LionDesk Reviews

literally nothing, there is nothing good about the product or the backend

buggy, doesn't work well, confusing, ugly looking and messy feel

I like the price of the product for the ammount of features it provides

I do not find the software easy to use. I think they need to make it more clear. Sometimes less is more

I absolutely loved how there is a section for sharing your marketing sequences with other realtors and loan officers. Being able to see what works and what doesn't work is a crucial part in growing your own business. This also gives you new ideas to implement within your own organization. Liondesk is also a very easy platform to navigate when you know how to properly make use of it's features.

Sometimes there were too many options to choose from. They also didn't have any advanced features lie other CRMs do, such as analytics and landing pages, websites, etc.

The biggest problem with this company is customer service. If you have a problem, you have to call 10x because they continually drop the ball. Some customer service people give you wrong information and none of them follow through. This past week, I was threatened by a client who was receiving messages from one of my campaigns yet, he didn’t show up on my contact list. So, I couldn’t shut down the messages. I had to cancel the account before I got reported to the realtor board. How disgusting is this!! I called repeatedly for 3 days but, the 3rd day, when it was apparent that nobody was looking into my issue, I canceled them. Don’t waste your money!!

Customer Service is the worst ever. Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list. After 6 phone calls and 3 days of reaching out, I canceled my account.

Hi Nancy, apologies for any inconvenience. Sounds like a very unique situation. Even though you've chosen to cancel your account, if you decide to come back we'd love the opportunity to support you and your business. Please email hello@liondesk.com for a welcome back discount.

what they say you can do The perceived value!

faulty software charged me overage for MMS 31 tomes $5 for messages that were never sent.

Ouch Albert! After reviewing our internal records it does show that our team went above and beyond to support you, In the end it wasn't a good match and we wish you success.

I've paid the premium monthly fee for training and support. Worth every penny. Best live support on any software that I've ever experienced.

A few of the processes could be improved, extra steps between contract entry, for instance.

Thanks so much for the review, Linda! Great to see you're taking advantage of the Elite plan with the premium customer support. It really does make a difference. Wishing you success!

Auto-drip campaigns and the integration of leads from Zillow.

Everything else. It is so glitchy, takes so long to load each page and save any edits. Multiple issues with getting logged out and password not saving.

Ouch Tanya! We'd love the opportunity to earn your 5 star rating. How can we help?

I used LionDesk for a short time, until I moved to a company who had their own CRM management software that was superior. While I was using it, I found LionDesk very useful. It had a great database feature, the drip campaigns went out seamlessly, and it was very easy to keep up with all documents imported into system.

I really did not have any issues with this software. I just switched to the company provided CRM as it was superior to LionDesk.

Thank you for the review, Maria. Would like to see how we can win you back.!

Ease of Use - Low Cost - Pre-set Drip Campaign's

I don't like the fact I have to pay Zapier to link my email to Liondesk in order to store/record email responses.

Thank you for the awesome review Kathy & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week.

It gave you a good place to store all of your leads in one place. Everyone could log into it separately to get info.

It in no way lived up to its expectations for automatic feedback Most stuff going out automatically ended up to stock and so you knew it was a computer talking to you!

Hi Janice, sorry to hear about this. We'd like the opportunity to give you a 5-star experience. Which plan were you on?

It makes keeping organized very easy. Customer service has always been quick to help as well.

I wish it was a little easier to organize/edit my standard emails.

We're lucky to have you in our community! #ROAR

Overall, it's strength lies in the process or workflow that LionDesk provides. You input all of your clients/contacts and from there you can choose a text, phone call etc to send manually or automatically to follow thru on clients and or campaigns.

Perhaps the pre-generated messages/emails could be better. I would say that a library with more pre-written scripts would be more useful.

Thanks for the awesome review! and for choosing LionDesk as your integrated CRM. :)

Graphs and charts were great cues for tracking goals.

The beta model took away some of the visual cues that I enjoyed. Several times during the 2 year period I was with them the gmail sync feature caused a duplication of my contacts in Liondesk. I had 2900 in Gmail and Lion desk would mix and match info and creat 5000 (no exaggeration).

Ouch! We'd love the opportunity to earn your 5 star rating. How can we help?

Great software to follow up on leads.

A little complicated to set up follow up campaigns

Welcome, Patrick to the Lion Community! We are glad LionDesk helps your business follow up with leads better. Please reach out at any time we would love to hear more about your experience and any trick or tips you may have! #ROAR

Text feature has worked wonders with contacting people

Building the drip campaigns could be easier.

Thank you for the review, Will! Thank you for using LionDesk! #ROAR

Helps to keep me on top of things so I can continue to provide a great service to my clients.

The new version lack of calendar is something that I will miss.

Welcome, Michael to the Lion Community! We are glad LionDesk helps your business be on top of things and offer great service to your clients. Please reach out at any time we would love to hear more about your experience and any trick or tips you may have! #ROAR

We use the software to plan our day, everyday. Scheduling and remembering what to do is a breeze and the automated tasks, texts, contacts, etc. saves us lots of time!

I wish we could assign a task 'plan' without assigning creating a new property (to maintain).

Thank you for the awesome review Colleen & thank you for using LionDesk! #ROAR

User friendly, great functions works well.

should include texting with all packages

Thank you for the great review Debbie and thank you for using LionDesk!

some cool features like tracking of your deals in process.

I am new with Liondesk....paid my fee to them....and had some issues....called customer service 4 times today and got a voicemail. Left a message in the morning and emailed them. Its now 9 pm at night and NO call back. Seems like no one in support works there. How disappointing!

Hi Jon, we'd love the opportunity to earn your 5 star rating in customer support. How can we help?

I love the way Lionsdesk easily integrates swath our other software systems that we use. We used many other orbitational tools in the past. I feel that Lionsdesk has been the best so far. It allows me to call straight off the site and helps me keep to my call back dates and reminds me when I have not contacted one of my leads.

I have not had any major issues so far with the software.

Hi David, thanks for the great review. Love that you're integrating the platform with your favorite tools. All the best for success in your business.

I love that you can easily categorize your database and that it allows you to set reminders to follow up with people. I also love that you can enable a texting option which is great.

I think it could be a little more cohesive in the way that it's laid out. It could have a better aesthetic quality.

We appreciate your great review and feedback. We agree that the reminder feature is very cool and texting has proven to get the highest response rate. Regarding the visual display you won't have to wait long. A new version is coming out in the next few months!

This is a great software for non-techie individuals who want powerful, robust and easy to use CRM. With the tool, it's easy to set up campaigns - which include text, email and activities and I like the ability to text through the app.

Not much I don't like, but wish they did have a few additional features: 1. Ability to make outbound calls from phone app and use the CRM phone number, not my cell phone. 2. Ability to send direct mail and/or voicemail campaigns as part of an outreach campaign. 3. They can improve on the integrations. Having some issues getting leads to insert properly.

Daniel, Thank you so much for your feedback. I am glad to hear you are loving LionDesk and are loving the drip campaign feature as well! As far as your concerns, thank you for letting us know! We need feedback like this to provide the best sales platform possible for our users! I am forwarding your feedback to our development team and I appreciate you taking the time to leave this review. Please do not hesitate to reach out with you need assistance with anything LionDesk!

Maximum options to communicate with clients . you can text 1000 people as fast as you could send a text from your phone, send mass emails, and even send VIDEO emails! the 'text to sell' application is very cool. create a short code, and when someone sends that code to your marketing phone number (that you create inside of lions desk) you can set up to have whatever you program to be instantly texted to that person. And when that person texts you, liondesk has the remarkable ability to capture a large amount of info from that person simply from receiving their phone number

It takes some time to become familiar with this program, so you'll need to spend some time playing with the system. However, I have to attribute this to the fact that the system is quite elaborate (in a good way). just dont expect to jump in and master the program the first time you use it...but its well worth the time you'll spend working with it.

Thank you for the review! We are so pleased you like LionDesk. Also, we really appreciate your feedback on LionDesk's "Ease of Use". We are actually overhauling our onboarding and help section to make this easier for new and existing clients for this reason. :) Thanks again and happy closing!

No pros were added to this review

No cons were added to this review

Thanks, Erin! We'll be sure to tell the support staff that you're happy with them

Bundle of many other CRMs or services in on product and very easy to use.

very basic Google integration

Thank you, Jorge! Glad you're enjoying our service, and remember, we're always improving the system