Rentec Direct Reviews - Pros & Cons, Ratings & more

AppFolio Property Manager

Buildium

DoorLoop

CommercialEdge

Rentec Direct is a web-based property management software used by landlords, property managers and associations to manage properties

Rentec Direct

Android

Web-based

Windows

iPad

iPhone

We scheduled a call and within the first five minutes he was helping true up a couple of items. He was great and provided great value.

Property Manager

Customer Support is excellent. There is great help on the Chat window and when that isn't available, phone support is great.

Owner/ Broker

You are provided with more information at the best price available in the market today. What I like the best is not only the information that is provided, but the customer service.

Landlord

What I love most about this software is how user friendly it is and love all of the features.

The only downside I have found with this software is its inability to integrate with QuickBooks.

It was very quick, easy, and I have several suitable websites to choose from. It saved me a lot of personal research time and I am happy with the choice I made.

Broker

I love the ease of use, pricing, and I absolutely love the free website and domain name.

Owner

I have used Rentec Direct for over 5 years and I would recommend them to anyone. They are easy to use and the customer service is really great.

Strictly operator error, I forget my log in from time to time. Seriously, I haven't found anything I'm unhappy with.

I also am impressed with their customer service. They are always very prompt and helpful.

President

Superb for new PM businesses and perfectly scales with growth.

Manager

That company did a terrible job and forced us to find a solution to be able to handle the job on our own.

Overall Rentec increases the profitability of my company immensely. It allows me to automate and streamline many activities that both save time and improve accuracy.

VP of Operations

We are in need of a new product. Using Broker Wolf right now and it is horrible.

Property Manager & Consultant

So it is very affordable, and some of the software is pretty simple to set up. They are continuing to add support articles and more functionality.

Comptroller

I really like the ease of use, how it tracks everything for me, the online payment integration and the online maintenance request integration.

RD was honored as the Stevie Award Winner in 2019 American Business Awards, https://www.rentecdirect.com/blog/2019-stevie-award.

Rentec is very user-friendly. It's functionality is laid out well and it offers modern integrations such as online rent collection, pay owner by ACH, and electronic signatures for lease agreements.

Yardi Breeze

Innago

Apartments.com Rental Manager

It was good for small amount of properties. 

Good for a small amount of properties.

I'd definitely recommend Rentec for any medium sized property management needs. It's a little pricier than some options out there but the functionality has been great.

Property Management for ~100 units

We began using Rentec because the user interface was simplistic, but this is were it stopped. The software isn't customizable or easy to integrate into a preexisting website. When they sent an inspector out for the credit check the inspector had no idea why he was there or what for, and had to come out a second time. When notifying Rentec of cancelling and requesting an owed refund they simply ignored the 5 emails, and refused to acknowledge any emails. 

Non-Existent Support

I am sorry to hear about your experience and the experience you had with the third-party site inspector you worked with for approving credit report access. This is not a typical experience for our clients. Per your request, your subscription was cancelled and you were issued a full refund. As required by the Fair Credit Reporting Act, all landlords and property managers must have a third-party site inspection in order to receive approved credit report access. It's unfortunate that the third-party inspector did not meet your expectations. We will be passing along this feedback to them in order to improve the experience for others in the future. Wishing you all the best success.

I researched SEVERAL PM software companies . . . Rentec Direct offers the most, across the board, for a REASONABLE price. RD was honored as the Stevie Award Winner in 2019 American Business Awards, https://www.rentecdirect.com/blog/2019-stevie-award/

Superb for new PM businesses and perfectly scales with growth

Thanks for the love, Timothy!  We're so happy you're part of the Rentec family now and we look forward to helping you!

Regarding Tenant Screening, all PRO & PM clients can get setup for pulling reports through their Rentec Direct account, but to do so, there is a requirement to have at least one signed rental application.  For brand-new landlords and managers, all you have to do is wait until you have your first signed rental application.  :)   

Working through Rentec Direct to meet our property management needs has been a wonderful experience.

Great program that meets expectations

We're so happy to hear you're having a great experience with us, Summer!  Be sure to check out the Summary Page Quick Access Link in the lower left corner as it does contain a Mailbox showing all the outgoing emails and text messages to tenants, vendors and owners.  

Best value for the price and easy enough for the average person to get up and running.

Best Value and Easy To Use

Thanks for the kind words, Robert!  Related to your bank Sync issue - some banks actually require separate passwords for sync functionality, and some banks even charge a fee for that tool (Rentec does not).  Possibly this is the issue? There is also another option for downloading your transactions from your bank that could speed things up for you.  Click here for more information:  https://support.rentecdirect.com/knowledgebase/articles/281736-bank-synchronization-download-bank-transactions

I would have and HAVE recommended RenTec Direct to other Property Management Companies. 


Rentec Direct is very user friendly and support is always available and excellent! 

I mentioned a few specific items on my "wish list" and customer service was able to explain options to accomplish them on the first call.  That saves a lot of frustration and wasted customization time.  Small and limited staff companies will love the financial and management integration that saves time and money.  

Easy and Integrated Property Management

Tested this service - Report that came back did not have the misdemeanors that I already knew about

Dear Sue,  Thank you for taking the time to try our service and post a review.  Indiana does indeed have limited coverage as not all counties report misdemeanor convictions to nationwide databases.  We (and all other screening vendors) are a bit at the mercy of counties keeping things updated but some still run analog systems and haven't yet converted to electronic, which can slow things down.  Also, as a reporting agency for landlords, most states restrict landlords to only seven years of history.  The crimes committed by your applicant that were over seven years old cannot be reported or considered when placing a tenant.  Our system would have automatically removed those from the report as required by law, which also keeps you out of legal hot water if you were to accidentally reject an applicant based on old data.  We are here to protect both you and your investments which we endeavor to do with both our software products and tenant screening reports by providing the most accurate data possible.

I have greatly appreciated the checking in and assisting with all the additional account set up items. You guys are top notch with contact and follow up.
Professionally I've worked with large software companies like Yardi and Onesite as well as smaller groups like manage America. Rentec was my choice after reviewing and working with others. It had what I wanted and needed in a scalable platform that can grow with my portfolio.

Great software, and service!

Ease of use and I went through my first accounting review with the results

Rentech mostly behaves the way you would expect the software to behave and is functional.

I was on RentPost previously. From that experience, I  learned the hard way that while a website may make boasts of great software, if there is no Customer Support or strong Development group behind it, the user experience can be time-consuming and difficult.  Converting to Rentec Direct allowed me to free up a lot of time that I formerly spent trying to fix issues caused by the software. I am so pleased with the quality of Rentec's Customer Support and Development teams.

An outstanding management tool!

I love the software it has simplified my business, but I think a thorough training of how the software operates would be extremely helpful

Customer service is adequate but can be improved

I am a small startup (still getting my systems in place and don't have any other owners yet) in Montana. I researched Rentec Direct, Buildium, Rent Manager and Appfolio. One of my main concerns was taking on a monthly financial commitment when so young as a company. When all was said and done, I really appreciated that RD was created by a property manager who saw a need for this niche in 2007. The sales rep admitted that their first client is an owner-operator, not a property manager, but said they have made quite a few improvements toward serving the professional PM as well. It has been relatively easy to learn. 

I also like that the software comes with a tenant and owner login. How these components perform is yet to be seen, but I suspect it will work well. 

I also like that I did not have to commit for one year (Rent Manager, Appfolio) and that the price point was very reasonable with no extra charges for this or that and a very easy-to-understand pricing equation. 

Rentec Direct great value for the price and functionality

This site has been great for all of my needs, from keeping track of tenants, landlords, properties, and maintenance. Sometimes running reports is a little labor-intensive, as you can't print out monthly reports, etc. that we use for all properties at once, so it takes time to select each property and run reports individually. Overall though, this is user-friendly and great for our needs.

Simple, Organized Layout

Hi Darci,

Thanks for the review and feedback! Your team at Rentec Direct is happy to hear about everything that is working well for you. We'd love to hear more about how the reporting features can be improved to make your life easier. Feel free to reach out to your Success Team at support@rentecdirect.com to share your experience and ideas.

Cheers,
Kaycee at Rentec Direct 

I'm consistently impressed with Rentec Direct's support and products.  When we signed up it was to just do one tenant screen, but we found out they also have a complete software solution for managing our portfolio of properties.  I used to use Quickbooks but after using Rentec's accounting tools for just a week I was sold because Rentec is so much easier.

The other things that I really liked about this company is they tell it like it is.  Their pricing is straight forward and they don't hide anything with hidden fees.  Every time I contact their support, they are always friendly and very helpful too.  I've called a few times now getting setup and I always get an English speaking rep who really knows their stuff.  

Couldn't ask for a better solution for our business.

We have been using Rentec for over 5 years. We have over 600 units on Rentec, both multifamily and retail. We started out as a small company and now have about 30 employees. I was a huge, avid fan of this software when we were smaller, but the lack of controls as we have grown larger now outweigh the positives. There is a very limited amount of control for user access. Basically  a user has access to everything or read only access. It is very difficult to control process and data integrity throughout a larger organization. If you are a smaller company starting out, this software is fantastic. If you have more than 5 or 6 people in your data, you can't control the data quality because everyone has access to everything. No way to lock anything down, or create user levels of access. I have been asking Rentec for this change for over 2 years. We are now shopping for different software. 

We have outgrown Rentec

I cannot begin to tell you how much we like this program.  I have never worked in Property Management before this job and therefore, never used this type of program.  Rentec is very easy to use and understand.  The support that they offer is top notch.  I tell people that I have my own personal support person, Kathryn!! She is the BEST, she knows the program inside and out and even when I call with a crazy questions that is out of the norm, she finds a solution.  They are constantly improving and adding new updates.  They ask for your input and listen and make changes or additions.  Not only WOULD I recommend Rentec to others, we already have! 

The Program and Support

Everything I need and things keep coming I didn't know I need.

Full Service rental software A++++

Awesome Inexpensive Product

Rentec Direct- Changing the Way to Manage your Property

Terrific software, outstanding customer service!

I've been a client of Rentec for almost 4 years and what stands out about them to me is their extremely helpful customer support. Special kudos to both Kathryn and Kevin who have helped me accomplish everything I need using their software. Whether I call or email, it seems like I get answers right away. Aside from the software being super easy to learn, I've really enjoyed all the features they've added over the years. It seems like every time I login there's something being improved.

I love their customer support!

I have used the Rentech Direct Property Management system for six months now. With a small number of properties, my biggest concern was cost. This system met that criterion.

Secondly, I wanted a system where my data was kept safely on a seperate computer than my laptop or desktop, and could be accessed from anywhere. Rentech met that. This product also had the additional feature of allowing tenants to book work orders and check their account status on-line in a secure manner.

The third necessity was that the support side of the product be responsive and easily understood. I have been very pleased with their live help. Usually call, leave message and get contacted back all in the same day. Their on-line support could use some tweaking, however. There are several videos and written resolution on specific cases, and the training videos were helpful, but there are always issues that lie just a step or two beyond what is offered. A phone call resolves that.

I am now at the end of year reporting stage and will need to go in and tweak some entries that wound up in wrong categories/accounts. I appreciate how much easier this has made my one man operation and look forward to finding even more efficiencies as I continue to use it.

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