DaySmart Salon Reviews

Easy to use and also to teach others. I have been using it for many years,

I don't have any problem using it, like it very much.

It’s easy to set up and helps keep track of all the important information you need for running a business.

Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.

+The scheduling feature is on point. All of the options you need. The appointments drag easily. +Lots of reports to choose from

-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris -Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous. -It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer -If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry -The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online -It's more expensive than other alternatives that compare

We are sorry to hear that you're unhappy with your purchase. A few clarifications on your "Cons": Windows is one platform on which we offer this service. Thousands use our cloud platform which allows for native Mac access. We have two card processors integrated with our systems and neither of them are required, nor are either of them "ridiculously expensive". Your main point seems to be data export,...

Read more

Is been very good use to make easy mine work

There isn't nothing bad about it. All about thw program I love

Very user friendly, we are overall happy

There are a few things that other systems have that they do not. EX: Individual sheets for each client instead of one sheet for entire day. Also when you put in a standing appointment for the year it will not give you an error message if it overlaps with another appointment

Customer service and having a software that has been around a while.

This software is very very very dated. Stylist are now require deposits charged before booking a appointment, require you to pay for the entire appointment in some cases and charging for no shows instantly. I have complained and complained yet they continue to add features that they can make money off of instead of catering to our request. It’s my third time returning and was told it was better and found out that wasn’t true. I am very unhappy with salon iris and as soon as I can find something that caters to the new age way of handling my salon then I’m leaving. I have spoke to [SENSITIVE CONTENT] several time month after month and it’s hopeless. Shame

The ease of making reservations and text messaging has become more versatile. .............................

There are reports that are false and give me misinformation that I desperately need. for instance the rebook report counts the services not the tickets. We have stylists who’s changes are based on their level. We have to go in to each service and change their service charges.

The app. Ease of pulling reports. Need more portable pos solutions like a small tablet that can be handed to the client to pay.

I have asked for this before and I’m not sure why this hasn’t been fixed. We use tier commission for our stylists, but the calculation in DaySmart is wrong — so I can’t use it. Wish it integrates better with QuickBooks.

It’s very simple for clients to book their appointments on their own

I have not found anything I didn’t like so far

i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments, Customer service is a breeze (most of the time) short hold.

2 important think i would like to see added to this software and then this will be the best spa software out there a better online booking and intake and treatment record option

Easy to use with options of drag and drop appointments, can schedule multiple stylists, can book different rooms for different services, email client receipts, appointment reminders.

Nothing! It’s been great! I haven’t found anything that I haven’t liked. Been using it for 8 months and am still happy with it.

I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .

I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .

We depend on this software, however it goes down at least once every month and puts us in a bind or charges clients more than once. It good software with lots of features but expensive for booking and POS. We are stuck for 3 years. No on told us the software is connected to the booking and POS.

You have to use the ELLO cash register system with DaySmart. They are owned by the same company. We were not told that. LOVE the register and booking is very functional.

It’s easy to use and simple yet effective.

Taking way to much money for card transactions. I already pay $30 a month to use. Then on average they take out another $150 for card transactions. I’m about to move to a cheaper system.

We love the amount of customization that salon iris has! The ability to run reports on copious amounts of data that date back years and years is extremely beneficial to our business! We are able to better serve our clients because we can see the data over long periods of time. The customer service is like nowhere else! Everyone is always eager to help and genuinely interested in teaching you how to solve your problems. Each time we've needed assistance they go above and beyond! We love that they're constantly making updates to help us better communicate with our clients whether its through email or text marketing!

The only issue that we deal with on a daily basis is the online booking system. It is not as user friendly as it could be and that is the only area where the lack of control , that we have as a client, is difficult because we cannot best accommodate out customers. Due to the way we operate as a salon the online booking is more often a headache for staff and clients because clients see multiple stylists...

Read more

Cover most of the needed day by day Salon & Spa Operation tasks. 10 years ago was not much tech or alternative available options.

Because we use this software 6 days a week for some years now, I have a chance to see what's NOT SO GOOD about it, and here are some of them: - The Software core was design back more than 10 years ago. - Very rigid with no option to add/remove any extensions that you need or not. - UI interface design do not change much over the years. - Very hoggy on computer resources, sometimes was needed lots of work to communicate with other computers or printers in the same network. - Company DaySmart does not lessen to clients need - IT Attitude, I know, What's new? - The credit card run was buggy and costly. - Reports need some work and coffee to come up with some tax documentation. - Recently the final straw. The email extension work on/off creating confusion among our clients.

It is very easy, especially for someone like myself that is not very comfortable with technology. I love that I can input everything from appointments to inventory and everything is kept track of. The website feature is very nice too. Affordable, professional and user friendly, plus the service has been almost perfect.

Unfortunately when I signed up for Salon Iris I specifically told the gentleman who helped me that all I have to use is my phone and my phone is an Android Galaxy S8+. I was very specific because I had no desire to have to buy anything else for this software to work. Everything was great until I received my free credit card swiper that worked with my phone. Well that was supposed to work with my phone....

Read more

Online booking Till count Slow appointment time texts Appointment keeping and the function to be able to set times to each stylist. It keeps records

Alot of the features are not made for Canada. The quick books option The pricing of the program in general I'm am unable to use the system for clients to leave a deposit via cc. Salon booth renters are unable to keep their own till count. Alot of the features don't work on the app and only the computer and in this day and age everyone runs from a cell phone

Ease of use and cloud for my employees to view their scheduled from home

Customer service is very challenging. With any issue I am bounced around between departments. I recently had someone upgrade my account without consent. I have paid 4 months of this upgrade without access to any of the upgrade features. I called and found out the person who upgraded me is no longer with the company, which makes sense, but I had to discover this wrong doing on my own and was completely brushed off by DaySmart.

The inventory management is great and useful. worked with my website for online booking. Blah blah blah

Cannot be used on a microsoft surface.font is tiny and certain features dont work. They dont have enough technology to fix their problems. Tons of problems.

I love all the functionality the software offers

It can glitch and be kind of slow sometimes.

Easy to use software, lots of options for clients’ history, ability to check sales and inventory easily

I wish there was a gift certificate option that could be purchased online, that I could add to my online shop. Please make this option available! Also, an option to buy treatment series by client on the website

The ease of making an appointment in seconds is so convenient. The reminders are Fantastic. The organization it gone me in my salon. The fact that I can book an appointment from anywhere on my mobile device

I don’t really have any complaints that I am aware of at this moment

The software is very easy to use and booking is a breeze. I love all the auto confirmations! I also love how it keeps track of all of my numbers for the end of the year for taxes it makes it super easy.

I absolutely hate that when people message you through the app there is zero notifications to the user! I miss every single message Clients send me because there is no sound or icon that pops up on the app. I also wish you could turn off notifications for when you edit appointments. I keep that function on because if I change their appointment to a different day or time I want them getting the auto text. What I don’t like is if I change the timing or what it’s labeled as for myself to see in my own books it also notifies them.

Well suited for the beauty business of hairdressing.

After purchasing outright, I was charged over and over for updates and after paying monthly for the updates to keep my records available, I was told that once I stop paying monthly that my existing records would no longer be available to me.