NAPA TRACS - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate NAPA TRACS' billing and invoicing capabilities for their integration with 360 Payments and ease of sending invoices. They report that the system is essential for completing transactions and tracking payment history. However, users indicate a need for more customizable options, such as setting payment terms by customer and improving the handling of partial payments. They also mention that the system can be slow and cumbersome, with too many steps and columns in certain screens, making navigation challenging. Of the 47 NAPA TRACS users who gave detailed accounts of their use of Billing & Invoicing, 96% rated this feature as important or highly important.

Users find NAPA TRACS' service history aspect valuable for quickly accessing historical repair data, which is important for handling warranties and recommended services. They appreciate the ability to look up past work by name, vehicle, or invoice number, and the efficiency it brings to customer service. However, some reviewers suggest improvements, such as consolidating history into a single view and adding scan-to-attach capabilities for better record-keeping. Of the 43 NAPA TRACS users who gave detailed accounts of their use of Service History, 93% rated this feature as important or highly important.

Reviewers highlight the importance of NAPA TRACS' VIN lookup capability for accurately identifying vehicles and ordering the correct parts. They appreciate the time-saving aspect and the integration with other systems like Mitchell and ProDemand. However, users report occasional issues with VIN decoding, especially for newer or heavy-duty vehicles, and suggest improvements in the accuracy and completeness of the lookup function. Of the 43 NAPA TRACS users who gave detailed accounts of their use of VIN Lookup, 91% rated this feature as important or highly important.

See related user reviews

“Saves us from possible errors when entering manually because you know immediately if the VIN is valid or not. And filling out the Mitchell information is a timesaver. We just wish Heavy Duty trucks were able to be looked up this way. The plate lookup function is even better. Sometimes, though, it takes a few months after registration for it to show up in the system. ”

Lori M.

Office Manager

“Very important to me for looking up parts and going from tracs to the prodemand link - prolink link , and tech parts link, saves so much time. Does not work for brand new vehicles, other than that I love it. ”

AS

Amy S.

Manager

Users report that NAPA TRACS' work order management is essential for tracking work scheduled and performed, ensuring smooth shop operations. They appreciate the ease of creating and organizing work orders, as well as the ability to see the status of vehicles and payments. However, some reviewers mention the need for more customization options, such as adding tabs for different statuses and improving the process of finding lost tickets. Of the 28 NAPA TRACS users who gave detailed accounts of their use of Work Order Management, 86% rated this feature as important or highly important.

Reviewers indicate that NAPA TRACS' labor rates feature is helpful for setting different rates for various types of work and customers. They appreciate the ability to control labor times and rates, which aids in profitability. However, users mention that navigating and customizing labor rates can be challenging, and they sometimes encounter issues with the accuracy of labor guides and the reflection of proper book times. Of the 28 NAPA TRACS users who gave detailed accounts of their use of Labor Rates, 79% rated this feature as important or highly important.

Users appreciate NAPA TRACS' quotes and estimates aspect for its ability to save and update estimates, making it easier to discuss costs with customers. They find the quick quote capability and the integration with Mitchell estimating guide useful. However, some reviewers note that creating estimates can be time-consuming and suggest improvements in the ability to email multiple estimates and include full vehicle inspection reports within the system. Of the 32 NAPA TRACS users who gave detailed accounts of their use of Quotes/Estimates, 78% rated this feature as important or highly important.