LionDesk Pricing, Features, Reviews & Comparison of Alternatives

Pros
Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.

Cons
Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution.

Cons
It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads.

Rating breakdown

Likelihood to recommend: 4/10

Pros
I enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like.

Cons
The desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.

Cons
Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.

Rating breakdown

Likelihood to recommend: 4/10

Pros
Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools

Cons
support is not great, hard to reach, turn around time is long for questions. Thats all I have to say

Rating breakdown

Likelihood to recommend: 10/10