ResMan Features

Easy to use- you have more than one way to do all things for different learning patterns. Drill down features are amazing. Accounting side and Operation side work well with each other. Alot of the industry software has either a stronger front end or and amazing accounting. It is rare that you have a general good system on both sides.

Which experience a lot of glitches and I'm not sure if it due to all the integrations. We are always fixing links, " they are broken". I wish it had a lock like Yardi on it- Which does not allow the leasing team to move forwarded with out collecting information. Resman- the main tab does not all the rest, we have to go back and manually enter.

This is the easiest product to use. Coming from a non-multi housing background, but using programs like Yardi in my past for Commercial Real Estate, ResMan, without taking any training, is the most intuitive program. It has every report you could ever need, the integrations are seamless, and the navigations through screens is super easy.

On property teams struggle a bit with the ease of the software, as it is completely different from Yardi and Property Matrix programs but it really can do so much more. I'm sure 2 years in we still haven't used all the functionality offered to us at this point. Customer service was a little tough when you had a question in the beginning, but they have since moved to a new platform where you have a dedicated team and it works amazing.

I like the simplicity and the functionality that is already there.

Support is not always responding on time. The issue that need to be fixed has been lingering for ever. Never got a satisfactory response.

Love the reporting, ease of use and great accounting functionality and accuracy.

Support team isn't as knowledgable as they used to be. Things get fixed but it takes longer than it used to .

I love the tenant portals for residents - from paying rent to requesting work orders, Resman makes it a snap for our residents to communicate with us.

It would be nice to be able to show the security deposit as "owing" in the resident portal, so that residents know to pay it before they move in. Also, integration with DocuSign would really make my life easier for lease signing and renewals.

We came to ResMan from using QuickBooks only and keeping all our property Management in files, on our server in electronic format and/or lists and lists and files of Maintenance records. We loved how easy Implementation went, and how, like QuickBooks, you can drill down to the details in ResMan. We now have all of our property management documentation in one place from Tenant files to Maintenance to Affordable Housing reporting information. Each time we contact support for assistance, the response is quick and very effective.

We still have not "cracked the nut" with the Tax Credits Compliance Reporting seamlessly working with our Nebraska Housing Finance agency. We are doing the Compliance Online with our funding agency manually until we can get back to working with Support and our Funding Agency to get this reporting in the format we need. We know we can find a solution but our Management Company is growing so fast right now, we are tackling getting our new units into ResMan and then will get back to solving the Tax Credit Compliance reporting piece.

Cris, thanks for taking the time to review the ResMan platform. You're right that compliance is a tough nut to crack but we are working at top speed to increase the innovation lead we enjoy in affordable. Our design philosophy is to provide a platform that helps businesses like yours grow. We're thrilled to be part of your growth journey! Dennis Behrman | SVP of Marketing

I absolutely love this software! I've been in the Multi-family Industry for over 20 years and have tried so many different programs. Resman is easy to use- Navigation is a breeze. Use of short cuts really saves time. I love the ability to have short cut links to the reports I print most often. I can look at my Dashboard and in minutes know everything from Occupancy to Renewals and Maintenance trends. Training and support are easy to understand and they get things resolved quickly. I love the ability to post delinquency notes on multiple apartments on the dash board in minutes. Messaging/Emailing Residents has never been easier! If I had the opportunity, I would love to go to more Resman Trainings. The great thing is, I continue to find more ways to be productive with the ease of Resman.

Sometimes runs a little slow. (Honestly could be my internet). Wish you could link to the apartment when you are on the dashboard of delinquency notes. (Quick link) Wish the texting platform told you not only the name, but also the apartment number.

This product is very user friendly and does everything you need it to.

when we first started using this product, ROI the lizard was used at icons and helped with getting to know the software. He isnt used as much but i think if he was it would help new users.

My favorite feature of Resman is the texting option and online payments. I can easily and quickly send out text alerts to all residents about emergencies, events, etc. With most residents they respond quickly to this feature as most people have a cell phone with them at all times. It has helped me as an Assistant Property Manager to have regular contact with my clients.

There is not anything I can think of that I am unhappy with at this time. Resman is very user friendly and also has training videos that you can watch if you need assistance.

Price. Reports are as good as OneSite. GL combines a lot of activity for certain entries, its an extra step to drill down and see what actually makes up an entry.

Difficulty in getting help desk to do anything (based on conversion experience with prior balances). If you need a report altered its a week or more project.

Dear Sir or Madam, ResMan strives to provide top notch service for its customers. We built our company and our products around a core belief in customer success, so I'm disappointed if your concerns mean that we are't living up to that standard for you. If you send me an email detailing what your experience has been with ResMan's support team, I'd love to get down the bottom of it. Either way, know that your feedback has been noted and passed to the appropriate department. Thank you. Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

I like having the ability to drill down into P&L statements for a location, then being able to just change the parameter to select another location without having to open another P&L first. ResMan provides instant updates of changes made in accounting by a simple refresh. Also, each apartment can have individual amenities listed and easy to update market pricing.

I know it is a safety feature, but when I switch windows to check emails for 20 minutes or so, ResMan forces me to sign back in. As I said, I realize the need for that, but the question is what I liked least and that is the only thing I don't care for.

THE EASE OF IT, IT IS VERY USER FRIENDLY...IT HAS A REPORT FOR EVERYTHING THAT YOU NEED & WANT.

I WISH THAT IT HAD A DAILEY ALERT REMINDER....LIKE ONESITE DOES.

Ease of reports. Using the Links option is super convenient!

Nothing in particular that i can think of.

I have used several different leasing and rents programs and this is by far my favorite. Its user friendly, allows for business to continue while finalizing close out for the prior month.

The only thing I would change, is the reports. The reports change after the period is rolled when someone pays a delinquent. And it should stay the same

Dawn, thanks so much for taking the time to share your feedback. We hear you loud and clear on reports and have invested an impressive amount of man-hours in developing reporting you'll love. Stay tuned for news on that front in 2019! Best wishes to you and your team at Centra Partners. --Dennis Behrman, SVP of Marketing

The best part about ResMan is how user friendly it is. It was quick to learn and easy to communicate with residents. It also has an excellent, clean interface. It looks much more advanced than other property management software I've used prior.

I feel like this software isn't easy to pull specific reports. It could just be a training issue, but some reports I used to be able to access immediately are more difficult to find.

Thank you for taking the time to leave feedback. We work very hard to make sure our property management platform is built with ease-of-use in mind. Regarding pulling reports, we recently launched an all-new support portal, here you can access hundreds of knowledge articles and familiarize yourself with reporting functions in our platform. You can also chat live with a support agent during operating hours if you ever need some additional help pulling reports. Thanks again for the feedback. Aaron Trujillo Sr. Digital Marketing Manager

I've used many different property management software systems over the years and ResMan is one of the most user friendly. I think with minimal training someone could very easily use ResMan and intuitively figure out how it works and how to accomplish most tasks. I have used ResMan since June 2015. I know our company has asked ResMan to add features, customize reports, etc and the software support has been very good. Typically anytime we have a problem or find a glich with the functionality, ResMan support is quick to reach out to us and usually is also quick to offer a solution.

I have noticed that when ResMan runs an update or adds a feature or enhancement, there can be issues with the functionality of other unrelated features. My experience has been that those minor issues that I've encountered have been corrected very quickly and usually before I have the opportunity to report them. Also, I feel that while there are a great deal of available financial reports however the reports features aren't as in depth or as numerous as what you might find with other property management software.

I like the fact that they have dedicated friendly Customer service who would be there for you by email, by chat and by phone specially when Resman is new to you and trying to learn its features. Compared to other accounting software I have used, I would most likely recommend Resman to others. I also like the fact that they take criticism and reported loopholes constructively to improve and develop their software better to be more competitive. Another this I like about Resman is they help you when you set up the books at its initial stage.

Initially, I did not like the bank rec modules, but it looks like my problem with it has been addressed. I also least like the transaction categories because when you create charges, you think the category you chose would flow through the financial reports, but not all the time. It depends on how the transaction categories are being set up. If they were set up incorrectly, then your reports will not be correct and you will end up doing a journal entry to correct them and it is not efficient in a way. Garbage in, garbage out, sort of. What I would like to see is when you create charges, you should be able to choose from the chart of accounts directly, and not from the transaction categories.

Aminah, Thank you for two years of loyalty and understanding. We have come a long way and as we continue to grow, expect us to be even better! --Dennis Behrman, SVP of Marketing | dennis.behrman@myresman.com

It is somewhat easy to use, the dashboard is attractive and doesn't look sterile and cold like OneSite. The support team needs to be larger, but the team they have definitely does their best to react quickly and puts in requests for enhancements when we can not be helped. They are always friendly and upfront on what is coming and what they are trying to improve.

Too much double work, for instance to add lease term options you must add the property to the lease terms desired under Admin, Settings AND add the lease term under Property, Unit Type. As an Admin that the Regionals/Site Team depend on it is imperative that requests be taken care of swiftly and almost every task in ResMan requires an absorbent amount of time on the back end. Easy Lease, there is nothing...

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Hi Michael. Thank you for your review. Everyone at ResMan loves First Choice. We'll be reaching out to you directly to address your concerns. We have some great stuff around the corner that should put a smile on your face. We're working hard to make it the best software you'll ever use. Please always feel free to reach out...we're here to help. --Dennis Behrman, SVP of Marketing

Lots of features (ability to upload photos, pets info, vehicles, leases). Seems simple at first, until you begin adding data & its counter-intuitive. Does have wide variety of multiple Report choices. Nice format to send client emails, notices and statements.

Very long-learning curve (even for experienced managers); sell `ease of moving into their system, but it isnt easy and doesnt have a smooth transition (& havent heard of any of our peers who did either). support isnt available in evenings (when mgrs. often need help, as apt offices are very busy during day hours). Unresponsive to recommendations. Chat (during day) is not very quick (are friendly) and...

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Jeanne, thanks for your review. Our goal was to offer a single end-to-end system for operators in the field that included everything you need to manage a portfolio of assets. We knew we were on the right track, and in particular our product's workflows, resident communications, and the reliability of our data and reporting have garnered kind reviews. In the six months since you wrote this review,...

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Res Man offers user friendly functions that make even the most novice of user, feel like a pro. I love how easy the system is to navigate. I also enjoyed the multiple integration options to additional vendors and partners to expand the multilevel use of the platform.

I am not a large fan of the reporting layout. I do like the drilling in aspect on the reports that link you back to Res Man to research if needed. But, the combing through the reports on the report page us not friendly to the eyes and it is very easy to overlook something you need quickly when in a rush.

The fact that it is so user friendlyfor both onsite and corporate associates while providing the reports needed.

THE BUDGET portion of the package. Needs to be able to accommodate properties with no ResMan history. Right now it only works for those who have history.

ResMan is designed to save you time and make sure that your entries are correct. I love that there is more than one way to complete an action (for example, to record an invoice you can click on the Invoice link on the bottom menu, or go to invoices from the top menu), and that there are checks in place that do not allow to save a transaction unless every cell has been completed correctly. I also like...

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There was only one element that I did not like about ResMan and that was when every report displayed the ResMan logo in bright blue. The issue was addressed and the logo was removed within a short time.

I like that Resman works well with offices that run multiple properties. It is easy to move from one property to the next and to move resident between properties. It also has a good selection of reports.

Resman does not handle many of the affordable property tasks very well. Doing recerts and renewals is very confusing and is not working the way it should. They don't seem to have a good grasp on the Affordable Housing needs. They are working to correct these, but it is a slow process.

Hi Karen, Thank you for sharing your thoughts. As you know, we have grown from a small startup with almost no resources. Oftentimes, rapid growth comes with growing pains like the ones you mentioned. Over the past 9 months, we have made substantial investments in our affordable edition. Expect to see those improvements rolled out over the next 3 months. We worked with one of the largest providers...

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I love that it is so easy to navigate. I will be paying bills and need a GL Code, so instead of pulling out the list you can just put like paint in the search bar and get the Code you need. Simple and efficient I like that our background screening and rent payment site is accessible within Resman. I love the little lizard guy. I like that you can stroll over something and get an explanation of it's function, that is wonderful.

I have no way to back up, so I have to pull the addresses back up while working in them. I do not like that you cannot just enter someones phone number without getting their birth date and social, it will not let you save the number without it and some people don't like providing that info when all you really need is an updated contact number. I have had issues when trying to take a roommate off the lease and creates an accounting nightmare that I have yet to be able to correct. When doing the move out reconciliations I have found that a simple mistake will create double charges.