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Zego Logo

Elevate the resident experience

Last updated: February 2025

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Zego - 2025 Pricing, Features, Reviews & Alternatives

What is Zego?

Take the friction out of your most critical resident touchpoints and automate the dreaded tasks that consume community managers. Zego offers resident experience management technology that creates a sense of community and inclusion, while also empowering on-site staff. From payments and utilities to communications and smart devices, we help you boost retention, productivity, and NOI. Our four product lines enhance resident experiences and driver greater staff efficiency across your communities.

Zego Pay: Save your staff time with 100% digital payments

Zego minimizes the amount of paper payments that come through the door by offering residents convenient and flexible payment alternatives. Residents can pay online, with a mobile app, or in-person at a retail location. No matter how they choose to pay, each transaction seamlessly integrates into your accounting software, saving your associates valuable time.

Learn More at gozego.com/platform/zego-pay/

Zego Mobile Doorman: Inspire your residents and staff to love their community with a customizable mobile app

Zego connects property managers and residents through a mobile-first engagement platform. Using an all-in-one community-branded app, Zego Mobile Doorman brings together property managers and residents to resolve the everyday challenges of apartment living.

Learn More at gozego.com/platform/zego-mobile-doorman/

Zego Smart: Jump ahead in a competitive market with state-of-the-art smart amenities

Zego connects residents with their homes and empowers community managers with a unified platform that simplifies property operations. With Zego’s comprehensive solution, you can effortlessly achieve the benefits of smart home technology at your communities. From installation to setup and ongoing management, we cover all the bases of smart apartment living.

Learn More at gozego.com/platform/zego-smart/

Zego Utility: Maximize your recoupment and drive conservation with utility cost recovery and payables

Zego removes the burden of utility management from your team. Maximize expense recovery and give your associates the freedom to do more with their day with Zego Utility. From invoice auditing to accounts payable and expense recovery, our end-to-end solution gives you better control over expenses and boosts productivity. Plus, the resident experience is improved with one comprehensive statement and the ability to pay all property charges in a single digital transaction.

Learn More gozego.com/platform/zego-utility/

***Want to learn more about Resident Experience Management? Zego is your definitive resource for insights and guidance on resident experience management for multifamily. Check out our latest research and recommendations in the industry's first State of Resident Experience Management report. In this free 78-page guide, you'll learn:

- What Resident Experience Management is and why it matters to your business

- How resident experience influences acquisition and retention at multifamily communities

- Key takeaways from our proprietary survey findings and how they impact resident turnover

- Recommendations to build a best-in-class resident experience in today’s competitive market

Visit gozego.com/publications-media/state-of-resident-experience-management/ to download a FREE copy today.

Benefits of using Zego

Zego is a property technology company that frees management companies and community associations to go above & beyond for residents. We're evolving with the residential landscape, aligning our resident experience management solutions with your most demanding challenges. As a Zego customer, you'll enjoy perks such as:
- A modern & intuitive user experience: Our mobile-first platform features simple & clean workflows so residents & staff can complete their tasks quickly and enjoy carefree daily living.
- Seamless integrations: With 18+ years of building & maintaining property management systems integrations, we provide seamless connections to the tools you already utilize. Our integrations save your associates valuable time & are free of manual workarounds.
- Enterprise-grade security: Zego’s technology & internal processes greatly minimize security risk. We adhere to strict compliance rules & best practices that are designed to protect and safeguard customer data.
- World class service & support: Get personalized support & strategic guidance that you won't find anywhere else. We offer 24x7x365 resident phone support along with Client Success Advocates who provide best practices & recommendations to ensure you are getting full value from the platform.


Zego’s mobile-first platform gives property owners, operators, & community associations the tools to tackle their operational challenges & grow their business. Regardless of your role or how your portfolio is made up, our resident experience management solutions increase property performance & leave residents delighted. From payments & utilities, to communications & smart devices, everything is seamlessly integrated into the systems you rely on.
- Property Managers: Zego automates many of the manual tasks that bog down on-site associates. Plus, our tools make it easier to communicate & engage with residents, ultimately improving their satisfaction with the community.
- Property Owners: Zego elevates portfolio NOI by minimizing operating expenses & offering high-tech amenities that boost rents.
- Property Developers: Zego works with property developers to differentiate their properties & achieve rent premiums by helping to select, install, connect, & support smart apartment devices.
- Homeowner Associations: Zego gives homeowner & community associations the broadest range of digital payment options, helping to streamline dues collections.


Zego Pay Features You'll Love:
? Intuitive resident mobile app
? Mobile CheckScan
? Rapid Account Linking
? CashPay
? Credit Reporting
? Rent Cycle Automation
? AutoPay & variable AutoPay
? Owner payments
? Flexible funding
** Learn more at: gozego.com/platform/zego-pay/


Zego Mobile Doorman Features You'll Love:
? Custom property branding & content tiles
? Maintenance requests
? Package notifications
? Amenity reservations
? Virtual bulletin board
? Move-in checklists
? Lease renewals
? Events & 1:1 virtual appointments
? Marketplace
? Authorized guests & entrants
? Surveys
? Pet Directory
** Learn more at: gozego.com/platform/zego-mobile-doorman/


Zego Smart Features You'll Love:
? One convenient, community-branded mobile app
? Enterprise-grade Smart Hub
? Wi-Fi and cellular capabilities
? Broad selection of smart devices
? Eliminate need to re-key after unit turnover
? Vendor lock codes simplify secure access
? Automate vacant & show unit management
? Flexible roll-out options
** Learn more at: gozego.com/platform/zego-smart/


Zego Utility Features You'll Love:
? End-to-end process removes utility burden from your staff
? Portfolio-wide benchmarking of expenses & recovery
? Recover water, sewer, trash, gas, recycling, & electric expenses
? Consumption-based billing increases conservation
? Vacant unit utility cost recovery
? One convergent, comprehensive resident statement
? Legal and regulatory guidance reduce risk
? Seamless integration with management software
** Learn more at: gozego.com/platform/zego-utility/

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Zego's key features

Most critical features, based on insights from Zego users:

Rent Tracking
Tenant Portal
Online Payments
Accounting
Property Database
Electronic Payments

All Zego features

Features rating:

Activity Dashboard
Alerts/Notifications
Service Request Management
Communication Management
Contact Management
Recurring/Subscription Billing
Customer Management
Data Security
Reporting & Statistics
Transaction History
Payment Processing
Billing & Invoicing
Third-Party Integrations
Owner Portal
Work Order Management
Financial Management
Credit Check
Data Import/Export
API
Lease Management
Preventive Maintenance
Reminders
Rent Collection
Commercial Property Management
Reservations Management
Residential Properties
Calendar Management
Task Management
Tenant Tracking
Asset Tracking
Utility Billing
Activity Tracking
Portfolio Management
Dashboard
Overdue Payments
Multi-Location
Mobile App
Metered Billing
Maintenance Management
Late Fee Calculation
Insurance Management
Inspection Management
For Residential
For Commercial Real Estate
Faculty/Staff Management
Document Management

Zego awards

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Zego integrations (15)

Integrations rated by users

We looked through 65 user reviews, to identify which products are mentioned as Zego integrations, and what is the users perception.

Integration rating: 5.0 (2)

Yardi operates as our primary PMS, with few exceptions all information must lead back to Voyager.

JL

Jered Lerum

Director of Business Development

Rent Manager logo
Rent Manager

Integration rating: 5.0 (3)

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Integration rating: 5.0 (1)

Zego support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

In Person
Live Online
Webinars
Documentation
Videos

Zego reviews

Overall rating

4.5

/5

65

Positive reviews

89

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.88/10
Rating distribution

5

4

3

2

1

45

13

4

2

1

Pros
“Great benefit to give a option for all of our resident to pay, we save so mush time by not having to process checks.”
“I love the fixed auto pay. I have my elderly tenants on it and they love it.”
“They have outstanding customer support and onboarding team.”
Cons
“I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year.”
“The occasional transaction that has an error is difficult to identify.”
“Zego has very minimal cons. If I could choose one thing that changed it would be Zego automatically removing charges when reversed, nsf.”

Zego FAQs

Q. Who are the typical users of Zego?

Zego has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Zego support?

Zego supports the following languages:
English


Q. Does Zego support mobile devices?

Zego supports the following devices:
Android, iPad, iPhone


Q. Does Zego offer an API?

No, Zego does not have an API available.


Q. What other apps does Zego integrate with?

Zego integrates with the following applications:
Renter Insight, Property Boulevard, Entrata, Vantaca, Rent Manager, RealPage, Condo Control, ResMan, Yardi Voyager, Tableau, ManageAmerica, Enumerate, MRI Property Management


Q. What level of support does Zego offer?

Zego offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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