If you manage or own a vacation rental property, you’ve probably struggled with overbooking or double-booking. You might also have issues with a clunky payment system that doesn’t integrate with your reservation system, leading to confusion and frustration for you and your guests.
If you’ve ever received a negative review from a guest due to a simple mistake such as payment issues or a failure in your booking engine, then it might be time to start looking for reservations software. After all, good reviews and happy customers are the lifeblood of the hospitality industry.
Reservations software manages hospitality industry reservations for both web-based and onsite transactions. These applications offer customizable features designed to suit a wide variety of hospitality clients from hotels, motels, condos, and hostels to travel agents and tour operators.
Reservations software can speed up information processing and increase the efficient use of available space. These solutions also typically provide integrated tools for business features from accounting and revenue reporting to maintenance and housekeeping management.
If you’re ready to choose a reservation software platform, you’ve come to the right place. We’ve built this list of the five best reservation software systems on GetApp for people just like you. Products that made the cut are listed in alphabetical order below; you can read our full methodology about how and why we picked these products at the bottom of the page.
Overall user rating from hotel industry: 4.97 (32 reviews)
Notable features: Damage protection insurance, color-coded booking status, configurable reporting
Bookerville is a cloud-based system that gives property owners and managers a booking and property management system to manage anywhere from 10 to thousands of units.
Bookerville enables managers to accept online bookings or requests. It integrates with listing sites such as AirBnB, Expedia, HomeAway/VRBO, and Booking.com, so users can manage everything from one dashboard. Bookerville also integrates with merchant accounts to save hospitality owners money.
Here’s what reviewers on GetApp have to say about Bookerville:
Visit the Bookerville reviews page to read more in-depth opinions, including pros and cons.
Overall user rating from hotel industry: 4.92 (36 reviews)
Notable features: Marketing automation, housekeeping management, built-in customer relationship management (CRM)
HotelKey is a property and hotel management software solution that helps small to large businesses in the hospitality industry manage room bookings, payment processing, maintenance tasks, events, and inventory on a centralized platform. The front desk functionality allows staff members to track room availability, scan customer IDs, handle check-ins, and capture guests’ digital signatures.
HotelKey's central reservation software lets employees manage bookings and track room inventory across several external online travel agencies (OTAs). The point of sale (POS) module allows organizations to streamline retail and order management with operations of restaurants, shops, and pantries.
HotelKey integrates with several third-party payment gateways, accounting platforms, and any booking engine. Managers can use the analytics dashboard to generate reports to gain insights into inventory, occupancy rates, housekeeping operations, maintenance requirements, generated revenue, and key performance indicators (KPIs).
Here’s what reviewers on GetApp have to say about HotelKey:
Visit the HotelKey reviews page to read more in-depth opinions, including pros and cons.
Overall user rating from hotel industry: 4.84 (38 reviews)
Notable features: WordPress integration, customizable email templates, listing site integration
Lodgix is a hotel software system that offers online booking, communication automation, payment processing, multiple listing site integrations, email marketing, and accidental damage protection.
Lodgix enables users to book stays and make inquiries online, through their computer or mobile phone, using responsive availability calendars, leading to a smoother guest experience.
Lodgix allows users to set up communication workflows for guests, employees, property owners, and staff to send automated and scheduled emails and texts, before, during, and after a guest’s stay so that no payments are missed. Communications can be triggered by arrival or departure date, day of the month, invoice status, or receipt of payments.
Lodgix offers a WordPress plugin, which allows a user to build a hotel website while also retaining control over all of their content and search engine rankings even if they choose to stop using Lodgix.
Here’s what reviewers on GetApp have to say about Lodgix:
Visit the Lodgix reviews page to read more in-depth opinions, including pros and cons.
Overall user rating from hotel industry: 4.97 (36 reviews)
Notable features: Rate management, revenue reporting, loyalty program
ReservationKey is a reservation, booking engine, and hotel management solution for vacation rental businesses, bed and breakfasts, hotels, and other rental property businesses. The cloud-based platform offers tools for managing bookings, calendars, availability, payments, and channels from one central platform.
The online reservation software allows users to manage their bookings, track the availability of a hotel room on any given date, process payments via credit card, and integrate with third-party channels such as Airbnb, Booking,com, Expedia, HomeAway, and more to facilitate and synchronize bookings.
Businesses can use ReservationKey to create a custom, mobile-friendly booking engine in order to facilitate self-service bookings by customers. The booking engine can be adapted to fit business needs by editing the theme and number of pages on the site.
Here’s what reviewers on GetApp have to say about ReservationKey:
Visit the ReservationKey reviews page to read more in-depth opinions, including pros and cons.
Overall user rating from hotel industry: 4.96 (95 reviews)
Notable features: Event management, group reservations, built-in accounting
ThinkReservations is a cloud-based property and hotel management software designed to help businesses in the hospitality industry handle direct online booking, automatically adjust rates in real-time according to occupancy, and synchronize data with various online travel agencies and channels such as TripAdvisor, Expedia, Booking.com, and more.
Hotel owners can use the application’s custom online booking software engine to manage reservations and generate upselling opportunities by offering curated items, packages, or services to clients.
With the calendar tool, users can view all reservations, sort them using colored indicators, and prepare quotes for guests. Software users can even set up user accounts for employees with name, email address, and contact information and grant permissions accordingly.
Here’s what reviewers on GetApp have to say about ThinkReservations:
Visit the ThinkReservations reviews page to read more in-depth opinions, including pros and cons.
We shared some of the best hotel reservation software tools for people working in the hotel industry here, but every team has different needs.
If these tools don’t have the features you’re looking for, check out our Category Leaders report for reservation software where you can look at other top-rated platforms based on user reviews. On the Category Leaders page, you can also quickly compare products based on factors such as ease of use, functionality, and value for money.
The five products with the highest ratings from hotel industry reviewers are featured in this article.
To be considered for this article, products must:
Meet the market definition for reservations software: Reservations software manages hospitality industry reservations including web-based and onsite solutions. These applications offer a variety of customizable features designed to suit a wide variety of hospitality clients from hotels, motels, condos and hostels to travel agents and tour operators. Organizations use reservations software to speed the processing of information and increase the efficient use of available space. These solutions also typically provide integrated tools for a wide variety of business features from accounting and revenue reporting to maintenance and housekeeping management.
Offer the following core features: Online booking and payment processing.
Have at least 20 reviews from hotel industry reviewers in the past two years.
Only reviews from users in the hotel industry were evaluated to select the products featured in this article.