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5 Field Service Management Mobile Apps Users Love
Check out five field service management apps that users rate the highest for managing field service operations.
Field service managers juggle complex tasks, including appointment setting, inventory management, and route optimization, and being on the go only adds to the challenges. A mobile field service management tool can help them address scheduling, visibility, and resource management complexities while ensuring timely communication between all parties.
However, it's important to evaluate the functionalities of each app to ensure it aligns with your business’s specific needs and requirements.To help you pick the right mobile field service management application, we looked at 2M+ unique user reviews to see what users had to say and highlighted the top five mobile field service management apps based on sentiment analysis of reviews, arranged in order of percentage of positive reviews. Read how we selected these at the bottom of the page.
The products listed can be grouped into different categories—pool service, business management, scheduling, and dedicated field service management tools. Common features across all these products include scheduling and work order management.
1. Skimmer
Skimmer is an online pool service platform with a mobile app that helps pool technicians adjust stops on their way to check the best route for themselves. The routes can be optimized for time and distance. In addition to this, professionals can store and manage customer information, including their gate codes, pet names, and service history at all times. They can also record the chemical usage for each pool service, along with other important data, including the chemical readings, notes, and photos directly within the app for each service visit.
Customer support: Phone, email, and knowledge base
Mobile app price: Available with the paid plan, starting at $49 per month
Billing cycle: Monthly
Who should consider Skimmer mobile app?
Pool service professionals looking for an app to optimize routes on the go can opt for Skimmer’s mobile app. The app allows service professionals to optimize their daily routes, and start or stop the route at any address they specify. Users can set their preferred starting location and factor stops into their route by setting a custom stop location. The app also offers offline access, allowing users to optimize routes even in low-network areas. This feature helps them reduce driving time and visit more service stops in a day.
Review excerpt from a user of Simmer’s mobile app:
“Absolutely amazing, best app in the pool industry and it is not even a competition. ', 'I truly have nothing bad to say about skimmer, there is nothing I don’t like about the app.”
2. Housecall Pro
Housecall Pro is a home services business management solution with a mobile app that facilitates scheduling, dispatching, and invoicing. The app features a drag-and-drop scheduling calendar that allows service managers to schedule jobs by checking the technician’s availability and selecting an available time slot online. Field service managers can preview job details from their calendars and check job payment status to confirm services. Housecall Pro also offers scheduling reminders to notify customers about scheduled jobs.
Customer support: Phone, chat, and email
Mobile app price: Available with the paid plan, starting at $49 per month
Billing cycle: Annual
Who should consider Housecall Pro mobile app?
Dispatch managers looking to quickly assign jobs to technicians even on the go can go for Housecall Pro’s mobile app. With a drag-and-drop calendar in place, the app offers a clear visualization of technician schedules and allows managers to assign jobs by dragging and dropping them onto their calendar slots. The feature allows for efficient resource allocation and improved communication via the in-app chat, ultimately leading to improved operational efficiency and customer satisfaction.
Review excerpt from a user of Housecall Pro’s mobile app:
"It has truly been a great experience with the app because it's legible and organized interface features.", 'I really enjoy not having to bounce around from one app to another in trying to keep work and work orders together.', "I haven't come across anything that I'd deem as a weak spot for the Housecall Pro App."
Read more about Housecall Pro.
Pro tip
Shortlist an app that offers different communication and collaboration options, such as real-time messaging, video calling, file sharing, shared workspaces, in-app discussions, and notifications. This can help field service managers share service updates, schedule changes, and urgent messages with technicians, dispatchers, and customers.
3. Jobber
Jobber is a field service management tool that helps professionals manage their field operations via a mobile app. Jobber’s mobile interface offers job forms that allow users to record service authorization dates, a breakdown of services, client approval, and more. It also offers checklists to train new field staff. Service professionals can also share these checklists with customers to confirm the work they have done. In addition to forms and checklists, Jobber’s mobile app offers push notifications to alert managers and their teams of schedule changes, new booking requests, and client messages.
Customer support: Phone, email, and help center
Mobile app price: Available with the paid plan, starting at $40 per month
Billing cycle: Annual
Who should consider Jobber mobile app?
Service managers looking for an app that facilitates data collection can find Jobber’s mobile app beneficial. The app, with forms and checklist features, allows technicians to capture important data points, including service location, customer details, and work order details, during each service and ensure no important steps are missed. Managers can also access these forms and checklists for review, analysis, and reporting purposes.
Review excerpt from a user of Jobber’s mobile app:
“One of the best app for the job for small business owners needing invoice and for record purposes Ease of use.”
4. Connecteam
Connecteam is a scheduling and time clock system that offers a GPS time tracking feature in its mobile app to monitor employees’ live location. Field service managers can leverage this to check their technician’s whereabouts in real-time on a map interface and assign sudden jobs on the go. While technicians can use the app to clock in and out through their mobile devices, service managers can utilize it to have a clear overview of technician utilization, manage availability, and build work schedules. Connecteam’s mobile app also allows technicians to sign digital reports and forms.
Customer support: Phone, knowledge base, and online form
Mobile app price: Available with free and paid plans, paid plans start at $29 per month
Billing cycle: Annual
Who should consider Connecteam mobile app?
Connecteam’s mobile app can be beneficial for field service managers looking for real-time location updates. The app leverages GPS and geofence technologies to track employees working time and location in real time. This provides service managers with a clear picture of where the technicians are and the routes they take. When technicians clock in and out of the app, their location is automatically recorded, which eliminates the need for manual timesheet entries and helps ensure accurate billing based on actual work hours spent at service locations.
Review excerpt from a user of Connecteam’s mobile app:
“like I said, this app has fulfilled all my expectations, no more spread sheets, no more work orders, no more job calendar and no more wasting time every morning explaining everyone where to go and what to do.', "the look and easy to use, the on-screen job calendar I love everything on this app, can't find something I don't like.”
Pro tip
Consider an app with an easy-to-navigate user interface that does not require in-depth training. Simultaneously, make sure that the app functions well on all mobile devices, including smartphones and tablets, and is adaptable to different screens.
5. Dynamics 365
Dynamics 365 is an integrated suite of business management tools with a field service mobile app that allows technicians to view and update work orders, customer assets, and accounts on the go. The mobile app offers a barcode scanning feature that simplifies data entry and lets users search the database for records that have a matching barcode field. Field service managers can also leverage the app to create custom technician service reports, summarizing the work done during a site visit and including details such as tasks completed and parts used during the service.
Customer support: Phone, chat, and online request form
Mobile app price: Available with the paid plan, starting at $50 per user, per month
Billing cycle: Monthly
Who should consider Dynamics 365 mobile app?
Field service professionals prioritizing quick searches in a mobile app can consider the Dynamics 365 app that comes with a barcode scanning feature. This feature can be used to locate specific parts, materials, or equipment used during service calls, work order information, and customer asset details within the search view . Overall, it simplifies data entry and lets technicians quickly search records while improving efficiency through reliable data capture.
Review excerpt from a user of Dynamics 365’s mobile app:
“Through user-friendly web and mobile applications, our management can seamlessly analyze sales prospects and resolve any issues effortlessly.', 'Access the mobile app to conveniently review the complete history of previous customer interactions before setting out for any visits.”
Features of interest*
Here are some common features that you can expect in mobile solutions for field service management.
| Feature | Description |
|---|---|
| Scheduling | Assign jobs to technicians based on their availability, skillset, location, and other relevant criteria. Several mobile apps also offer scheduling templates for common service types, helping dispatchers quickly create work schedules and assign jobs. This feature allows for the planning and coordination of service appointments. |
| Work order management | Generate work orders detailing the tasks to be performed, necessary materials, and required technician skills. The feature allows for assigning work orders to appropriate field personnel while providing real-time updates on job status and progress. |
| Contact database | Consolidate and organize all customer and contact information in a centralized system. The feature enables technicians and field service professionals to store detailed customer profiles, including their contact details, service history, communication preferences, and relevant notes via the mobile app. |
| Alerts and notifications | Receive timely updates and reminders for appointment confirmations, upcoming service schedules, job status changes, and urgent issues that require immediate attention. The feature ensures that all relevant parties, including field technicians, managers, and customers are kept informed at all times. |
| Billing and invoicing | Create and send customizable invoices to customers post service completion. The feature often integrates with the app’s scheduling and work order management functions, automatically populating invoices with service details, labor costs, and materials used. Additionally, it facilitates online payment processing and tracking of payment status. |
What are the benefits of a mobile field service management app over a desktop version?
Mobile apps have become increasingly popular because they offer several advantages over the desktop version. Here is why you should consider a mobile app for field service management.
| Benefit | Description |
|---|---|
| Real-time access | Unlike the desktop version, mobile field service management apps allow technicians and field service managers to access work orders, customer information, and job details in real time, regardless of their location. |
| Improved communication | Mobile field service apps facilitate instant communication between service managers and technicians via in-app chat, video calls, and push notifications. This feature is especially beneficial for on-site clarifications, troubleshooting assistance, or urgent updates. |
| Offline functionality | Unlike desktop software, mobile field service management apps allow technicians to work even in areas with limited internet access. Data can be synced when the connection is reestablished. Professionals can leverage this feature to access/update work orders, add notes, capture photos, and even collect customer signatures using their devices when offline. |
Frequently asked questions when selecting mobile field service management apps
Here are some common questions you can ask your vendors while looking for the best app for field service management.
Is the app customizable to fit business needs?
A customizable field service management mobile app allows field service managers to tailor the app to the specific requirements of the business. Beyond basic settings, the app can be used to customize workflows, processes, forms, reports, safety checklists, dashboards, user permissions, and more. Understanding these can help field service managers support their existing processes and increase operational efficiency.
Is the app scalable to meet growing business demands?
The best field service management mobile app should be able to accommodate increased service offerings, technician workforce, and customer base. Moreover, it should help professionals customize workflows for those services without compromising speed or functionality. Selecting a scalable mobile app can help businesses accommodate expansion, handle increased workloads, and manage field service operations effectively.
What are the security features offered by the app to safeguard project data?
Other than basic data encryption and multi-factor authentication, a mobile field service app often leverages device-specific measures, such as biometric recognition (fingerprint scanning, facial recognition, voice recognition), PIN lock codes, and consistent app updates for additional security. Understanding the app’s security features can help field service managers assess the risk of data breaches that could compromise service details or sensitive client information.
Methodology
To be considered for this list, products had to:
Have at least 20 unique product reviews published within the past two years that mention mobile-specific capabilities (based on text analysis), with an average rating of 4.0 or higher as of May 28, 2024.
Meet our definition for field service management software: “Field service management software enables organizations to manage resources and communicate with field employees. Field service management systems enhance productivity by allowing constant contact between the dispatch office and offsite personnel. They improve the customer experience by giving field personnel access to service histories, mapping services, scheduling tools, and to the organization's knowledge base resources.”
Have the highest percentage of positive sentiment (versus neutral or negative sentiment). We calculated the sentiment score by identifying the positive and negative user sentiment specifically around mobile app usage.
*Mobile features of interest were identified from vendor websites. Our research team selected the features considering what we know users expect or find important in a mobile experience.
Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score.
Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by GetApp or its affiliates. Excerpts are not edited for clarity or grammar.
We select and rank products based on an objective methodology developed by our research team. While some vendors may pay us when they receive web traffic or leads, this has no influence on our methodology.
