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Dialpad
5
296
4
170
3
53
2
16
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI-native platform where conversations become action.
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Dialpad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Dialpad overview
Based on 570 verified user reviews
What is Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is business phone systems (33% of reviewers).
What do users say about Dialpad pricing?
Users appreciate Dialpad’s competitive pricing and the inclusion of essential features in one tier, and they value transparent, affordable rates. However, some reviewers feel hidden fees and unclear surcharges make the true cost difficult to determine.
Starting price
per month
Pros & Cons
Call Management
Text Messaging
Audio Quality
Call Routing
Customer Support
Inconsistent sound performance
Dialpad’s user interface
Dialpad review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Dialpad?
Users report that Dialpad offers flexible call management, seamless phone and desktop integration, and helpful features like call recording and transcription. They appreciate being able to manage calls, texts, and conference meetings from multiple devices, and find the user interface generally intuitive and easy to navigate. Many value the ability to keep work and personal communications separate and highlight the convenience of texting and call handoff between devices.
Some say they experience technical glitches, bugs, and occasional connectivity issues, particularly with integrations and updates. They feel customer support is slow and unhelpful, and mention hidden fees and unclear pricing as significant drawbacks.
Select to learn more
Who uses Dialpad?
Based on 570 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Dialpad's key features
Most critical features, based on insights from Dialpad users:
All Dialpad features
Features rating:
Dialpad alternatives
Dialpad
Starting from
27
/user
Per month
Ultatel Cloud Business Phone System
Starting from
18
/user
Per month
800.com
Starting from
23
Per month
Ringover
Starting from
29
/user
Per month
Dialpad pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- International SMS
- Unlimited Office Locations and Ring Groups
- Visual Voicemail
- Call Recording
- Call Forwarding
- * SSO (Okta / Microsoft Azure)
- SLA
- Contact Us With Dedicated Support Number
- Meetings up to 10 Participants
User opinions about Dialpad price and value
Value for money rating:
To see what individual users think of Dialpad's price and value, check out the review snippets below.
Pauline A.
Compliance and Credentialing Support Specialist
Skyler G.
Quality Manager
Dialpad integrations (54)
Integrations rated by users
We looked at 570 user reviews to identify which products are mentioned as Dialpad integrations and how users feel about them.
Integration rating: 4.9 (9)
Integration rating: 5.0 (3)
“Google Workspace is critical because it is central to email, documents, calendars, and collaboration. Integrating it with n8n helps connect daily business workflows with automation.”
Jerrid C.
CEO
Integration rating: 2.0 (3)
“To have a pipeline from interested potential clients to students”
Fabrice H.
Educational Support
Integration rating: 4.5 (2)
“I use Zapier to connect Kiwiform with the other tools I use. Works well.”
Ishita J.
Visual Designer
Integration rating: 5.0 (2)
“Since our company uses Google Workspace and Slack for all daily collaboration, integrating Polly with Microsoft Teams is irrelevant for our team workflow.”
“We connected Microsoft 365, allowing testing teams to work with existing Microsoft documents while maintaining controlled access through Revver. AI / Intelligence”
Estrella A.
Software Engineer
Integration rating: 5.0 (2)
“Slack is important because many product and operations conversations happen there. n8n can help route alerts, updates, workflow outputs, and important notifications into the right channels.”
Jerrid C.
CEO
Dialpad customer support
What do users say about Dialpad customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Dialpad customer support.
A minority of users found Dialpad's customer support friendly, helpful, and responsive when resolving setup or onboarding issues.
A large number of users report extremely slow, unresponsive, or evasive customer support, especially for billing and cancellation issues.
Frequently reported by users, support channels are limited, with many forced to use clunky chat or email systems and unable to reach live agents.
Widespread user sentiment highlights unresolved issues, lack of follow-through, and refusal to process refunds or cancellations in a timely manner.
Support options
Training options
To see what individual users say about Dialpad's customer support, check out the review snippets below.
“It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.”
Tracey G.
Operations Manager
“Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you.”
Isaac J.
CEO
Dialpad FAQs
Dialpad has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Dialpad used for?
Dialpad is an AI-native platform for customer experience that connects conversations, intelligence, and action across the enterprise. Rather than treating AI as an add-on to a legacy phone system, Dialpad is built from the ground up around Agentic AI — agents that reason through customer and business conversations in real time and carry them to resolution, not just transcribe or summarize them. Dialpad Connect unifies calling, messaging, and meetings for every team, while Dialpad Contact Center brings that same agentic intelligence to support and sales at scale, resolving up to 80% of customer issues autonomously. Every interaction feeds a compounding intelligence layer built on 775M+ AI recaps and counting, governed end-to-end by Dialpad's Guardian layer for secure, enterprise-grade AI operations. Enterprises can validate ROI before scaling through Dialpad's Proving Ground, making Agentic AI adoption a measured decision rather than a leap of faith.
Q. Does Dialpad support mobile devices?
Dialpad supports the following devices:
iPad, Android, iPhone
Q. What level of support does Dialpad offer?
Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
