POS Nation for Retail Reviews

CAP Retail is easy to use. We use it on a daily basis in our shop.

The software is easy to setup and install and once sync your inventory, you are ready to use it. It is fast and easy to reconcile daily sales, monthly sales and year end inventory.

Sonya, We are happy to hear that the software was easy to setup and install! Reviews like this really make our company proud. Thank you so much for your kind words, and for being a valued POS Nation customer!

Once the system is set up it is easy to use and the reporting features are very useful.

The limited ability and cost to communicate with accounting software like Quickbooks online.

Heather, Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.

The card processing is reliable and the fees for cards are favorable. The technical support is friendly, although not always fast.

The software feels ancient. Not only slow, but with regular errors and crashes. We often find ourselves frustrated at some of the poor design choices and bugs that make daily operations (such as purchasing, changes to inventory, and pulling analytical reports) either useless or hour long ordeals. The lack of focus on quality of life features and efficiency of use was apparent within just a few hours of installation and use. All of this would be at least somewhat tolerable if the software was cheap or if the company quickly resolved bugs and implemented improvements, but that’s not the case.

I like that it is very organized, and easy to make reports, if no one else is logging in from another location . I know yor employee was right letting me know all has access to my store. I have had numerous problems,but i think its because our company has several locations in which all have access to my location which has been very disturbing. I appreciate all that you guys have done for me and I am hoping my boss gets employee numbers to keep this from happening again.. Thank you so much for helping me today.. Best, Jane Brady

I like it all Basically.. I think its awesome..

Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.

Inventory reporting is the most helpful enabling our staff to track the least sold to most sold items to stay on top of what our daily customers are wanting.

Some configuration settings may need to be selected repeatedly in order to save or be enabled but this is not always the case as a minor annoyance.

Mark, Thank you for your feedback regarding our technical support and our inventory reporting. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.

Price Point of features/cost benefit. Seems to be a very good point of sale. [SENSITIVE CONTENT HIDDEN] in Tech support is outstanding. He really helped us out with very pin pointed customized features that the customer uses and likes.

Nothing so much to dislike. It has a lot of the features in a canned product that we can use on a daily basis to run the operation

Bill, We are glad to hear that you enjoyed your experience with a member on our support staff, and that he represented POS Nation well. We are also happy to hear that you enjoy all the features and functionalities of the POS System. We look forward to working with you again soon!

This software is great at inventory tracking. I use the Advanced Reporting also that allows me to customize various reports that are not offered as a standard report.

I wish is had a way to export several fields all onto one report into an excel file. The only export offered is from their list of standard reports. So I have to download 2 or more reports into excel and then merge the data together to get the needed information.

The software is incredibly easy to use. Our Customer Success Manager helped us with onboarding and training, and we were up and running in a matter of days. The software helps us track inventory and issue purchase orders to our vendors. Overall, it's helped us tremendously with running our business.

Nothing really. If I had to say anything, some of the buttons are a little small.

Jane, Thank you for your feedback regarding our software and someone within our Customer Success team. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business and thank you for taking the time to write us a review!

Very easy to use and train on. Well thought out and designed.

Having the ability to save credit cards encrypted on file was a nice feature in the other POS system we had

Brian, Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.

Very easy to use. I most enjoy the ability to set up hot keys for the items that we sell the most.

Would like to see a functionality to be able to take credit card payments over the phone for credit card purchases.

Kendall, We are so happy to hear that you are enjoying your POS system so far. Thank you for taking time out of your day to share your feedback with us. Please reach out to our technical support team at 704-405-5089 to discuss option for taking credit card payments via phone. Please let us know if you need anything in the future!

Ease of ability to upload previous POS data into it. Ease of daily use.

What i would consider to be simple items to fix often cannot be fixed. Time Clock is not supported for QuickBooks upload.

Kevin, Thank you for taking the time out of your day to write us a review! We are glad to hear that you have enjoyed your experience with our team, and that we have represented POS Nation well. We look forward to working with you again soon!

Have been using the CAP POS system in our employees' store for 20 years +. Easy system for cashiers and administrator to learn and use. On the very few occasions that we've had issues, tech support was very responsive and fixed the problem on the first contact. No need for call backs.

Wish there was some way we could link it to our website so it could automatically track inventory on our online store and show items as sold out. Right now , we run reports daily and adjust manually. But Reports module is very easy to use and provides many different real-time reports with variables depending on info you are looking for.

Carol, Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer for over 20 years! We are so happy to hear that our technical support team has been very responsive to fix any problem that you have had throughout the years. Again, thank you for your feedback and kind words.

It's pretty easy to set up and then train our customers to use it. CAP tailored the product to accommodate our PA beer distributors by creating an integrated PA PLCB Beverage report. CAP support has been very helpful. CAP has most of the features that 99% of our customers actually use/need. The price point is good.

There are not any substantial cons with CAP that we have encountered.

Bob, We are happy to hear that our POS System is easy to set up and train your customers on how to use it! We are also happy to hear that the integrated PA PLCB Beverage report has been very accommodating and crucial for your business. Thank you for taking the time to give us a review that makes us proud! We are glad to have you as a customer.

User Friendly!! Inventory management is super easy!! Tech support available 24*7!!

PAX machine disconnects too often!! only issue we have with this POS

Cap software easy to manage and operate.

Support during weekdays and during weekend ( Saturday) has lots of challenges. It’s hard to reach the support time.

Hello Payal, Thank you so much for taking the time to provide your honest review! We are very happy to hear that you like the CAP software! We also appreciate your honest feedback on our technical support, which we will use to continue improving our processes. If you have any questions for us, please feel free to email us at customercare@posnation.com.

They have multiple of options available including equipment to software to match your business needs. Very compatible with current equipment so it wasn’t hard to switch over.

At times the system will get slow, will call support however they require a level 2 support to assist. They are available during the weekday however not weekend. In addition, you will have to call to get your system updated and only if there is problems.

Easy user friendly Compared to other POS systems I’ve used this one is right on point

Can’t think of anything. No complaints on anything.

Genevieve, We are so happy to hear that you are enjoying your POS system. Thank you for taking time out of your day to share your feedback with us. Please let us know if you need anything in the future!

simple to use, user friendly and easy to train new employees

I can't put large pictures on the boxes, Wish it would have a full pictures and text on top of the picture. Online report printing is not available. I can't print daily sales report from my home office.

I love this software!!! The best pos system I've ever used. It's so easy to process orders and manage sales.

I did not have any issues using this product. It was perfect for my business

Easy to use software, durable design, only had 2 issues with it in the first full year of use, both were resolved by restarting the system which only took 5 minutes.

I wish the screen would include an Anti-glare feature as it is used in our Garden center and is always exposed to sun.

We're glad you're enjoying your system, Jay! Thanks for the review.

ease of use...comprehensive...detailed...

everything is perfect no negative issues very happy

Scott, Thank you for your kind words, and for taking the time to share your feedback of our company! We greatly appreciate you and your business.

This software is easy to use and has all the functions needed to properly operate and manage inventory/ sales.

Customer Database could use upgrading making it easier to look up customers and input information.

I love the technical support. I always get the help I need. Very professional and friendly. I’ve never felt like I couldn’t accomplish the tasks after support I’ve been given.

Some issues on reporting but we are working through.

Anita, POS Nation is lucky to have such great customers, like yourself. We cannot thank you enough for sharing your positive experience with our company and specifically our technical support team.

Only software that met the needs of my customer allowing for retail and restaurant sales. Customer owns the software which is what my customer wanted. Import of inventory was fairly easy and Customer Support was able to import customer basic data. Staff was able to learn quickly.

Customer history could not be imported. Reports could use improvement. Customer reports are available but difficult to learn. My customer has to rely on me to create them, the Advanced reporting is not user friendly. Formatting on the "built" in reports are not customizable unless exported to cvs, excel, etc. and even then, require some technical expertise.

Thank you for the review, Janice!

Everything (really!) I can't think of anything that is not in their software.

I believe you have to use their PC hardware.