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Inside Sales Software with CRM (2026)

Last updated: April 2026

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Why is CRM important for inside sales software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

CRM centralizes customer data, streamlines workflow management, and enhances productivity. It enables easy tracking of interactions, automates tasks, and supports personalized communication, leading to better customer relationship management and sales efficiency. Of the 148 reviewers who rated CRM, 86% rated this feature as important or highly important.

Key features of inside sales software based on insights from 669 verified reviews

Lead Management: Reviewers appreciate the ability to track and manage leads, customize cadences, and integrate with CRMs for comprehensive lead insights. 91% of reviewers rated this feature as important or highly important.
Contact Management: Users value the ability to manage, update, and organize contact information, and appreciate bulk upload and integration capabilities. 89% of reviewers rated this feature as important or highly important.
Sales Pipeline Management: Reviewers highlight the customizable stages, visual representation of the sales process, and effective tracking of deals and opportunities. 87% of reviewers rated this feature as important or highly important.
Lead Capture: Reviewers emphasize the ease of creating lead capture forms, auto-logging calls and texts, and seamless integration with CRMs for efficient lead management. 86% of reviewers rated this feature as important or highly important.
Call Recording: Reviewers value the ability to record, review, and analyze calls for training and quality assurance, with easy access to recordings and transcriptions. 80% of reviewers rated this feature as important or highly important.