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DaySmart Salon Logo

DaySmart Salon

DaySmart Salon will grow your salon business with style!

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(3)

DaySmart Salon Reviews

Overall rating

4.4

/5

341

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Reviews by rating

Pros and cons

Iris has been a godsend as far as what you have the ability to customize and see. The detail is incredible compared to all other booking systems.
User friendly, and when you need help they are happy to help how we can add multiple separate users to the account.
Their technicians are friendly, patient and most help you even with things like the printer and other things.
Being incapable of changing a service provider after it has been closed out is a problem, along with not being able to combine a family at checkout.
This merchant account system is AWFUL. It’s not easy to set up, very slow and support is very bad -READ THEIR REVIEWS FIRST.
It is frustrating now that we have changed to the cloud based system that there is sometime a lag in switching from screen to screen.
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341 reviews

Recommended

MP
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Margaret P.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Day Smar very useful.

Reviewed 17 days ago

I use Day Smart daily.

Pros

Easy to use and also to teach others. I have been using it for many years,

Cons

I don't have any problem using it, like it very much.

LG
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Lindsay G.

Cosmetics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good Software

Reviewed a year ago

Been great.

Pros

It’s easy to set up and helps keep track of all the important information you need for running a business.

Cons

Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.

NM
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Nikki M.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Been using salon iris 7 years

Reviewed 4 years ago

Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.

Pros

+The scheduling feature is on point. All of the options you need. The appointments drag easily. +Lots of reports to choose from

Cons

-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris -Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous. -It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer -If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry -The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online -It's more expensive than other alternatives that compare

Vendor response

We are sorry to hear that you're unhappy with your purchase. A few clarifications on your "Cons": Windows is one platform on which we offer this service. Thousands use our cloud platform which allows for native Mac access. We have two card processors integrated with our systems and neither of them are required, nor are either of them "ridiculously expensive". Your main point seems to be data export,...

jg
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juan g.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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DaySmart Salon Review

Reviewed 20 days ago

Always good yo use

Pros

Is been very good use to make easy mine work

Cons

There isn't nothing bad about it. All about thw program I love

EB
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Emma B.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Liking the system we are using

Reviewed a year ago

We have always had good responses with customer service

Pros

Very user friendly, we are overall happy

Cons

There are a few things that other systems have that they do not. EX: Individual sheets for each client instead of one sheet for entire day. Also when you put in a standing appointment for the year it will not give you an error message if it overlaps with another appointment

ST
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Shae T.

Events Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Owner/operator

Reviewed a year ago

They are always friendly but don’t listen to the customer that keeps them in business,

Pros

Customer service and having a software that has been around a while.

Cons

This software is very very very dated. Stylist are now require deposits charged before booking a appointment, require you to pay for the entire appointment in some cases and charging for no shows instantly. I have complained and complained yet they continue to add features that they can make money off of instead of catering to our request. It’s my third time returning and was told it was better and found out that wasn’t true. I am very unhappy with salon iris and as soon as I can find something that caters to the new age way of handling my salon then I’m leaving. I have spoke to [SENSITIVE CONTENT] several time month after month and it’s hopeless. Shame

PA
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Pam A.

Education Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reports discrepancies

Reviewed 3 years ago

Some of the reports are false can’t use them and the information is key to growing my business

Pros

The ease of making reservations and text messaging has become more versatile. .............................

Cons

There are reports that are false and give me misinformation that I desperately need. for instance the rebook report counts the services not the tickets. We have stylists who’s changes are based on their level. We have to go in to each service and change their service charges.

PS
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Pietro S.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Strong features — payroll reporting needs work

Reviewed a year ago

Good. Everyone is always pleasant when I reach out.

Pros

The app. Ease of pulling reports. Need more portable pos solutions like a small tablet that can be handed to the client to pay.

Cons

I have asked for this before and I’m not sure why this hasn’t been fixed. We use tier commission for our stylists, but the calculation in DaySmart is wrong — so I can’t use it. Wish it integrates better with QuickBooks.

SD
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Sandi D.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best support

Reviewed a year ago
Pros

It’s very simple for clients to book their appointments on their own

Cons

I have not found anything I didn’t like so far

MZ
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Mendy Z.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall Salon iris is a blessing

Reviewed 5 years ago
Pros

i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments, Customer service is a breeze (most of the time) short hold.

Cons

2 important think i would like to see added to this software and then this will be the best spa software out there a better online booking and intake and treatment record option

SH
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Susan H.

Consumer Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great salon software!

Reviewed 3 years ago

As a salon owner I’ve searched for years for the PERFECT software. While there is no one perfect fit, Salon Iris fits the bill for us the closest! We have as many as 25 stylists a day to keep track of. This software makes it so easy to keep track of appointments and what rooms are needed to use. Appointments can be color coded depending on what service it is. Stylists can easily edit and book appointments...

Pros

Easy to use with options of drag and drop appointments, can schedule multiple stylists, can book different rooms for different services, email client receipts, appointment reminders.

Cons

Nothing! It’s been great! I haven’t found anything that I haven’t liked. Been using it for 8 months and am still happy with it.

CA
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Cassandra A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best booking system hands down

Reviewed 3 years ago

Iris has been a godsend as far as what you have the ability to customize and see . The detail is incredible compared to all other booking systems . Sadly I almost got rid of iris due to their incompatibility with mac computers but after trying multiple other cloud based Booking systems I realized this they paled in comparison to what iris had to offer . I switched to their cloud version. It has been an adjustment as it doesn’t offer all of the same features as their desktop version but it is still by far better than anything else out there .

Pros

I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .

Cons

I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .

MS
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Monica S.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Functional Software

Reviewed a year ago
Pros

We depend on this software, however it goes down at least once every month and puts us in a bind or charges clients more than once. It good software with lots of features but expensive for booking and POS. We are stuck for 3 years. No on told us the software is connected to the booking and POS.

Cons

You have to use the ELLO cash register system with DaySmart. They are owned by the same company. We were not told that. LOVE the register and booking is very functional.

MP
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MeKayla P.

Cosmetics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Cost is getting to high

Reviewed a year ago

Worked great till the prices and fees went up.

Pros

It’s easy to use and simple yet effective.

Cons

Taking way to much money for card transactions. I already pay $30 a month to use. Then on average they take out another $150 for card transactions. I’m about to move to a cheaper system.

JD
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Jon D.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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There's Nothing Similar!

Reviewed 3 years ago

Salon iris provides the MOST options within a platform on the market. We have access to unlimited amounts of data and that proves to be a HUGE factor in helping us develop our business strategy year over year.

Pros

We love the amount of customization that salon iris has! The ability to run reports on copious amounts of data that date back years and years is extremely beneficial to our business! We are able to better serve our clients because we can see the data over long periods of time. The customer service is like nowhere else! Everyone is always eager to help and genuinely interested in teaching you how to solve your problems. Each time we've needed assistance they go above and beyond! We love that they're constantly making updates to help us better communicate with our clients whether its through email or text marketing!

Cons

The only issue that we deal with on a daily basis is the online booking system. It is not as user friendly as it could be and that is the only area where the lack of control , that we have as a client, is difficult because we cannot best accommodate out customers. Due to the way we operate as a salon the online booking is more often a headache for staff and clients because clients see multiple stylists...

CV
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Cornelia V.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No visible option {10 years ago) back in time

Reviewed 4 years ago

- Tech Service interested to push us on staying "STUPID" and spend lots of $$ instead to help us solve the glitch. - So, after such a long "partnership" we say to Salon Iris "Sayonara Boby" and move on. To all the users that need software for their work or salon: - Make a list of what exactly options do you need. - Google for those options and read other users' reviews. - Make sure you RUN a test for some time to see the + / - of the software. - Look at the Privacy and use of that particular software. - USE Square for your CC needs I'm not going to make advertising for the software we are using now but definitely is NOT Salon Iris. In the end, we wish all the best to DayDream Team and "speedy recovery" :)

Pros

Cover most of the needed day by day Salon & Spa Operation tasks. 10 years ago was not much tech or alternative available options.

Cons

Because we use this software 6 days a week for some years now, I have a chance to see what's NOT SO GOOD about it, and here are some of them: - The Software core was design back more than 10 years ago. - Very rigid with no option to add/remove any extensions that you need or not. - UI interface design do not change much over the years. - Very hoggy on computer resources, sometimes was needed lots of work to communicate with other computers or printers in the same network. - Company DaySmart does not lessen to clients need - IT Attitude, I know, What's new? - The credit card run was buggy and costly. - Reports need some work and coffee to come up with some tax documentation. - Recently the final straw. The email extension work on/off creating confusion among our clients.

AC
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Antonia C.

Cosmetics, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Definitely worth it ... Once they work out the kinks.

Reviewed 3 years ago

It's been pretty good. Other than the above issue.

Pros

It is very easy, especially for someone like myself that is not very comfortable with technology. I love that I can input everything from appointments to inventory and everything is kept track of. The website feature is very nice too. Affordable, professional and user friendly, plus the service has been almost perfect.

Cons

Unfortunately when I signed up for Salon Iris I specifically told the gentleman who helped me that all I have to use is my phone and my phone is an Android Galaxy S8+. I was very specific because I had no desire to have to buy anything else for this software to work. Everything was great until I received my free credit card swiper that worked with my phone. Well that was supposed to work with my phone....

EL
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Emily L.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Pros and cons

Reviewed a year ago

It's hit and miss Sometimes the programs features are wonderful Sometimes they don't work at all in Canada or on the app

Pros

Online booking Till count Slow appointment time texts Appointment keeping and the function to be able to set times to each stylist. It keeps records

Cons

Alot of the features are not made for Canada. The quick books option The pricing of the program in general I'm am unable to use the system for clients to leave a deposit via cc. Salon booth renters are unable to keep their own till count. Alot of the features don't work on the app and only the computer and in this day and age everyone runs from a cell phone

KO
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Katherine O.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Using but not thrilled

Reviewed 10 months ago

Trouble with glitches. Called multiple times with no assistance. Fianlly spoke with someone who told me to upgrade my internet speed to resolve issues. I will try that next

Pros

Ease of use and cloud for my employees to view their scheduled from home

Cons

Customer service is very challenging. With any issue I am bounced around between departments. I recently had someone upgrade my account without consent. I have paid 4 months of this upgrade without access to any of the upgrade features. I called and found out the person who upgraded me is no longer with the company, which makes sense, but I had to discover this wrong doing on my own and was completely brushed off by DaySmart.

MB
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Michelle B.

Apparel & Fashion, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great if you want long term

Reviewed 3 years ago

The program is too big for practical use.once you find a device that has enough power,the program has issues Plus your data is held hostage.if you go other software and transfer data it gets really messed up.

Pros

The inventory management is great and useful. worked with my website for online booking. Blah blah blah

Cons

Cannot be used on a microsoft surface.font is tiny and certain features dont work. They dont have enough technology to fix their problems. Tons of problems.

JA
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Joe A.

Cosmetics, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy and Convenient

Reviewed a year ago

My experience has been great! I love to offer our staff more functionality in the software that they use every day. For me managing the reports has been the best feature.

Pros

I love all the functionality the software offers

Cons

It can glitch and be kind of slow sometimes.

EM
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Elina M.

Cosmetics, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DaySmart Review

Reviewed a year ago
Pros

Easy to use software, lots of options for clients’ history, ability to check sales and inventory easily

Cons

I wish there was a gift certificate option that could be purchased online, that I could add to my online shop. Please make this option available! Also, an option to buy treatment series by client on the website

DF
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Diane F.

Health, Wellness and Fitness, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Appointment scheduling

Reviewed a year ago

Love this program

Pros

The ease of making an appointment in seconds is so convenient. The reminders are Fantastic. The organization it gone me in my salon. The fact that I can book an appointment from anywhere on my mobile device

Cons

I don’t really have any complaints that I am aware of at this moment

PS
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Patricia S.

Cosmetics, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Soffer highly recommend

Reviewed a year ago
Pros

The software is very easy to use and booking is a breeze. I love all the auto confirmations! I also love how it keeps track of all of my numbers for the end of the year for taxes it makes it super easy.

Cons

I absolutely hate that when people message you through the app there is zero notifications to the user! I miss every single message Clients send me because there is no sound or icon that pops up on the app. I also wish you could turn off notifications for when you edit appointments. I keep that function on because if I change their appointment to a different day or time I want them getting the auto text. What I don’t like is if I change the timing or what it’s labeled as for myself to see in my own books it also notifies them.

KC
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Kim C.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Beware if you purchase this outright! They hold you hostage with updates.

Reviewed 3 years ago

The overall program was great, the support staff have always been helpful and friendly but I can not recommend this program due to the high amount of money that I spent first to purchase it then paying a monthly fee which was not in orginal plan and then being told that I lose all records once i discontinue use. I feel cheated and taken advantage of.

Pros

Well suited for the beauty business of hairdressing.

Cons

After purchasing outright, I was charged over and over for updates and after paying monthly for the updates to keep my records available, I was told that once I stop paying monthly that my existing records would no longer be available to me.