I purchased this POS machine and software in order to streamline our monthly sales and inventory. For the most part, it has met those needs satisfactorily. I like that I can look up sales info for specific days and track inventory during both the busy season and the shoulder season. Being able to spot trends is paramount to achieving success in any business, and that's one of the main reasons I wanted to use this software. Tracking expenses and profit/loss is also something I'm looking forward to doing with ease once I figure it out.
Also, having an machine that links up to our online store and keeps inventory current is a major plus.
Oooh, this is gonna be a long list.
It is not exactly user friendly or intuitive. Entering inventory is a pain in the neck. You must go through two separate screens in order to complete all the information on each item! I would much rather have a long list of things to complete on one screen than have to close out Style Matrix, go into Inventory Maintenance, find the item, fill in the missing details (part number, description for the price tags, web description, etc.) then print out the price tags (which is on yet another screen!)
Also, there have been updates to the software that make some interesting changes, including having items go missing from the database and when I'm trying to ring up a customer and the machine insists that the item is NOT in inventory and would I like to add it now (even though I JUST scanned a barcode printed out by my machine) is super frustrating. Sometimes I just need to scan it for a third time before it recognizes the code and the purchase can continue.
Also, the TS lookup is a hassle, as there is no way to tell if you're choosing the correct color or size in a style matrix situation.
Also, when you get your online store together, the categories and departments are the opposite of what they are in the POS, which is horribly confusing, and you cannot easily change categories or departments. Don't even think about deleting one of them, because that is one button click from disaster. It gets ugly.
Response from POS Nation
We appreciate the feedback, Karen!