RetailEdge Reviews

The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where...

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Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.

This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.

It does not integrated with my website database, Magento.

Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season!

none that I can think of thanks so much

Matthew, Thank you for the review! We love hearing about positive experiences with our Technical Support staff. We will absolutely pass along the kind words to Anthony.

I like the ease of using for POS, adding and checking inventory. Sales are easy to make with all information available to use once one learns to use it effectivelyThe update of the system was practically seamless

We just updated our software. The only way to regulate the size of the information on sales screen and inventory is through the windows application. This seems to be a major problem as the font is as big as it can be, but a fraction of the font from previous version. It is not clear and crisp of easy to read whether doing sales or inventory research. When I need to go into other programs on the computer they are so large the print and font takes up half a page. Not helpful when doing business. I often struggle to create reports the way I would like quickly because that in not what we do normally.

Hi Dian, Thank you for your review! There is a setting for Grid Font Size that can be adjusted in Tools > Settings > Workstations > Modify > Misc to increase the size of text within managers such as Inventory or Customer. But you did update to Windows 11 back in November, which now uses a higher resolution. We recommend you try playing with a lower resolution setting or lower scaling setting in Windows itself. Hope that helps!

We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.

I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?

Hi Curtis, We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review!

We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years.

Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second.

There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways. Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches"...

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They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.

All works well with the support assistance.

My staff does not know how to use the available capacity of the product.

Hi Matt, It sounds like your staff would benefit from our training services. Feel free to reach out to the support team and we can schedule a training session to help alleviate some pain points for your staff.

All of the retail day to day operations functions and the tech support is always outstanding! Been using since 2004.

printing the lables requires so many steps

I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate....

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Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party...

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I loved the price. But I did a lot of research before I bought. It took me months to decide. I loved that I could use my own hardware. It really does it all. The price compared to other companies is 50-70% lower with more features and no annual fees if you don't want the latest version. Room for expansion is awesome. Adding another terminal does not cost an arm and a leg with other products. To have a non-web based POS software that does it all for this price is amazing.

When you first buy it you don't get full use of the software until you talk to a rep. It would be nice just to have a license key.

I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations.

I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.

Hi Tara, thanks so much for the kind words! In regards to the Mac issue, RetailEdge can work on a Mac using a 3rd party virtualization software like Parallels or Fusion. This is a little more involved and works well for some customers. Feel free to give us a call if you would like to learn more! -Kayla

Ease of use. Common sense. Intuitive. Clean. Tons of help available when I need it. Interest in improvements and ideas. Adaptable. Works without a lot of fussing. Very affordable!

Reports don't always give me what I want. Big changes have to be done in excel and imported which I'm not comfortable doing. I'd like real time inventory update with online store. Sometimes island runs slow. There has to be a way to weed my email list so I can update regularly on mailchimp. I'd like loyalty dollars to post on their own.

Ease of use of the basic register and inventory functions so that you can use it immediately upon set up, but then you can learn more as you go. I love the reliable and friendly tech services. I also like being able to order supplies and get them so quickly. I love the Sales Manager function with which I can look at what has sold on the day, click on the item which brings me the to inventory screen to see the current inventory after the sale. For a many faceted, one person operation, it makes reordering a snap and saves me much time. I like the ability to have wish lists for customers!

There are so many report variations available, that it would be nice to have some standard reports where the user doesn't have to choose options except for the date range.

There a few things that we like most about the software: 1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help. 2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after. 3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy.

I described a couple issues that we've had to the Tech Support group. 1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class.

This software is amazing. My small business couldn't afford some of the higher priced POS systems that are out there. After using the demo version of Retail Edge, I was sold! It does everything I need it to and more...excellent reporting, inventory tracking, functionality...and the customer service is amazing!! I don't have to use tech support often, but the few times I have, they have been quick...

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No cons were added to this review

I like how this program keeps up with all aspects of inventory, sales and customers. Basically, I can do any type of analysis that big box retailers do using this software.

I least like the support for this program. I consider myself an expert user at this point, and I find it frustrating that I am charged regardless of the outcomes of my support calls. I've had many issues that the support staff couldn't fix that I've figured out, but I was still charged when they logged into my computer without fixing anything. There was also a blame game played saying that it was the other piece of software that wasn't working while I need multiple companies' software to work in unison.

It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.

I can't think of any cons, because it does everything we need it to.

I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts.

When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all!

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No cons were added to this review

Hello Tom, We pride ourselves on knowledgeable, friendly, and prompt technical support you can trust. So we love hearing about the good work being done in Support and we will certainly pass along the kind words to Ray. Thanks so much!

No monthly fees. Powerful yet simple.

Didn't work with the shopping cart on Weebly. Not able to have Loyalty dollars instantly apply.

The price point was unbelievable. Best value on the market, no doubt. Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated. Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.

All complaints are minor, and relatively insignificant. Inventory Manager & Recieving seems like redundant functions and can cause some confusion. Search functions in Recieving has limited function. Search functions always revers to default search category rather that keeping last search preferences. I still haven't figured out how to label display discounts the way I want to.