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ManageEngine ServiceDesk Plus MSP
Web-based IT service management software
ManageEngine ServiceDesk Plus MSP Pricing, Features, Reviews and Alternatives
ManageEngine ServiceDesk Plus MSP FAQs
ManageEngine ServiceDesk Plus MSP has the following pricing plans:
Starting from: $1445.00/year
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of ManageEngine ServiceDesk Plus MSP?
ManageEngine ServiceDesk Plus MSP has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does ManageEngine ServiceDesk Plus MSP support?
ManageEngine ServiceDesk Plus MSP supports the following languages:
English
Q. Does ManageEngine ServiceDesk Plus MSP support mobile devices?
ManageEngine ServiceDesk Plus MSP supports the following devices:
Android, iPad, iPhone
Q. Does ManageEngine ServiceDesk Plus MSP offer an API?
No, ManageEngine ServiceDesk Plus MSP does not have an API available.
Q. What other apps does ManageEngine ServiceDesk Plus MSP integrate with?
ManageEngine ServiceDesk Plus MSP integrates with the following applications:
ManageEngine Analytics Plus, Zoho CRM, ManageEngine Endpoint Central MSP, Zoho Books, Microsoft Teams, ManageEngine OpManager, Zoho Invoice
Q. What level of support does ManageEngine ServiceDesk Plus MSP offer?
ManageEngine ServiceDesk Plus MSP offers the following support options:
Chat, 24/7 (Live rep)
ManageEngine ServiceDesk Plus MSP product overview
Typical customers
Platforms supported
Support options
Training options
Not sure about ManageEngine ServiceDesk Plus MSP? Compare it with a popular alternative
Starting from
1445
Per year
Starting from
17.65
/user
Per month
ManageEngine ServiceDesk Plus MSP pricing information
Value for money
4.2
/5
5
Starting from
1445
Per year
Pricing options
Value for money contenders
ManageEngine ServiceDesk Plus MSP features
Functionality
3.8
/5
5
Total features
32
9 categories
Most valued features by users
Functionality contenders
ManageEngine ServiceDesk Plus MSP users reviews
Overall Rating
4.0
/5
5
Positive reviews
80
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.4/10
1
3
1
0
0
Overall rating contenders
Gerson M.
Used daily for 1-2 years
Review source
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Multi client software is hard to find. This is perfect for a call center,
One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.
Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.
fazal a.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.
it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex
Jean-Louis M.
1,001-5,000 employees
Used daily for 2+ years
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ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.
They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.
Verified reviewer
Computer & Network Security, 201-500 employees
Used daily for 2+ years
Review source
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The facility to manage Customer Requests for internal an external of them is a goof option to take this software
It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets
Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent
Ajit B.
Oil & Energy, 1,001-5,000 employees
Used daily for 2+ years
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nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options"
To many vulnerabilities found in a month due to that need to upgrade the version frequently.
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