issues we had.
More for aesthetic purpose. It's hard to size the 'cards' for each widget in the dashboard and portal.
It's a pretty decent product for the price and the good thing is the ease of use and the simplicity. I look forward to using it extensively as the number of clients increase.
Too many features, it's difficult to use it all.
Jumppl is in a competitive space, and being more refined will help the experience be a whole lot better.
Project handling is really hard for starters and some enhancements are really lacking on project view and filters.
The customer service I received is excellent and is one of the best. The software, I feel, has a huge learning curve.
It is a bit confusing when you have a project and sub projects but display of task still seems a bit disconnected.
I like the communication feature options and think that they have good ideas for it.
It is very easy to set up and customize - I have a few small businesses under my portfolio. I love how I can switch between businesses and communicate with my clients and contracted employees.
Good client services, team implemented a lot of new features making this a great project manager platform.
Ease of use of the software. I find it easy and friendly to use.
The ease of use and the price offer is fantastic.
Being able to customize is essential to us, and we were able to do this in many (not all) ways without a huge learning curve like there is with other options.
I like the client portal most as it allows customization enabling the establishment of an ecosystem with relevant information for customers.
No need to open a ticket for customer support. Easy to understand all the features they have.
I also want to say that the team at Jumppl is generally quick to respond and help. I think that growth will allow them to take care of the issues we had.
More for aesthetic purpose. It's hard to size the 'cards' for each widget in the dashboard and portal.
It's a pretty decent product for the price and the good thing is the ease of use and the simplicity. I look forward to using it extensively as the number of clients increase.
Too many features, it's difficult to use it all.
Jumppl is in a competitive space, and being more refined will help the experience be a whole lot better.
Project handling is really hard for starters and some enhancements are really lacking on project view and filters.
The customer service I received is excellent and is one of the best. The software, I feel, has a huge learning curve.
It is a bit confusing when you have a project and sub projects but display of task still seems a bit disconnected.
I like the communication feature options and think that they have good ideas for it.
It is very easy to set up and customize - I have a few small businesses under my portfolio. I love how I can switch between businesses and communicate with my clients and contracted employees.
Good client services, team implemented a lot of new features making this a great project manager platform.
Ease of use of the software. I find it easy and friendly to use.
The ease of use and the price offer is fantastic.
Being able to customize is essential to us, and we were able to do this in many (not all) ways without a huge learning curve like there is with other options.
I like the client portal most as it allows customization enabling the establishment of an ecosystem with relevant information for customers.
No need to open a ticket for customer support. Easy to understand all the features they have.
FTMaintenance Select logo
4.3
50

CMMS software solution for maintenance management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.1
    Customer support
    4.5
Pros and Cons from FTMaintenance Select users   
+13
I believe once it has all the data input, it will work great. The customer service is outstanding.
It can be a bit confusing to navigate at first.
I have been pleased with the software and all my contact with support has been positive.
I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab.
The inventory operates great, and the item info is effective. Most modules run well, and the training is reliable.
Similarly, the purchase order, and especially the receiving modules, are difficult to use.
Very pleasant and helpful. For the money, I believe this is going to be great.
Because you remote in to FT Maintenance servers to use the software, make sure your IT department knows waht you are doing and are available to assist as firewalls can be a problem.
The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.
The visual aids of this product is most appealing to me. It also has a good support system application that is easy to use.
FTMaintenance was a great option for me because of the cost and ability to keep the records short.
They don't try to charge you for all the little extra things like a larger CMMS solution will. The yearly support and updates fee is the best I found.
They are very helpful, responsive, courteous, and professional.
Setting up equipment is super easy and quick. Vendors are just as easy.
The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.
The flexability, portability, pre-built reports as well as ability to query the system.
I believe once it has all the data input, it will work great. The customer service is outstanding.
It can be a bit confusing to navigate at first.
I have been pleased with the software and all my contact with support has been positive.
I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab.
The inventory operates great, and the item info is effective. Most modules run well, and the training is reliable.
Similarly, the purchase order, and especially the receiving modules, are difficult to use.
Very pleasant and helpful. For the money, I believe this is going to be great.
Because you remote in to FT Maintenance servers to use the software, make sure your IT department knows waht you are doing and are available to assist as firewalls can be a problem.
The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.
The visual aids of this product is most appealing to me. It also has a good support system application that is easy to use.
FTMaintenance was a great option for me because of the cost and ability to keep the records short.
They don't try to charge you for all the little extra things like a larger CMMS solution will. The yearly support and updates fee is the best I found.
They are very helpful, responsive, courteous, and professional.
Setting up equipment is super easy and quick. Vendors are just as easy.
The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.
The flexability, portability, pre-built reports as well as ability to query the system.
I believe once it has all the data input, it will work great. The customer service is outstanding.
It can be a bit confusing to navigate at first.
I have been pleased with the software and all my contact with support has been positive.
I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab.
The inventory operates great, and the item info is effective. Most modules run well, and the training is reliable.
Similarly, the purchase order, and especially the receiving modules, are difficult to use.
Very pleasant and helpful. For the money, I believe this is going to be great.
Because you remote in to FT Maintenance servers to use the software, make sure your IT department knows waht you are doing and are available to assist as firewalls can be a problem.
The customer service has been great at every step of our process. Any question we had, big or small, we always had the phone answered with a helpful response.
The visual aids of this product is most appealing to me. It also has a good support system application that is easy to use.
FTMaintenance was a great option for me because of the cost and ability to keep the records short.
They don't try to charge you for all the little extra things like a larger CMMS solution will. The yearly support and updates fee is the best I found.
They are very helpful, responsive, courteous, and professional.
Setting up equipment is super easy and quick. Vendors are just as easy.
The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.
The flexability, portability, pre-built reports as well as ability to query the system.
FacilityONE logo
4.8
26

Web-based Interactive Blueprint Operations System with CMMS.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.9
Pros and Cons from FacilityONE users   
avatar
avatar
avatar
+11
Very good, we have a good partnership and make improvements to our use through training and updates to the system.
When I first started using Facility One, it was a bit confusing and hard to navigate.
Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work.
The inventory was not well organized and it is difficult to search for information.
It is easy to use and I like how smart print functions, there is a lot of opportunity created with that feature.
Updates are always being made for navigational improvements but can sometimes create user frustration.
What I like most about this software is the ease of running reports, searching capabilities and tracking the jobs throughout the facility.
Have not yet experienced anything I don't like about FacilityOne software.
A great way to help us keep track of problem areas and keeping outstanding work orders organized.
It seems to work great for our Facility, Support has been great.
We really like Facility One for tracking equipment, reports and if we have any problems the Support team is more than happy to help.
The support staff has always been very helpful and responsive.
We have been very successful in synchronizing our preventative maintenance task with Joint Commission requirements.
I like that it is user-friendly even for those who are not computer people. Training goes quickly for new people due to the ease of use of the software.
Very good, we have a good partnership and make improvements to our use through training and updates to the system.
When I first started using Facility One, it was a bit confusing and hard to navigate.
Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work.
The inventory was not well organized and it is difficult to search for information.
It is easy to use and I like how smart print functions, there is a lot of opportunity created with that feature.
Updates are always being made for navigational improvements but can sometimes create user frustration.
What I like most about this software is the ease of running reports, searching capabilities and tracking the jobs throughout the facility.
Have not yet experienced anything I don't like about FacilityOne software.
A great way to help us keep track of problem areas and keeping outstanding work orders organized.
It seems to work great for our Facility, Support has been great.
We really like Facility One for tracking equipment, reports and if we have any problems the Support team is more than happy to help.
The support staff has always been very helpful and responsive.
We have been very successful in synchronizing our preventative maintenance task with Joint Commission requirements.
I like that it is user-friendly even for those who are not computer people. Training goes quickly for new people due to the ease of use of the software.
Very good, we have a good partnership and make improvements to our use through training and updates to the system.
When I first started using Facility One, it was a bit confusing and hard to navigate.
Our team loves that we can see the location of any work order or asset directly on the plan. This visual goes such a long way in our ability to assess an issue or topic quickly and get to work.
The inventory was not well organized and it is difficult to search for information.
It is easy to use and I like how smart print functions, there is a lot of opportunity created with that feature.
Updates are always being made for navigational improvements but can sometimes create user frustration.
What I like most about this software is the ease of running reports, searching capabilities and tracking the jobs throughout the facility.
Have not yet experienced anything I don't like about FacilityOne software.
A great way to help us keep track of problem areas and keeping outstanding work orders organized.
It seems to work great for our Facility, Support has been great.
We really like Facility One for tracking equipment, reports and if we have any problems the Support team is more than happy to help.
The support staff has always been very helpful and responsive.
We have been very successful in synchronizing our preventative maintenance task with Joint Commission requirements.
I like that it is user-friendly even for those who are not computer people. Training goes quickly for new people due to the ease of use of the software.
Less Paper logo
4.9
23

Cloud-based customized field service management software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.8
    Features
    4.7
    Customer support
    5.0
Pros and Cons from Less Paper users   
avatar
avatar
avatar
+13
Amazing experience from start to finish. Customer service has been fantastic, communication great.
Web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences).
As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.
Once our crews were released by the investor owned utilities we turned them loose on the private work.
Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.
It was tough to get a feel for the software when there was no demo available.
Efficient product that interfaces with our billing/invoice system, excellent customer service and product quality. Has reduced our time/cost of invoicing to our customers.
Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window.
Very responsive to my needs and have enjoyed working with them very much.
Perfect for our needs with incredibly fast support and seamless integration with quickbooks online.
You make it what you want it and they can do it. This is also a great price for a custom system and to get the customer support they provide.
The software is very user friendly and intuitive. And the Less Paper team was very helpful and created a system that accommodates all of our special needs.
It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software.
The software was easy to navigate when first using it. It is nice how quick the support to add, change or delete a feature is.
Ease of use, and total customization. Whatever you want, you get.
They were very helpful during the development process, which included weekly meeting reviewing the different modules as developed and made revisions as needed.
Amazing experience from start to finish. Customer service has been fantastic, communication great.
Web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences).
As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.
Once our crews were released by the investor owned utilities we turned them loose on the private work.
Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.
It was tough to get a feel for the software when there was no demo available.
Efficient product that interfaces with our billing/invoice system, excellent customer service and product quality. Has reduced our time/cost of invoicing to our customers.
Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window.
Very responsive to my needs and have enjoyed working with them very much.
Perfect for our needs with incredibly fast support and seamless integration with quickbooks online.
You make it what you want it and they can do it. This is also a great price for a custom system and to get the customer support they provide.
The software is very user friendly and intuitive. And the Less Paper team was very helpful and created a system that accommodates all of our special needs.
It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software.
The software was easy to navigate when first using it. It is nice how quick the support to add, change or delete a feature is.
Ease of use, and total customization. Whatever you want, you get.
They were very helpful during the development process, which included weekly meeting reviewing the different modules as developed and made revisions as needed.
Amazing experience from start to finish. Customer service has been fantastic, communication great.
Web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences).
As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.
Once our crews were released by the investor owned utilities we turned them loose on the private work.
Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.
It was tough to get a feel for the software when there was no demo available.
Efficient product that interfaces with our billing/invoice system, excellent customer service and product quality. Has reduced our time/cost of invoicing to our customers.
Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window.
Very responsive to my needs and have enjoyed working with them very much.
Perfect for our needs with incredibly fast support and seamless integration with quickbooks online.
You make it what you want it and they can do it. This is also a great price for a custom system and to get the customer support they provide.
The software is very user friendly and intuitive. And the Less Paper team was very helpful and created a system that accommodates all of our special needs.
It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software.
The software was easy to navigate when first using it. It is nice how quick the support to add, change or delete a feature is.
Ease of use, and total customization. Whatever you want, you get.
They were very helpful during the development process, which included weekly meeting reviewing the different modules as developed and made revisions as needed.
FastField logo
4.8
25

Mobile forms solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.7
Pros and Cons from FastField users   
avatar
avatar
avatar
+15
Our experience with FastField has been extremely positive and very helpful to our business growth.
No phone support, email response usually 1-12 hours (which can be very frustrating if issue is misunderstood). Has struggled to resolve critical bugs.
I can make changes as I go, I can adapt it however I like, I can have as many forms as I like and it has all worked seamlessly for me.
I searched for this and wasted a lot of money until I found fast field forms.
This software is the perfect combination of ease of use, simplicity, customization and compatibility for our company. We service nation wide and now fill out all of our forms using Fastfield.
Occasionally there are records within the data that are missing on mandatory fields, but its rare.
The speed and ease of use was key to its success because it had to be 10x better than the previous paper system that people were accustomed to.
No translation into french that's about all the cons i could find. It could become a bit expensive if you have a large number of employees using the app,m.
Being able to add advanced form fields like signature, barcodes and images is a huge bonus it feels like FastField will be able to support a wide range of requirements as our needs evolve over time.
We had an excellent integration of the solution within our team.
Seamless, quality, fast response and friendly service.
Simple to use, great admin interface and very reliable.
Huge time and cost savings every month. Greater accuracy by replacing the previous paper based system.
Excellent and fast customer support(usually answer within a day). Even managed to organise a face-to-face meeting with one of the support engineers.
I have enjoyed my first forms and have plans for more in the future.
Ease of integration with automation platforms and services.
It's intuitive, cost effective and can be applied to so many projects.
I was able to set up and start using forms right away. Customer service was there to help with some of my more complicated workflow ideas.
Our experience with FastField has been extremely positive and very helpful to our business growth.
No phone support, email response usually 1-12 hours (which can be very frustrating if issue is misunderstood). Has struggled to resolve critical bugs.
I can make changes as I go, I can adapt it however I like, I can have as many forms as I like and it has all worked seamlessly for me.
I searched for this and wasted a lot of money until I found fast field forms.
This software is the perfect combination of ease of use, simplicity, customization and compatibility for our company. We service nation wide and now fill out all of our forms using Fastfield.
Occasionally there are records within the data that are missing on mandatory fields, but its rare.
The speed and ease of use was key to its success because it had to be 10x better than the previous paper system that people were accustomed to.
No translation into french that's about all the cons i could find. It could become a bit expensive if you have a large number of employees using the app,m.
Being able to add advanced form fields like signature, barcodes and images is a huge bonus it feels like FastField will be able to support a wide range of requirements as our needs evolve over time.
We had an excellent integration of the solution within our team.
Seamless, quality, fast response and friendly service.
Simple to use, great admin interface and very reliable.
Huge time and cost savings every month. Greater accuracy by replacing the previous paper based system.
Excellent and fast customer support(usually answer within a day). Even managed to organise a face-to-face meeting with one of the support engineers.
I have enjoyed my first forms and have plans for more in the future.
Ease of integration with automation platforms and services.
It's intuitive, cost effective and can be applied to so many projects.
I was able to set up and start using forms right away. Customer service was there to help with some of my more complicated workflow ideas.
Our experience with FastField has been extremely positive and very helpful to our business growth.
No phone support, email response usually 1-12 hours (which can be very frustrating if issue is misunderstood). Has struggled to resolve critical bugs.
I can make changes as I go, I can adapt it however I like, I can have as many forms as I like and it has all worked seamlessly for me.
I searched for this and wasted a lot of money until I found fast field forms.
This software is the perfect combination of ease of use, simplicity, customization and compatibility for our company. We service nation wide and now fill out all of our forms using Fastfield.
Occasionally there are records within the data that are missing on mandatory fields, but its rare.
The speed and ease of use was key to its success because it had to be 10x better than the previous paper system that people were accustomed to.
No translation into french that's about all the cons i could find. It could become a bit expensive if you have a large number of employees using the app,m.
Being able to add advanced form fields like signature, barcodes and images is a huge bonus it feels like FastField will be able to support a wide range of requirements as our needs evolve over time.
We had an excellent integration of the solution within our team.
Seamless, quality, fast response and friendly service.
Simple to use, great admin interface and very reliable.
Huge time and cost savings every month. Greater accuracy by replacing the previous paper based system.
Excellent and fast customer support(usually answer within a day). Even managed to organise a face-to-face meeting with one of the support engineers.
I have enjoyed my first forms and have plans for more in the future.
Ease of integration with automation platforms and services.
It's intuitive, cost effective and can be applied to so many projects.
I was able to set up and start using forms right away. Customer service was there to help with some of my more complicated workflow ideas.
FSI CMMS logo
4.6
31

Healthcare CMMS Maintenance

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.7
Pros and Cons from FSI CMMS users   
+11
Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions.
Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense.
The product is outstanding and easy to work with for users. The people behind the product are exceptional, and make each customer feel important.
On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.
They have a great team that is very supportive. There is no Question they can not answer.
We now have the data to drive real change within the organization. No Work Gets Done Without a Workorder.
One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets.
No history of large moves. Developers need more input from end users.
I love the ease of use and the gear towards healthcare.
Continued development and customer service focused.
The product is easy to use but can improve of functionality.
We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.
Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings.
Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested.
Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions.
Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense.
The product is outstanding and easy to work with for users. The people behind the product are exceptional, and make each customer feel important.
On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.
They have a great team that is very supportive. There is no Question they can not answer.
We now have the data to drive real change within the organization. No Work Gets Done Without a Workorder.
One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets.
No history of large moves. Developers need more input from end users.
I love the ease of use and the gear towards healthcare.
Continued development and customer service focused.
The product is easy to use but can improve of functionality.
We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.
Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings.
Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested.
Outstanding continued support is one of their strongest points, and their staff members are focused on helping hospitals make these tricky transitions.
Sometimes things appear to go missing and we're not sure why. We think something works one way but it doesn't and then it doesn't make sense.
The product is outstanding and easy to work with for users. The people behind the product are exceptional, and make each customer feel important.
On occasion, more granular reporting on individual hospitals within the system was sometimes difficult to obtain.
They have a great team that is very supportive. There is no Question they can not answer.
We now have the data to drive real change within the organization. No Work Gets Done Without a Workorder.
One of the many terrific features of FSI’s CMS platform is it’s functionality in maintaining and tracking your companies assets.
No history of large moves. Developers need more input from end users.
I love the ease of use and the gear towards healthcare.
Continued development and customer service focused.
The product is easy to use but can improve of functionality.
We use CMS rounding for environments of care rounding right now. I know our behavioral health department has also used CMS rounding, they worked directly with FSI’s team to build what they needed.
Whatever we need to find, it’s there. We’ve been growing by leaps and bounds, acquiring real estate, leasing buildings, building buildings, buying buildings.
Support staff at FSI are readily available and always willing to customize software and generate custom reports as requested.
M1 ERP logo
3.8
100

Manufacturing enterprise resource planning (ERP) software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    3.7
    Features
    3.8
    Customer support
    4.0
Pros and Cons from M1 ERP users   
+15
The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.
Do not buy this software in Australia - Dishonest business practices and terrible support.
The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.
Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.
Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.
Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details.
The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it.
The scheduling module is terribly poor, and ECi has displayed zero effort in improving these issues.
The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.
It is such a 1980s piece of software - it displays a lot of cells that are worthless and is very 'clunky.
I am certainly happy we chose M1 for our ERP software. It has been enhanced and updated in line with our own business growth.
Moderate in accounting, weak in quality, DMR's, RMA's , weak in scheduling, some draw backs in using COG's, weak in Revision control.
I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.
Absolutely poor support if any. Referred to external consultants as ECi M1 could not supply technical support.
This product is very user- friendly. It is really reliable for us in the industry.
We were told the job costing module would apply labor & burden properly.
This software is highly customizable and provides freedom for the many integrations that we implement regularly.
If you are able to deploy, implement and customize M1 for your company without any support from ECI this is a good option.
The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.
Do not buy this software in Australia - Dishonest business practices and terrible support.
The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.