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Recommended
Margaret P.
Consumer Services, 1-10 employees
Used daily for 2+ years
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I use Day Smart daily.
Easy to use and also to teach others. I have been using it for many years,
I don't have any problem using it, like it very much.
Lindsay G.
Cosmetics, self-employed
Used daily for 2+ years
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Been great.
It’s easy to set up and helps keep track of all the important information you need for running a business.
Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.
Nikki M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Overall I don't like salon iris and the only reason i havent switched to someone else is because they make it impossible to use the exported client file. So now im going to switch anyway and just type in my clients manually.
+The scheduling feature is on point. All of the options you need. The appointments drag easily. +Lots of reports to choose from
-Exporting clients is in a weird format and messes up, making it near impossible to leave salon iris -Your main computer has to be on with the program running in order to sign on to the mobile app. Ridiculous. -It only works with windows. In order to make it work with mac you have to download a program like parallels which takes up way too much space on the computer -If you want anything extra besides scheduling, for example: emailing clients, texting clients, etc.. they charge you like crazy. Seems money hungry -The company they require you to sign up with in order to accept credit cards through the program is ridiculously expensive and has horrible ratings online -It's more expensive than other alternatives that compare
We are sorry to hear that you're unhappy with your purchase. A few clarifications on your "Cons": Windows is one platform on which we offer this service. Thousands use our cloud platform which allows for native Mac access. We have two card processors integrated with our systems and neither of them are required, nor are either of them "ridiculously expensive". Your main point seems to be data export,...
juan g.
Consumer Services, 1-10 employees
Used daily for 2+ years
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Always good yo use
Is been very good use to make easy mine work
There isn't nothing bad about it. All about thw program I love
Emma B.
Hospitality, 1-10 employees
Used daily for 1-2 years
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We have always had good responses with customer service
Very user friendly, we are overall happy
There are a few things that other systems have that they do not. EX: Individual sheets for each client instead of one sheet for entire day. Also when you put in a standing appointment for the year it will not give you an error message if it overlaps with another appointment
Shae T.
Events Services, 1-10 employees
Used daily for 2+ years
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They are always friendly but don’t listen to the customer that keeps them in business,
Customer service and having a software that has been around a while.
This software is very very very dated. Stylist are now require deposits charged before booking a appointment, require you to pay for the entire appointment in some cases and charging for no shows instantly. I have complained and complained yet they continue to add features that they can make money off of instead of catering to our request. It’s my third time returning and was told it was better and found out that wasn’t true. I am very unhappy with salon iris and as soon as I can find something that caters to the new age way of handling my salon then I’m leaving. I have spoke to [SENSITIVE CONTENT] several time month after month and it’s hopeless. Shame
Pam A.
Education Management, 1-10 employees
Used daily for 2+ years
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Some of the reports are false can’t use them and the information is key to growing my business
The ease of making reservations and text messaging has become more versatile. .............................
There are reports that are false and give me misinformation that I desperately need. for instance the rebook report counts the services not the tickets. We have stylists who’s changes are based on their level. We have to go in to each service and change their service charges.
Pietro S.
Consumer Services, 1-10 employees
Used daily for 2+ years
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Good. Everyone is always pleasant when I reach out.
The app. Ease of pulling reports. Need more portable pos solutions like a small tablet that can be handed to the client to pay.
I have asked for this before and I’m not sure why this hasn’t been fixed. We use tier commission for our stylists, but the calculation in DaySmart is wrong — so I can’t use it. Wish it integrates better with QuickBooks.
Sandi D.
Retail, self-employed
Used daily for 2+ years
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It’s very simple for clients to book their appointments on their own
I have not found anything I didn’t like so far
Mendy Z.
Used daily for 2+ years
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i have been using salon iris for about 4 years now it has done wonders for me taking me from a pen and paper business to digitizing my appointments, Customer service is a breeze (most of the time) short hold.
2 important think i would like to see added to this software and then this will be the best spa software out there a better online booking and intake and treatment record option
Susan H.
Consumer Services, 11-50 employees
Used daily for 6-12 months
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As a salon owner I’ve searched for years for the PERFECT software. While there is no one perfect fit, Salon Iris fits the bill for us the closest! We have as many as 25 stylists a day to keep track of. This software makes it so easy to keep track of appointments and what rooms are needed to use. Appointments can be color coded depending on what service it is. Stylists can easily edit and book appointments...
Easy to use with options of drag and drop appointments, can schedule multiple stylists, can book different rooms for different services, email client receipts, appointment reminders.
Nothing! It’s been great! I haven’t found anything that I haven’t liked. Been using it for 8 months and am still happy with it.
Cassandra A.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Iris has been a godsend as far as what you have the ability to customize and see . The detail is incredible compared to all other booking systems . Sadly I almost got rid of iris due to their incompatibility with mac computers but after trying multiple other cloud based Booking systems I realized this they paled in comparison to what iris had to offer . I switched to their cloud version. It has been an adjustment as it doesn’t offer all of the same features as their desktop version but it is still by far better than anything else out there .
I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .
I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .
Monica S.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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We depend on this software, however it goes down at least once every month and puts us in a bind or charges clients more than once. It good software with lots of features but expensive for booking and POS. We are stuck for 3 years. No on told us the software is connected to the booking and POS.
You have to use the ELLO cash register system with DaySmart. They are owned by the same company. We were not told that. LOVE the register and booking is very functional.
MeKayla P.
Cosmetics, self-employed
Used daily for 2+ years
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Worked great till the prices and fees went up.
It’s easy to use and simple yet effective.
Taking way to much money for card transactions. I already pay $30 a month to use. Then on average they take out another $150 for card transactions. I’m about to move to a cheaper system.
Jon D.
Hospitality, 11-50 employees
Used daily for 2+ years
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Salon iris provides the MOST options within a platform on the market. We have access to unlimited amounts of data and that proves to be a HUGE factor in helping us develop our business strategy year over year.
We love the amount of customization that salon iris has! The ability to run reports on copious amounts of data that date back years and years is extremely beneficial to our business! We are able to better serve our clients because we can see the data over long periods of time. The customer service is like nowhere else! Everyone is always eager to help and genuinely interested in teaching you how to solve your problems. Each time we've needed assistance they go above and beyond! We love that they're constantly making updates to help us better communicate with our clients whether its through email or text marketing!
The only issue that we deal with on a daily basis is the online booking system. It is not as user friendly as it could be and that is the only area where the lack of control , that we have as a client, is difficult because we cannot best accommodate out customers. Due to the way we operate as a salon the online booking is more often a headache for staff and clients because clients see multiple stylists...
Cornelia V.
Cosmetics, 1-10 employees
Used daily for 2+ years
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- Tech Service interested to push us on staying "STUPID" and spend lots of $$ instead to help us solve the glitch. - So, after such a long "partnership" we say to Salon Iris "Sayonara Boby" and move on. To all the users that need software for their work or salon: - Make a list of what exactly options do you need. - Google for those options and read other users' reviews. - Make sure you RUN a test for some time to see the + / - of the software. - Look at the Privacy and use of that particular software. - USE Square for your CC needs I'm not going to make advertising for the software we are using now but definitely is NOT Salon Iris. In the end, we wish all the best to DayDream Team and "speedy recovery" :)
Cover most of the needed day by day Salon & Spa Operation tasks. 10 years ago was not much tech or alternative available options.
Because we use this software 6 days a week for some years now, I have a chance to see what's NOT SO GOOD about it, and here are some of them: - The Software core was design back more than 10 years ago. - Very rigid with no option to add/remove any extensions that you need or not. - UI interface design do not change much over the years. - Very hoggy on computer resources, sometimes was needed lots of work to communicate with other computers or printers in the same network. - Company DaySmart does not lessen to clients need - IT Attitude, I know, What's new? - The credit card run was buggy and costly. - Reports need some work and coffee to come up with some tax documentation. - Recently the final straw. The email extension work on/off creating confusion among our clients.
Antonia C.
Cosmetics, self-employed
Used daily for less than 6 months
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It's been pretty good. Other than the above issue.
It is very easy, especially for someone like myself that is not very comfortable with technology. I love that I can input everything from appointments to inventory and everything is kept track of. The website feature is very nice too. Affordable, professional and user friendly, plus the service has been almost perfect.
Unfortunately when I signed up for Salon Iris I specifically told the gentleman who helped me that all I have to use is my phone and my phone is an Android Galaxy S8+. I was very specific because I had no desire to have to buy anything else for this software to work. Everything was great until I received my free credit card swiper that worked with my phone. Well that was supposed to work with my phone....
Emily L.
Cosmetics, 1-10 employees
Used daily for 2+ years
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It's hit and miss Sometimes the programs features are wonderful Sometimes they don't work at all in Canada or on the app
Online booking Till count Slow appointment time texts Appointment keeping and the function to be able to set times to each stylist. It keeps records
Alot of the features are not made for Canada. The quick books option The pricing of the program in general I'm am unable to use the system for clients to leave a deposit via cc. Salon booth renters are unable to keep their own till count. Alot of the features don't work on the app and only the computer and in this day and age everyone runs from a cell phone
Katherine O.
Consumer Services, 11-50 employees
Used daily for 2+ years
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Trouble with glitches. Called multiple times with no assistance. Fianlly spoke with someone who told me to upgrade my internet speed to resolve issues. I will try that next
Ease of use and cloud for my employees to view their scheduled from home
Customer service is very challenging. With any issue I am bounced around between departments. I recently had someone upgrade my account without consent. I have paid 4 months of this upgrade without access to any of the upgrade features. I called and found out the person who upgraded me is no longer with the company, which makes sense, but I had to discover this wrong doing on my own and was completely brushed off by DaySmart.
Michelle B.
Apparel & Fashion, self-employed
Used daily for 2+ years
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The program is too big for practical use.once you find a device that has enough power,the program has issues Plus your data is held hostage.if you go other software and transfer data it gets really messed up.
The inventory management is great and useful. worked with my website for online booking. Blah blah blah
Cannot be used on a microsoft surface.font is tiny and certain features dont work. They dont have enough technology to fix their problems. Tons of problems.
Joe A.
Cosmetics, 1-10 employees
Used daily for 6-12 months
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My experience has been great! I love to offer our staff more functionality in the software that they use every day. For me managing the reports has been the best feature.
I love all the functionality the software offers
It can glitch and be kind of slow sometimes.
Elina M.
Cosmetics, self-employed
Used daily for 2+ years
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Easy to use software, lots of options for clients’ history, ability to check sales and inventory easily
I wish there was a gift certificate option that could be purchased online, that I could add to my online shop. Please make this option available! Also, an option to buy treatment series by client on the website
Diane F.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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Love this program
The ease of making an appointment in seconds is so convenient. The reminders are Fantastic. The organization it gone me in my salon. The fact that I can book an appointment from anywhere on my mobile device
I don’t really have any complaints that I am aware of at this moment
Patricia S.
Cosmetics, self-employed
Used daily for 1-2 years
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The software is very easy to use and booking is a breeze. I love all the auto confirmations! I also love how it keeps track of all of my numbers for the end of the year for taxes it makes it super easy.
I absolutely hate that when people message you through the app there is zero notifications to the user! I miss every single message Clients send me because there is no sound or icon that pops up on the app. I also wish you could turn off notifications for when you edit appointments. I keep that function on because if I change their appointment to a different day or time I want them getting the auto text. What I don’t like is if I change the timing or what it’s labeled as for myself to see in my own books it also notifies them.
Kim C.
Cosmetics, 1-10 employees
Used daily for 2+ years
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The overall program was great, the support staff have always been helpful and friendly but I can not recommend this program due to the high amount of money that I spent first to purchase it then paying a monthly fee which was not in orginal plan and then being told that I lose all records once i discontinue use. I feel cheated and taken advantage of.
Well suited for the beauty business of hairdressing.
After purchasing outright, I was charged over and over for updates and after paying monthly for the updates to keep my records available, I was told that once I stop paying monthly that my existing records would no longer be available to me.