I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.Read the full review
I found a minor layout issue with the new look and feel for the PlanIo Redmine site. I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue. Louise Engel was the customer support ...Read the full review
Starting from: €9.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Subscription based pricing and an entirely free plan.
We offer free 30-day trials for all plans. All of our plans can be canceled on a monthly base.
I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.
I'm using it for bug tracking and project management. Its simplicity is really great.
Sometimes there can be too many options or options that aren't explained well.
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
I found a minor layout issue with the new look and feel for the PlanIo Redmine site. I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue. Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.
I was familiar with Redmine, so when I moved to the cloud, Planio was a natural choice. They were very accommodating in terms of tailoring a subscription that suited my needs and I am extremely satisfied with their support.
Actually I cannot say much about the tool yet, just started using it recently. I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository. I chose it from many other redmine offerings. What I'd like to mention is a really great customer support. Plan.io offers free migration services at start. We had Redbooth as our previour task tracker and we needed to migrate all tasks and history from there. The migration was done very quickly (~1,5 workdays) - thanks to Jens Krämer and his team. What's really impressive for me is that they didn't ask for the data in some special format, I just provided them data from Redbooth as I had it and they did all format/encoding conversions and such things. That was very impressive and helpful. Thanks a lot guys ! And good luck with the product ! +1 loyal client from now :)
I started a Planio account almost a week ago and I was supported by a team with a high professional quality. All my requests are solved and within the agreed time. In special, Jens Krämer, that has worked on my requests, did a good and professional job.
Plan.io has top quality customer service. They are responsive and knowledgeable. The process of migrating into plan.io form our existing redmine server was seamless and they were flexible to meet our needs and timeline. On top of this they saved us 100s of dollars per month. Redmine is an open source product but they've put together a solid platform with great features that look nice and work great!
Was using my own redmine cloud server instance but wanted something more stable and easy to manage for a corporate envioronment. Looked at Planio and another company. Both good, but the Planio UI is a more familiar redmine look and feel. The price plans are good, they actually have a free bronze plan which they don't advertise - good for 1 person operations. The customer service was very good. They were able to pull in my tasks from my old instance into the new instance, overnight. Then I had a couple of questions, and they always answered within a few hours. Note that they are in Germany so a question in the morning (US) might be answered same day, but one in the afternoon not until the next day. Response times seem good, so far anyway. I really like that they give you the repository for free - install tortoise on your clients and you have a managed, versioned, cloud repository in no time. Awesome. Oh, and the agile boards are included as part of their standard plans, which are very useful. All in all, extremely happy. Always liked redmine, but using planio to manage/host that is a no brainer. Have used redmine before in projects large and small, and once people understand what it is, productivity goes through the roof. I would say it doubles effective output. Many people don't understand what it is - they think that servicenow or MSProject or Sharepoint can do the same - and to some degree that's true. But redmine/planio takes all of that to the next level, makes it super easy and configurable, and provides an end to end solution all the way from Senior management right down to day to day team members.