Waitwhile Pricing Plan & Cost Guide

Waitwhile

Waitlist app & queue management system for every business

4.71/5 (49 reviews)

Waitwhile Pricing

Starting from: $59.00/month

Pricing model: Free, Subscription

Free Trial: Available

Free up to 100 guests/month.

Starter monthly subscription: $59/month for up to 1000 guests/month.

Business subscription: $159/month for up to 10,000 guests/month.

Contact Waitwhile for enterprise pricing.

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Waitwhile Pricing Reviews

Pros
  • The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful.Mats Alexander M.Read the full review
  • The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution.Leigh H.Read the full review
  • The customer service is great. The customizability is good.Dawn M.Read the full review
Cons
  • It sometimes doesn't upload the info as quickly or the name will get "lost" somewhere.Elizabeth H.Read the full review
  • Sometimes, the wait time for a website to load can make it a little frustrating for the guest.Erin D.Read the full review
  • My team members intutiviely wanted to press this button to invite patrons back to the venue via text, and accidentally dismissed a couple that were on the waitlist.Emilie G.Read the full review
95%
recommended this to a friend or a colleague

8 reviewers had the following to say about Waitwhile's pricing:

Nick k.

Great Team

Used occasionally for less than 6 months
Reviewed 2019-01-03
Review Source: Capterra

Did an excellent job meeting our needs, would absolutely use again.

Pros
Ease of use, high value to cost proposition as it relates to number of guests served.

Cons
Clunky UI for actual industrial use ie hosts in restraunts and bars. Easily fixed by consulting users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dawn M.

Excellent!

Used daily for 6-12 months
Reviewed 2018-04-06
Review Source: Capterra

Pros
The customer service is great. The customizability is good. It's easy to use. Clients absolutely love it.

Cons
It is a bit expensive for what it is. It's double the price of the appointment software that we use that has much more complex features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ganesh S.

Outstanding waitlist app

Used weekly for less than 6 months
Reviewed 2020-02-02
Review Source: Capterra

I used Waitwhile to manage office hours for a large class. This was very helpful as it enabled students to know how long it would be before the instructor got to them. The teaching team and the students found this app extremely easy to use.

Pros
Waitwhile has multiple customizable features and is very easy to use.

Cons
I found Waitwhile somewhat expensive, perhaps because I was not using it at high volume. Perhaps a less expensive version for low-volume or academic use would be a good sell.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jivanto P.

Review of Waitwhile for educational use

Used daily for free trial
Reviewed 2019-05-17
Review Source: Capterra

Pros
Ease of use & the functionality of SMS communication

Cons
Pricing structure-- we only utilize this software one or two days a year with a large number of customers so monthly plans don't really fit with our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stacy M.

Easy To Use

Used daily for 6-12 months
Reviewed 2020-11-23
Review Source: Capterra

Love the technology, was very easy to train our staff. Very affordable!

Pros
Waitwhile is very easy to use and dependable

Cons
We did have customers stating they did not receive notification from us when their table was ready. I believe it is an issue with our wifi?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lauren M.

Haunted Attraction Queue Line

Used weekly for less than 6 months
Reviewed 2020-11-01
Review Source: Capterra

The overall experience was great and our customers liked the system and found it easy to use for the most part. We had several questions about integrations and software issues that went unanswered. I would like to see the ability to connect to platforms without the use of zapier. The Google Ads pixel needs to be fixed and the Facebook pixel needs to be added. Also the ability to prevent people from entering multiple queue lines across multiple locations was a big pain point for us. The auto text did not work in the served queue and if we did not stay on top of the served queue, it messed up the wait times for the waitlist. There should be an ability to disconnect that from the waitlist timing. Once a customer has been served, when you look them up in the customers tab, it would be nice to see the number of people in their group. That seemed to be the only piece of information I could not get. There needs to be an easier system for guests to access accurate wait times (they struggle seeing live waits because they would grow as they watched). Some of our guests asked for the ability to get texts every 30 minutes to get updates on wait times.

Pros
Easy to use and implement. Affordability for a small business like us was important.

Cons
It lacks automatic integrations with other systems like mailchimp, google ads, facebook etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mats Alexander M.

I find this software easy to use and it has helped us serve our customers more efficiently.

Used daily for less than 6 months
Reviewed 2018-04-06
Review Source: Capterra

The speed of delivery of products, improved customer service, and internal productivity benefits.

Pros
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better. We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

Cons
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leigh H.

Perfect solution to virtual queuing - Fantastic product!

Used occasionally for 1-2 years
Reviewed 2019-07-17
Review Source: Capterra

I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

Pros
Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

Cons
I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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