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Dialpad
4.3
(516)

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Cloud communications system for enterprise businesses.

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(21)

Dialpad Pricing, Features, Reviews and Alternatives

Dialpad product overview

Price starts from

15

/user

Per month

What is Dialpad?

Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk for calling, Dialpad Contact Center for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivalled level of VoIP call clarity.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Videos
Documentation
In Person
Webinars

Dialpad pricing information

Value for money

4.2

/5

516

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dialpad features

Functionality

4.2

/5

516

Total features

80

16 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
Alerts/Notifications
Chat/Messaging
Contact Management
Call Recording
Mobile Access
Access Controls/Permissions

Functionality contenders

Dialpad users reviews

Overall Rating

4.3

/5

516

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

272

160

49

13

22

Pros
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
Cons
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Every once in a while, there will be some choppy calls, which can be frustrating.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.

Overall rating contenders

Dialpad FAQs

Q. What type of pricing plans does Dialpad offer?

Dialpad has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Dialpad?

Dialpad has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dialpad support?

Dialpad supports the following languages:
English, Japanese


Q. Does Dialpad support mobile devices?

Dialpad supports the following devices:
Android, iPad, iPhone


Q. Does Dialpad offer an API?

Yes, Dialpad has an API available for use.


Q. What other apps does Dialpad integrate with?

Dialpad integrates with the following applications:
Tray.io, Salesmate, AzureDesk, Microsoft Outlook, Alexa, Zoho CRM, Bullhorn ATS & CRM, DataGrail, Mixmax, Miro, Zapier, Forethought, Convin, Google Workspace, Rippling, Playvox, CEIPAL Workforce, Gong.io, Bubble, Microsoft Teams, HappyFox Workflows, Helpwise, Salesforce Sales Cloud, OneLogin, Domo, Mindtickle, Okta, Slack, Chorus, Microsoft 365, LawGro, LinkedIn for Business, Dialpad Ai Contact Center, ServiceNow, Recruitly, CEIPAL ATS, Jiminny, Kustomer, HappyFox Assist AI, Prodoscore, Copper, Abstrakt, HubSpot CRM, Intercom, Zendesk Suite


Q. What level of support does Dialpad offer?

Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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