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Backlog Reviews

Overall rating

4.5

/5

127

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10

Reviews by rating

Pros and cons

Backlog helps us track progress from granular updates to larger-scale program reworking. The ability to integrate with Slack is also super helpful.
Email notifications are effective and clear. Icon personalization is a nice touch.
I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.
I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed.
The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.
Nothing comes to mind at the moment as something to dislike.
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127 reviews

Recommended

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Eric P.

Research, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great app for any work with an active team

Reviewed 4 years ago

We work in a research project for Artificial Intelligence in Games.

Pros

I really like the fact, this is easy to add some issues and to follow any kind of problem. This is also really easy to assign an issue to someone.

Cons

The different kinds of priority are not enough, that will be better to let the user define its own priority (high, normal and low are not enough sometimes to make the difference)

YL
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Yongjin L.

Internet, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A fan of Backlog

Reviewed 3 years ago

using for issue tracking, and regular meeting agenda / minutes at WIKI space.

Pros

The best tool with easy UI for users, and comparatively reasonable price!

Cons

Not sure how to backup all the contents and versioning if I should move to another platform.

JR
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Jullian R.

E-Learning, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Accessibility

Reviewed 2 months ago
Pros

Features are shown and quite sufficient.

Cons

The features are difficult to use and hard

GT
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Getachew T.

Utilities, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sprint backlog

Reviewed 3 months ago

Prioritization: A backlog allows the business to prioritize tasks and projects based on their importance and urgency.It ensures that the most critical items are addressed first, preventing important tasks from falling through the cracks.2.Resource allocation: With a backlog, businesses can effectively allocate their resources, such as employees, time, and budget.It enables them to plan and distribute resources based on the backlog's priorities, ensuring that resources are not wasted or misused.

Pros

Project Management Capabilities: Backlog offers a range of project management features, including task tracking, subtasking, milestones, and Gantt chart visualization.Users appreciate these functionalities to keep their projects organized.

Cons

Complexity: Some users find Backlog to be too complicated, especially for those who are new to project management tools.The learning curve can be steep and may require some time to fully understand and utilize all of its features.

HL
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Hanh L.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Backlog review

Reviewed 3 months ago

7/10

Pros

Nice UI/UX, easy to track and edit tasks

Cons

Comment box is quite small, sometimes it's hard to edit long comments

BP
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Brian P.

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Backlog gets the job done.

Reviewed 3 months ago

It's been good. Efficient

Pros

I love the use of sprint filters and the comments.

Cons

I don't like that we are limited by 1 attachment per ticket, that's not feasible even at its lowest tier option

VR
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Vyshali R.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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easy way to access Backlog

Reviewed 2 months ago

tracking is very easy and it very useful for track all the activities of the other team teamembers

Pros

tracking is very easy and it very useful for track all the activities of the other team teamembers

Cons

tracking is very easy and it very useful for track all the activities of the other team teamembers

NK
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Nishar K.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Backlog is superbbb

Reviewed 2 months ago
Pros

I like most backlog. it's very easy to use.

Cons

Easy-to-use backlog.UI is very user-friendly.

AR
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Verified reviewer

Outsourcing/Offshoring, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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CamNX - Review Backlog

Reviewed 2 months ago
Pros

The comment feature and Bug management. The comment attachments

Cons

I have the activity and my comment in one tab in Page. I just want it 2 tabs.

VD
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Vishal D.

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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revelation the Power of Our Backlog Project Management Tool

Reviewed a month ago
Pros

Tracking backlog tickets and create report easily

Cons

If we enter wrong password then we need to enter email again.

hn
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hai n.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Some Uncomfortable

Reviewed 5 years ago

Very good expect 2 thinks above

Pros

- Grantt chart and burndown chart..

Cons

1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field] => I dont know why "(※ Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me. => Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from...

AR
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Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent ,easy to adopt,easy to use

Reviewed 5 years ago

We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section. The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects. It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction.

Pros

- easy to use - Wiki functionality - ability to add a custom category and issue types - dashboard and recent activity - search functionality works excellent - support team

Cons

- lacks the ability to add custom status for issues (starter plan) - mail notifications are sent to the assignees only, but not the one notified in the notify field

JM
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John M.

Retail, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works exactly the way you would expect

Reviewed 3 years ago
Pros

Simplicity, configurability and easy of use.

Cons

Would have liked a little more configurability and the printing optiosn are kind of limited.

MG
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Miguel G.

Graphic Design, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feature rich project management program

Reviewed 5 years ago

The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros

Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons

Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

BA
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Bhadra A.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Experience

Reviewed 4 years ago

After using Backlog, each project management has been improved: better time management, better updates in team during project progress

Pros

- project management based - easy to use and create project/issue

Cons

- some part confusing in terms of UI - people who was notified at first time issue created, wont be automatically notified if not mention in notify people when make comment/update

AL
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Amogh L.

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mostly better than Jira

Reviewed 3 months ago
Pros

The user interface is simple and easy to use. I often found myself lost when I used Jira previously

Cons

Saving options requires a button click and does not happen immediately upon the field losing focus.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review for Backlog

Reviewed 5 years ago
Pros

It's easy to manage task on Gantt Chart. I can see status, edit start time and end time,...without having to refresh the page.

Cons

When i review pull request on Backlog, i can't see the number of deleted line, added line and total changed line. Github has this feature.

AR
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Verified reviewer

Machinery, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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This service is very good.

Reviewed 5 years ago

We use Backlog to track all the work in the department. All the documentation is stored in Backlog. It's very convienant.

Pros

The software works well. It makes it easy to track what everyone in the group is accomplishing each day.

Cons

When we send emails to Backlog, embedded pictures are lost. We work around it but it would be better if it just worked. Additional reporting would be nice to have.

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Santhosh Rao M.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Review Software

Reviewed 5 years ago

I am able to fix my development issues easily with backlog. Thanks

Pros

I can easily found out my issues raised by tester.

Cons

Nothing found so far. If possible, provide web push notifications.

CG
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Carmen G.

Self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Backlog Review

Reviewed 5 years ago

Solid PM tool with flexible pricing options.

Pros

Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

Cons

Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

AR
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Verified reviewer

Marketing and Advertising, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good tool overall for bug tracking

Reviewed 4 years ago

Overall pretty solid with great features to keep everyone growing the boat in the same direction!

Pros

Backlog is a fairly simple and intuitive platform that gives the full development/product teams visibility into bugs reported by the business and allows for simple, seamless prioritization.

Cons

It's cool that Backlog offers iPhone and Android apps but they're a little diminished feature-wise compared to the full app. Still pretty handy though!

SL
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Suzanne L.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall not a bad experience

Reviewed 6 years ago
Pros

ease of use

Cons

one feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update

AR
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Anuj R.

Research, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I would recommend this software

Reviewed 4 years ago

Overall it is an awesome tool.

Pros

It improves connectivity among employees and is very user friendly

Cons

The search button present at different location does not work the same way.

AR
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Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Suprisingly easy to use, yet feature-packed

Reviewed 4 years ago

We have a new healthcare application that is in the early stages of development. I was looking for a solution that was simple to setup, yet could effectively manage issues and provide a "home" for the project. Backlog's issue tracking + project wiki are the perfect combination and solution.

Pros

It was extremely easy to setup projects, including customizing issue categories and types. UI is very clean, yet provides lots of functionality without having to dig for buried actions.

Cons

Only regarding the project wiki -- I'd prefer to see better HTML support instead of just Markdown.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good software

Reviewed 3 years ago
Pros

Easy to use, nice workflow and great bug tracking

Cons

Doesn't have a great text editor on the issues