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Backlog Reviews

Reviews summary

Pros

It is wonderful the system of assignment of tasks and notifications that allows to always take the project to the day and with the priorities to solve.

Alex R.

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The free version is great, and the paid functionality seems awesome.

David M.

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It is a designer and programmer friendly tool where it's easy to collaborate without any noticeable hassles.

Anonymous Reviewer

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Cons

I find it frustrating to changing Status only after creating the task.

Cabin Y.

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The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.

Thomas B.

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Nothing comes to mind at the moment as something to dislike.

Carissa F.

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Overall rating

4.5

(76)

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97%
positive reviews
99%
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76 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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backlog.com better than many "Goliath" systems

Reviewed 2 years ago

We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you.

Pros

neat design supporting easy of use all necessary functions available on-click excellent for agile approach clear and easy administration of projects, people etc. integration with email and MS Excel (exports) subtasking no-time to get started and leverage the tool by users fast and responsive design standalone application for iOS

Cons

nothing essential maybe more storage space included in plans better numbering of subtasks (to include number of parent issue)

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Backlog has your back!

Reviewed a year ago

The product is clutter-free and any features that are added have simple use cases and helps in easier implementation. A good user interface to avoid daily hassles involved in bug/defect reporting daily as a tester.

Pros

Bug identification and creation have never been simpler. Its unique way to describe and categorize the issue at hand is well sorted and makes for a clean and understandable user experience.

Cons

There might be issues that are created and assigned by parts and during bug/defect identification and creation, assigning these bugs should have an option to assign multiple members instead of single-member.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Backlog need to be changed and improved

Reviewed 2 years ago

Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project. I can't have the statistics I want at Home, I can't see overall my project ... I Hope Backlog can be developed and help us more in the future.

Pros

The color of issue can be changed, I can customize the characteristics of issue for each project.

Cons

when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused. I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed. Thank you

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A fan of Backlog

Reviewed 6 months ago

using for issue tracking, and regular meeting agenda / minutes at WIKI space.

Pros

The best tool with easy UI for users, and comparatively reasonable price!

Cons

Not sure how to backup all the contents and versioning if I should move to another platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Well designed and extremely easy to use

Reviewed 2 years ago

Tracking software issues across a dispersed organization. Worked great!

Pros

Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.

Cons

Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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New Custom Software Tester

Reviewed 6 months ago
Pros

Last year, I started working as an [SENSITIVE CONTENT HIDDEN] at [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is a custom software company and before I started here, I had no experience in the field. I started testing to learn more about the development side and was then introduced to Backlog. Backlog has helped make the learning process smooth for me. As someone who enjoys lists, this site is great. It helps me prioritize and communicate thoroughly.

Cons

I wish I use use multiple filters. For example, under the category "not closed" I am trying to test just the ones listed as "bugs" so I have it filtered to show me just the bugs under this category. But I also want to go from oldest to newest but when I click that, it shows me all of the issues in that order.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great app for any work with an active team

Reviewed 2 years ago

We work in a research project for Artificial Intelligence in Games.

Pros

I really like the fact, this is easy to add some issues and to follow any kind of problem. This is also really easy to assign an issue to someone.

Cons

The different kinds of priority are not enough, that will be better to let the user define its own priority (high, normal and low are not enough sometimes to make the difference)

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great alternative ticketing system for teams

Reviewed 3 years ago
Pros

We're using the basic plan and it provides us a great deal of flexibility for our teams. It allows us to keep track of items really easily and submit via email, etc is a breeze. Our users are finding it very easy to get into the system and are seeing quicker responses to their queries. Features of the system are great and what you would see in more expensive alternatives. Pricing per company is excellent compared to per seat as well.

Cons

Make sure you setup on the right plan to start your trial as you cannot change while you are on trial which is somewhat challenging if you setup a stack of work prior to your change. Apart from this support has been great when needed and the service runs quickly and smoothly.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Backlog is a very useful tool

Reviewed 7 months ago

Backlog has helped us better track software bugs and issues reported by our clients. It's definitely made our clients more satisfied with our service that we're now able to better keep track of, and respond to, the bugs and issues they raise.

Pros

I like the way Backlog helps us keep track of bugs and issues and which member of our team is assigned to them. Keeping track of bugs and issues that our clients raise is one of the areas that we struggle the most with, and Backlog helps us address this potential shortcoming.

Cons

Some parts of the interface can be a little counter-intuitive to navigate. I think the next iteration of the Backlog interface could go a long way to make the tool easier to use, smoother, and even more useful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Review Software

Reviewed 3 years ago

I am able to fix my development issues easily with backlog. Thanks

Pros

I can easily found out my issues raised by tester.

Cons

Nothing found so far. If possible, provide web push notifications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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After months using free version for 1 project we successfully moved to paid version for all projects

Reviewed 10 months ago

We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks. The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.

Pros

Easy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors). No training required for users in our company who adopted this tool very fast. In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place. The mobile application also works as expected.

Cons

It is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually. Navigation in wiki would be enhanced little bit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Collaboration Software

Reviewed 2 years ago

UI is easy to use. Issues are clearly tracked. Robust attachment management. Email notifications are effective and clear. Icon personalization is a nice touch.

Pros

I'm solving problems related to software design and development. We work across different time zones, and BackLog is great for our international projects. In conjunction with realtime collaborative software, we are able to use BackLog for high-level project organization.

Cons

Working with the smartphone app is not as useful since the browser version is so well designed. Also unwieldy at times when flipping between different projects. No realtime chat. Wish there were more markdown options for formatting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Some Uncomfortable

Reviewed 2 years ago

Very good expect 2 thinks above

Pros

- Grantt chart and burndown chart..

Cons

1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field] => I dont know why "(※ Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me. => Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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At first Backlog seems like a bit much but now our team could not function with out it.

Reviewed 4 years ago

Streamlined workflow and the ability to see who's accountable for what and where projects are. It's help us stay on track and keep projects under budget and on time.

Pros

It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more. Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons

For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated. For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time. This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent ,easy to adopt,easy to use

Reviewed 2 years ago

We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section. The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects. It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction.

Pros

- easy to use - Wiki functionality - ability to add a custom category and issue types - dashboard and recent activity - search functionality works excellent - support team

Cons

- lacks the ability to add custom status for issues (starter plan) - mail notifications are sent to the assignees only, but not the one notified in the notify field

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great tool for product dev

Reviewed a year ago

Issues are now well qualified, documented, categorized, with priority, easy to focus on what needs to be done

Pros

This is a great tool to organize dev, see how it goes, what needs to be done, who's in charge of what. It really helped me to make my projects live and faster than before using this great tool

Cons

I wish the mobile app would have been more developed to have the same features as on web version

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Common software in Japanese Company

Reviewed 2 years ago

I use this software maintaining the offshore project from Japan, this software mostly good, never hang or shut down, because this software conduct the maintenance after the office work. Overall this software is good for maintaining the projects. Thank you

Pros

1. We can attach project file into the software. 2. We can track by the project category.

Cons

The interface not so attractive, that's why Japanese people mostly like this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Works exactly the way you would expect

Reviewed a year ago
Pros

Simplicity, configurability and easy of use.

Cons

Would have liked a little more configurability and the printing optiosn are kind of limited.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Easy to learn quality program

Reviewed 2 years ago

Overall excellent app for a great cost that your team has control over. You get to pay for the level your team will use without the burden of overwhelming excess features. Definitely recommend.

Pros

I've been trying out a lot of project management software lately and I think Backlog is a strong contender among them. It's quick to learn and the UI is sleek and appealing. It has all the essential features for project tracking and coordination. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.

Cons

There isn't anything major that stands out. There's room for more options and features (more specificity in the prioritization area, maybe) but it has all the essentials from what I can tell.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed a year ago

It is very user friendly and easy to use

Pros

I have been using backlog from the past 2+ years. It is very easy to use. It has many features like wiki, store file, gantt chart... Recently they introduced the Board which is very useful to see all the tasks in one place.

Cons

There is nothing i am disliking from this software

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and Very Useful tool to manage projects

Reviewed a year ago

In general, gives a very good overview to the team and the project manager on who is doing what exactly. Following up on tasks that have not been completed is easy and is a very transparent way to work.

Pros

Can easily separate tasks through projects and milestones. I especially love the Gantt Chart and how each it is to use. Overall just great to see overall picture of how the project is doing and who is doing what.

Cons

I find it frustrating to changing Status only after creating the task. I wish I could change when I create a task if it was already Closed, Resolves or In Progress instead of always clicking each task and changing it manually. Feel very time consuming.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Feature rich project management program

Reviewed 3 years ago

The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros

Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons

Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good services with the best price

Reviewed 3 years ago

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Pros

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Cons

need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My experience for backlog is awesome.

Reviewed 4 years ago
Pros

It has given a great platform to collaborate for work. We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management. Great tool.

Cons

Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc. If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Experience

Reviewed 2 years ago

After using Backlog, each project management has been improved: better time management, better updates in team during project progress

Pros

- project management based - easy to use and create project/issue

Cons

- some part confusing in terms of UI - people who was notified at first time issue created, wont be automatically notified if not mention in notify people when make comment/update

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