LionDesk Pricing, Features, Reviews & Comparison of Alternatives

LionDesk

CRM, marketing & transaction management for real estate

4.27/5 (79 reviews)

LionDesk overview

What is LionDesk?

LionDesk is a CRM, lead, and transaction management platform for real estate agents, teams, brokers, and lenders, with native mobile apps for Android and iOS. With the aim of helping real estate professionals to organize and streamline their operations, LionDesk boasts features including transaction management, task scheduling, drip marketing campaigns, email tracking, lead distribution and tracking, contact management, click to call, and more.

LionDesk's CRM functions allow users to manage clients by assigning each new client to a specific team member, and prioritize to determine who to contact next. Users can also track emails, phone calls, and other interactions, and tag and filter them for added organization. In order to ensure that each enquiry is dealt with by the relevant person, LionDesk allows users to assign leads to team members based on performance, specialities, or zip code. With LionDesk, users can also track their deals and pipeline, property closings, deadlines and more with the in-built calendar and automatic notifications.

LionDesk also aids with real estate marketing by allowing users to create enhanced drip campaigns via email, SMS or phone call, and ‘text 2 sell’ campaigns which provide short contact codes for promotional flyers and signs. Campaign results can be tracked within LionDesk, with the ability to view open and click rates for each email, and providing an overview of which prospects are most interested in the product or deal.
www.liondesk.com

Pricing

Starting from
$25/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
LionDesk screenshot: Manage contacts using the LionDesk CRM with search functionality and filtersThe most affordable and easy to use CRM for sales professionals - LionDeskLionDesk screenshot: Create and deploy drip email marketing campaigns manually, or on autopilotLionDesk screenshot: Use the LionDesk property plan tools to manage tasks relating to listings, sales, and moreLionDesk screenshot: Access LionDesk from any device with the Android and iOS mobile appsLionDesk screenshot: Email integration allows users to communicate with contacts from scratch or using the in-built templatesLionDesk screenshot: Track email campaigns to view results on opens, clicks, and conversionsLionDesk screenshot: Manage upcoming deals within the customizable, drag & drop pipeline managerLionDesk screenshot: Create 'text 2 sell' short property codes to add to flyers and sign riders for simplified enquiriesLionDesk screenshot: Access contacts, tasks, video, and more on-the-go with Android and iOS appsLionDesk screenshot: Manage contacts from the iOS and Android appsLionDesk screenshot: Take action on tasks within the Android and iOS appsLionDesk screenshot: Manage texts and videos from the Android and iOS appsLionDesk screenshot: View upcoming tasks from the Android and iOS appsHow LionDesk helps real estate agent Cyndi Mino stay organized and on task

LionDesk reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.0
  3.9
Jordan Marx, MBA

Liondesk: Almost a one stop Sales/Real Estate CRM Solution

Used daily for 2+ years
Reviewed 2019-03-21
Review Source: Capterra

I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day.

Pros
Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class.

Cons
Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive.

Response from LionDesk


Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian Mayer

Beware of overzealous sales trickery

Used daily for 1-2 years
Reviewed 2019-12-28
Review Source: Capterra

Totally tricked into a "FREE Trial" on the phone and told that they have the ability to set up custom data fields. After I gave them my credit card assuming it was to hold my "free trial" I was charged $39 and promptly told on the next line where I was setting up the solution that actually they cant do what the sales guy said and guess what??? No refunds! Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible. Left a bad taste in my mouth enough to take the time to tell others to BEWARE...

Pros
It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution.

Cons
It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads.

Response from LionDesk


Ouch Brian! We'd love the opportunity to earn your 5 star rating. How can we help?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Matt Tolooee

Lion is way better than Smart Alto!

Used daily for 6-12 months
Reviewed 2020-08-19
Review Source: Capterra

we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts.

Pros
I enjoy all the options but the desktop version has a lot of lag and doesn't update as quickly as we would like.

Cons
The desktop version and the timing feature of campaigns, they should be able to be canceled and changed prior to going out.

Response from LionDesk


Thanks so much for the review, Matt! We hope we can help you achieve your 2020 goals and stay top of mind of your clients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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KEN CROTTS

If I could make it do what it supposed to do...

Used daily for less than 6 months
Reviewed 2019-08-30
Review Source: Capterra

I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program.

Pros
I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do.

Cons
Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals.

Response from LionDesk


Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting!

For support questions, feel free to schedule a 1:1 call with our support team through the below link.

1:1 Support Appointment: https://calendly.com/Liondesk_support

Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents.

Facebook Group: https://www.facebook.com/groups/liondesk/

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Debi Hauer

Easy to use

Used daily for 1-2 years
Reviewed 2020-06-26
Review Source: Software Advice

overall its been an easy transition from Market leader to Lion Desk the difference in the functionality is like night and day.

Pros
Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools

Cons
support is not great, hard to reach, turn around time is long for questions. Thats all I have to say

Response from LionDesk


Thank you for the awesome review Debi & for choosing LionDesk as your integrated CRM. We love it when users give ys 5 stars!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LionDesk pricing

Starting from
$25/month
Pricing options
Subscription
Free trial
View Pricing Plans

Free 30 day trial - no credit card required.

Then $25.00/month including features such as full CRM, video emails, video texting, custom drip campaigns, contact lists, reporting, document storage, and more.

LionDesk features

Activity Dashboard
Document Storage
Reminders
Reporting & Statistics

API (48 other apps)
Accounting Management (47 other apps)
Activity Tracking (46 other apps)
Automatic Notifications (53 other apps)
Contact Database (43 other apps)
Contact Management (59 other apps)
Document Management (52 other apps)
Electronic Payments (45 other apps)
Email Notifications (47 other apps)
Lead Management (40 other apps)
Search Functionality (43 other apps)
Self Service Portal (40 other apps)
Task Management (40 other apps)
Template Management (40 other apps)
Third Party Integration (42 other apps)
Work Order Management (43 other apps)

Videos and tutorials

Additional information for LionDesk

Key features of LionDesk

  • Auto-responders
  • Automatic reminders
  • Calendar management
  • Campaign planning
  • Contact history
  • CRM integration
  • Customizable templates
  • Document storage
  • Email integration
  • Lead capture
  • Lead distribution
  • Pipeline management
  • Sales reporting
  • Summary reports
  • Task planning
  • Task scheduling
  • Transaction history
  • Transaction monitoring
  • Video support
  • Activity dashboard
  • Multi-campaign
  • Call tracking
  • Email monitoring
  • Campaign analysis
  • Import / export data
  • Drip email marketing
  • Event scheduling
  • Lead assignment
  • Scheduled emails
  • Filtered views
  • Click-through tracking
  • Reporting & statistics
  • Two-way audio & video
  • Deadline tracking
  • Tagging
  • Client management
View All Features

Benefits

Import exsisting leads from third party sources such as Zillow, Trulio, or Realtor.com, and contact them instantly through LionDesk. Take advantage of the 'click to call' feature to save time on dialing and track phone calls.

Upload and store documents including client presentations, contracts, legal documents, and more, and assign them to specific contacts within the document management feature. Documents can also be sorted into folders for added organization.

Create and deploy drip marketing campaigns with scheduled emails and texts and conversion tracking. LionDesk also offers an auto responder feature which sends automated emails, texts, or calls to every lead.

LionDesk’s transaction management and property plan tools help ensure that no tasks or payments are missed. Use pre-built plans, including closing plans and listing presentations, or create customized workflow task lists.

View upcoming or underway deals with a fully customizable pipeline view. Use the drag & drop interface to move deals from one stage to the next and customize stages to suit business workflows (e.g. initial consultation, offer made, negotiating, and more).