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Nonprofit Organization Management, 1-10 employees
Used weekly for less than 6 months
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Overall my experience with HOA Start has been extremely positive. Having researched other offerings out there, HOA Start was by far the best choice, especially for an association like ours with more basic needs than larger associations but needing more than the bare minimum. Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.My experience with HOA Start in terms of product quality, support and price/value has been great so far. I must say, being satisfied in all three of these areas is rare these days.
Even at the low-end 'Starter' level, the set of features available is substantial and allows for a robust website both for the public/member facing side as well as the administrative backend. There is a good range of website templates to choose from and they are straight-forward and simple to set up, edit and maintain. HOA Start has really good help resources and video tutorials, and the support desk has been great and super responsive.
Not necessarily a con, but it would be nice if there was the ability to customize certain aspects of the template, i.e. set default fonts, specify colors for links, etc.There could be improvements in the invoicing/payment systems. I've run into some limitations and bumps that have required figuring out various workarounds.
Our Specialists work hard for our clients on every plan purchased, regardless of size. We see a lot of the same you speak about with the overlooked options for associations. It's extremely rewarding to receive review like this is. We want you to know that we're thankful and proud. Thank you again for the feedback!
Real Estate, 51-200 employees
Used daily for less than 6 months
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On our old website, we could not have a private section for members only. Every screen in HOA Start has this option, which is huge.
I really liked the step by step process that they implemented for on-boarding. The support behind the implementation was huge ([sensitive content hidden]) and very reactive to my "stupid" questions. Lots of documentation and videos to prepare for the next step in implementation.
As we sent "live" we discovered a software glitch that create some stress during the registration. Thankfully, [sensitive content hidden] stayed late that day to help resolved the issue.
Thank you so kindly for taking the time to give us this great and honest feedback. It's crucial in helping us know the course of our product, process and team. We've reviewed your feedback and we'll pass this along, as well as learn in any areas upon which we might need to improve. Look forward to the partnership!
Recreational Facilities and Services, 51-200 employees
Used weekly for 6-12 months
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My team and I agree that our experience was much better than expected. Each of us on the team has an IT background and therefore experienced with various software product upgrades or replacements. The implementation coordination was excellent. [SENSITIVE CONTENT], our coordinator, was able to quickly identify our needs and help guide us through implementation. Always offering best-paths, she was expert at explaining options and the trade-offs that we'd see. That point alone emphasizes why I learned as much as I did as opposed to simply following recommendations from a manual or a coordinator who might not be engaged. The HOA Start process and procedure work flow provided us with clear steps to success.
The website management and configuration features are not only equal to all of the more expensive products; but it exceeds them in many cases. As a career software developer, I know pain points for users. Good/great products work hard to ease that burden. Work flows, communications, mass-editing...these things matter. We found a great product.
As a board member on our POA, I would like to have more reporting for my members, especially statistically. In the future, I'd consider adding canned reports that would satisfy the number crunchers.
Submissions like these shed light on where we're doing well, and guide us on how we can improve. We sincerely appreciate our customers, as they are the forefront of our product. Thank you tremendously for the kind review, and for selecting us as your provider! We look forward to the relationship.
Automotive, 5,001-10,000 employees
Used monthly for less than 6 months
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As our HOA administrator, I was really surprised how easy it was to get our website configured and 'live' so quickly. I was able to use our existing domain name which was a plus too. Feedback from our homeowners has been overwhelmingly positive where they love the modern look/feel, graphics, ease of use, access to our HOA documents, Contact Us page and how great the website looks on their mobile devices. Your product is great and Customer Support ([SENSITIVE CONTENT]) is amazing as mentioned before.
The ability to quickly and easily configure our HOA website is where this product shines. Our HOA is on the Starter package, yet this is feature rich with the ability to manage our members, post and expose HOA documents, ACH payments, calendars and the flexibility to create additional webpages as needed. The modern user experience provides our HOA a fresh new look. The fast response from our Onboarding...
Because HOA Start is so feature-rich and everything is configurable, there is alot of functionality in this product. I am an IT professional where I needed to reach out to the Support team for clarification on a couple items, like the Households feature for example. Two things that can be improved: 1) making HOA Start mobile enabled (not just viewing website on mobile device), 2) email blast as part of the Starter package.
You really may not know how rewarding a review like this is, but we want to assure you that we're thankful and proud to receive it. Our Specialists work hard for our clients on every plan purchased, regardless of size. It goes without saying that it's an easy job when the client comes in ready to succeed. Thank you again for the feedback, and we look forward to working with you!
Nonprofit Organization Management, 1,001-5,000 employees
Used daily for 6-12 months
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I led the team which did the market survey and source selection for our new website system product.Since the selection of HOA Start and throughout a very compressed site creation, review and rollout I have never for a moment had cause to question, or reconsider our choice of HOA Start. I was delighted with the community reaction to replacing our old system with this new website and I was immodestly delighted when last October, a month after going live, the Board named me “Community Hero of the Month”.
No need to understand HTML or other generalized web tools. Use of more than 20 available templates make it easy to create pages which clearly convey content in a format VERY well suited to that content using a simple but powerful edit panel combined with the automation built into the individual templates.We are also VERY impressed with the support provided. In addition to the VERY extensive online documentation, our onboarding specialist has answered more than 50 individual queries all of them within one working day.
Key concepts concerning how the automation in the templates and the Admin Dashboard features interact with the site builder tools need to be more clearly explained and given prominence in the documentation.
For the longest time our company didn't focus on reviews. Yes, user experience is a big deal to us, but our finding ways to toot our own horn isn't important. Our major objective was/is to provide unparalleled customer support and feature rich, modern tools that help us stand high above the competition. We can't learn enough about how it's going without reviews from our ever so valuable clients. We sincerely thank you for sharing your experience, and want you to know we strive to only get better.
Q. What type of pricing plans does HOA Start offer?
HOA Start has the following pricing plans:
Starting from: $300.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of HOA Start?