RetailEdge Reviews - Pros & Cons, Ratings & more

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RetailEdge is a point of sale solution that helps retail businesses manage inventory and sales orders. Key features of the platform include barcode scanning, item listing, customer history tracking, credit card processing, price management, invoicing, secure data storage, and gift card distribution.

RetailEdge

Web-based

Windows

Treasurer

They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having.

Co Owner

The customer service is great, the features keep improving and the sales process is great. Gift cards, set up, customer records- all awesome.

General Manager

However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen.

Owner

Ease of use and the ability to teach a new cashier quickly. Compound report excellent so we can quickly see our on hand, sales over a certain period, what's on order and what we need to order.

President

For performance and cost effectiveness, you cannot beat it. It has so many useful functions, it was worth originally searching for this type of product.

Good sales and monthly reports. Great customer service-they are always willing to help.

Our budget was small, but the system affordable and delivered on our needs. We like that we can talk to someone and our Gold Support Plan allows us access to technicians when we need it.

Assistant Direcor

The best benefit we have realized is the tracking of inventory.

Social Media Manager

Not being able to adjust the spacing on a label is a pain especially when the label is cut off.

owner

We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms.

Purchaser

Maybe a little difficult to start out with something new if there are no videos to show exactly how to do things. Sometimes just learning from a text is hard.

Beauty Supply Distributor

I love how easy it is to navigate, and customize different reports.

Managing Director

This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience.

Managing partner 

I love the various aspects that the product covers. The wide range of features and flexibility.

I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.

Office Manager

User friendly on the front end and staff tends to learn quickly. The deeper you get into the system and use the features available the more you see it offers.

Manager

Customer Tracking, Inventory Management, Report Generation and Shopify (E-Commerce) Integration are all super important in our daily use of RetailEdge.

Retailedge is excellant for retail sales, inventory, and very easy to use.

Microsoft Excel

Good software for retail sales

Hi there,
Thank you for the review! We do understand RetailEdge has a bit of a learning curve. Like most softwares, it takes some time to get used to a new work flow. That is why we give all new customers one hour of free training to use to their areas of interest in the program. We thank you for your feedback and look forward to continuing to serve your business' needs.

Being able to keep our data on site is reassuring for us.  Making daily backups and taking the information off site in case of fire has increased our security level.  

Local POS service that rocks!!!!!!

Hi Cindy,
Thanks for the kind review!! I will submit your suggestion about auto-assigning stock numbers into development. 

Some wonderful features but when we had inconsistencies and inaccuracies, the team could not resolve

Overall, BEST purchase I have made in the last 2 years.  I sleep better at night knowing my POS is working, updated and backed up!

Old Dog, New Tricks

Perfect for businesses big or small

Newbie to the POS world

Anthony Retail Edge - ATLM Assistance 

Matthew,
Thank you for the review! We love hearing about positive experiences with our Technical Support staff. We will absolutely pass along the kind words to Anthony. 

Service Call

Hi Matt,
It sounds like your staff would benefit from our training services. Feel free to reach out to the support team and we can schedule a training session to help alleviate some pain points for your staff. 

Always top tier service and support 

Retail Edge review

I can perform all of my inventory management processes and sales from anywhere.  Even when I travel to Trade shows across the country, I am never impacted by internet issues.  

Reliable, full featured and affordable POS

Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!

Great system especially if you're internet is not stable

Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla

alpine pro ski services 

I had the opportunity to work with Retail Edge, and I am thoroughly impressed with their services. The team at Retail Edge was highly professional, knowledgeable, and efficient throughout the entire process.Retail Edge's POS system is highly functional, intuitive, and user-friendly. It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.Retail Edge's customer service is unparalleled. Their team was readily available to answer any questions and provided excellent training to ensure we were entirely comfortable with the system.In conclusion, I strongly recommend Retail Edge to any business seeking a reliable and efficient POS system. Their advanced technology and exceptional customer service make them stand out from the competition.

Smoke Shop/ Head Shop 

Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease of reporting was surprising easy

Easy to use and learn and very Affordable

Retail Edge Works

summary

It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen!
I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week.
I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down!

This software constantly grows with our business and there are features we still haven't used yet.

Inventory control and customer tracking, custom reports and more!

Excellent POS software with great inventory control and customer tracking

I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable.  

RetailEdge is awesome

Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again!

Superb!  Only wish I would have found them sooner.  :) 

Retail Edge was a life saver!

Disastrous initial training session - I had done my due diligence in selecting this software and got the "out of the box" training not at all customized to my existing knowledge, specific questions, or rapid turnover of perishable products.

I was advised to not select Gold Level customer support when calling for tech support, even though I pay for it monthly.

The software is solid and predictable, have had no issues with it working as designed. Tech support is friendly and helpful.

Grocery Store POS

Hi Vicki, thanks so much for the feedback! We are very sorry to hear your initial training session was anything less than ideal. There might be some confusion with regards to our phone-based technical support, so someone will be contacting you shortly to clear that up and to address your other issues as well. We'd love to hear your suggestions on how to better the program. Thanks again! -Kayla

Long time customer

Saves money, makes money, saves time analyzing and ordering products.

Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS  used before.

[SENSITIVE CONTENT] in technical support has been instrumental in our loyalty to Retail Edge. Ray returns calls promptly and has been able to not only answer our questions but facilitate our crossover to our new system in a friendly, efficient manner while adding to our knowledge of Retail Edge. This allows us to operate in a more efficient and profitable manner.

Technical support

Hello Tom,
We pride ourselves on knowledgeable, friendly, and prompt technical support you can trust. So we love hearing about the good work being done in Support and we will certainly pass along the kind words to Ray. Thanks so much!



RetailEdge Reviews (2025)

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