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Waitwhile
4.7
(61)

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Waitlist app & queue management system for every business

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(5)

Waitwhile Pricing

Pricing overview

Value for money rating

4.6

/5

61

Price starts from

0

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

Free up to 100 guests/month.

Starter monthly subscription: $59/month for up to 1000 guests/month.

Business subscription: $159/month for up to 10,000 guests/month.

Contact Waitwhile for enterprise pricing.

What users say

We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers.
Ease of use, high value to cost proposition as it relates to number of guests served.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I find this software easy to use and it has helped us serve our customers more efficiently.

Reviewed 4 years ago

The speed of delivery of products, improved customer service, and internal productivity benefits.

Pros

The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons

We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect solution to virtual queuing - Fantastic product!

Reviewed 3 years ago

I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Pros

Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Cons

I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still ...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great value for the amount of business we do at our venue.

Reviewed 4 years ago

It steam lines customer data and has a nice appearance/feature to the business.

Pros

I like that you can mold your wait list with features that pertain to your business. We run a billiards club and need different features than that of a restaurant.

Cons

Entering in data like a phone number could be faster. The system seems to stall/hiccup and we have to make sure we enter the number in slowly or it won't enter/type it in. Then if you miss a number, you have to erase the whole thing if the guests have already left or moved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy To Use

Reviewed 2 years ago

Love the technology, was very easy to train our staff. Very affordable!

Pros

Waitwhile is very easy to use and dependable

Cons

We did have customers stating they did not receive notification from us when their table was ready. I believe it is an issue with our wifi?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent!

Reviewed 4 years ago
Pros

The customer service is great. The customizability is good. It's easy to use. Clients absolutely love it.

Cons

It is a bit expensive for what it is. It's double the price of the appointment software that we use that has much more complex features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of Waitwhile for educational use

Reviewed 3 years ago
Pros

Ease of use & the functionality of SMS communication

Cons

Pricing structure-- we only utilize this software one or two days a year with a large number of customers so monthly plans don't really fit with our needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Outstanding waitlist app

Reviewed 3 years ago

I used Waitwhile to manage office hours for a large class. This was very helpful as it enabled students to know how long it would be before the instructor got to them. The teaching team and the students found this app extremely easy to use.

Pros

Waitwhile has multiple customizable features and is very easy to use.

Cons

I found Waitwhile somewhat expensive, perhaps because I was not using it at high volume. Perhaps a less expensive version for low-volume or academic use would be a good sell.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Team

Reviewed 4 years ago

Did an excellent job meeting our needs, would absolutely use again.

Pros

Ease of use, high value to cost proposition as it relates to number of guests served.

Cons

Clunky UI for actual industrial use ie hosts in restraunts and bars. Easily fixed by consulting users