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Waitwhile

Waitlist app & queue management system for every business

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Is this product right for your business?

Find out with a

Waitwhile - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Waitwhile overview

What is Waitwhile?

Waitwhile is a customizable cloud-based solution that any organization can use to create the perfect end-to-end customer flows with waitlists, appointments, messaging, and analytics across any number of locations. Waitwhile lets visitors wait from anywhere and track their status in real-time – while helping businesses automate customer flows, reduce wait times, and speed up operations with machine learning.

Used by thousands of companies across every industry around the world, Waitwhile has saved 200+ million people more than 10,000 years of waiting in line.

Key benefits of using Waitwhile

No install needed: Waitlist guests do not need to install any app.

Extremely fast, responsive and secure.

Highly customizable: personalize SMS texts, waitlist settings, branding and more.

Global: SMS and Email alerts work globally.

Easy to use: Manage your waitlist on any device, even without WiFi.

Smart messaging: Keep customers informed about their place in line via SMS and emails.

Check-in kiosk: Let customers sign up to your waitlist - online or in your store.

TV screen waitlist: Show your waitlist on the big screen to keep everyone informed.

Customer insights: Capture all your customer visits automatically. Send campaign to frequent visitors or re-engage old ones.

Online scheduling: Let customers schedule bookings and sync appointments with waitlist automatically.

Wait time & analytics: Get accurate wait times and learn about your visit trends to improve your operations.

API and integrations: Build with our flexible API or use ready-made integrations with 1000+ services.

Starting price

29flat rate /
per month

view pricing plans

try for free

Pros & Cons

Customer Support

Appointment Scheduling

Waitlist Management

User Experience

Customer Text Notifications

Wait Estimates

Waitwhile’s user interface

Ease of use rating:

4.7

(63)

Waitwhile pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(15)

5(48)

What do users say about Waitwhile?

It has really helped our client satisfaction.

Select to learn more

Who uses Waitwhile?

Based on 63 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Retail

Education Management

Health, Wellness and Fitness

Hospital & Health Care

Others

Use cases

Waitlist

Appointment Scheduling

Customer Experience

Appointment Reminder

Patient Management

Waitwhile's key features

Most critical features, based on insights from Waitwhile users:

Calendar management

4.7

(3)

Alerts/Notifications

5.0

(4)

Appointment scheduling

4.5

(2)

Multi-Location

3.7

(3)

Mobile access

4.0

(4)

Online booking

4.5

(4)

All Waitwhile features

Features rating:

4.4

(63)

Access controls/permissions

3.3

(3)

Group scheduling

4.7

(3)

Client database

4.5

(4)

SMS reminders

5.0

(1)

Self check-in/check-out

5.0

(1)

Real-time scheduling

5.0

(2)

Reporting & statistics

5.0

(1)

Customizable fields

4.0

(1)

Reporting/Analytics

5.0

(2)

Customizable branding

5.0

(2)

Public waitlist

(0)

Queue management

(0)

Real-Time notifications

5.0

(1)

Real-Time reporting

(0)

Real-Time updates

(0)

Reminders

(0)

Rescheduling

(0)

Reservations management

(0)

Resource scheduling

(0)

Room booking

(0)

Self service portal

(0)

SMS messaging

(0)

Wait list management

(0)

Waiting time tracking

(0)

Waitlist status tracking

(0)

API

(0)

Class scheduling

(0)

Client management

(0)

Communication management

(0)

Confirmations/Reminders

5.0

(3)

Contact database

(0)

Customer accounts

(0)

Customer activity tracking

(0)

Customer database

(0)

Customer experience management

(0)

Customer history

(0)

Dashboard

(0)

Email alerts

(0)

Email marketing

(0)

Employee management

(0)

Employee scheduling

(0)

Engagement tracking

(0)

Facility scheduling

(0)

For restaurants

(0)

Prioritization

(0)

Waitwhile alternatives

Waitwhile

4.7

(63)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.4

Value for Money

4.6

Customer Support

4.7

Calendly

4.7

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Google Calendar

4.8

(3.9K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Doctoralia for Specialists

4.7

(409)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Waitwhile pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

Up to 50 visits / mo
1 location
$2 / mo SMS credit
Up to 5 emails / visit
Email & push team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk
Geo-fencing
Invite team and admins
Resource management
Service management
Customize design
Internationalization and localization
Customer insights
Analytics and reporting
Chat & email support

Starter

Per month

Features included:

Up to 3000 visits / mo
4 locations
$15 / mo SMS credit
Unlimited email messages
Email & push team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk
Geo-fencing
Invite team and admins
Resource management
Service management
Internationalization and localization
Message personalization
Customer insights
Analytics and reporting
Chat & email support

Business

Per month

Features included:

Up to 10,000 visits / mo
4-10 locations
$25 / mo / location SMS credit
Unlimited email messages
Email, Push & SMS team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk
Geo-fencing
Occupancy tracking
Invite team and admins
Resource management
Service management
Set custom user roles and permissions
Internationalization and localization
Message personalization
Customer insights
Analytics and reporting
Export guest data
Import guest data
Export analytics
API access
Webhooks
Zapier integration
Chat & email support

Enterprise

No pricing info

Features included:

Unlimited visits
Unlimited locations
Unlimited SMS messages
Unlimited email messages
Email, Push & SMS team notifications
Two-way messaging
Schedule bookings
Sync bookings in waitlist automatically
TV monitor display
Self check-in kiosk
Geo-fencing
Occupancy tracking
Invite team and admins
Resource management
Service management
Set custom user roles and permissions
Internationalization and localization
Message personalization
White-label design
Customer insights
Analytics and reporting
Export guest data
Import guest data
Export analytics
API access
Webhooks
Zapier integration
Chat & email support
Phone support
Account manager
Product training
Configuration help
Service-level agreement (SLA)
Invoicing and PO
Audit logging
Daily backup and recovery
Data anonymization
Data location control
SAML and SSO
HIPPA and data certification

User opinions about Waitwhile price and value

Value for money rating:

4.6

(63)

To see what individual users think of Waitwhile's price and value, check out the review snippets below.

“SENSITIVE CONTENT] is AWESOME. She has been a huge help in setting up our processes and workflow.”

Mike S.

Practice Manger

“We struggled with getting it the way we wanted on our own but there is great customer care to help accomplish our goals.”

Esther P.

Line controller

Waitwhile integrations (4)

Top integrations

Mailchimp

Salesforce Sales Cloud

OptiSigns

Zapier

Waitwhile support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Chat

Knowledge Base

Training options

Documentation

Webinars

Live Online

Videos

Waitwhile FAQs

Q. Who are the typical users of Waitwhile?

Waitwhile has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Waitwhile support?

Waitwhile supports the following languages:
English

Q. Does Waitwhile offer an API?

Yes, Waitwhile has an API available for use.

Q. What level of support does Waitwhile offer?

Waitwhile offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Related categories

Appointment Scheduling

Scheduling