Excellent support desk help. SENSITIVE CONTENT] was able to understand my root challenges based on symptoms reported and as very effective in resolving that.
It's been a great experience so far, everything is working smoothly, many tools are available, user interface is clean and very easy to use and customer support is very responsive.
I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository.
If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification.
Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information.
To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.