Shipwell Pricing, Features, Reviews & Alternatives

Shipwell

Shipping, freight, and transportation management platform

4.38/5 (16 reviews)

Shipwell overview

What is Shipwell?

Shipwell is a cloud-based freight and transportation management solution designed to help shipping, third-party logistics, and carrier businesses streamline the entire supply chain lifecycle. The centralized platform allows users to quote, book, and track shipments in real-time via ELD, API, EDI integrations.

The application enables businesses to review rates for less than truckload (LTL) or full truckload (FTL) from carrier networks. Users can integrate Shipwell with eCommerce platforms, automatically generate freight pricing rates, and let customers select shipping options from within the online store. Shipwell’s mobile applications facilitate the shipping process and enable carriers to receive alerts for new loads, sign bills of lading digitally, capture photos of mishandled freight, upload delivery documents, and track fleet locations.

An artificial intelligence-enabled platform, Shipwell uses natural language processing that allows drivers to provide quick updates on shipment locations using automated check calls. The solution also offers integration with several applications such as Quickbooks, Shopify Plus, TriumphPay, Magento and more.
shipwell.com

Pricing

Starting from
$1000/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Mexico

Supported languages

English
Shipwell screenshot: Shipwell quote managementBooking FTL and LTL freight in ShipwellShipwell screenshot: Shipwell instant messaging screenshotShipwell screenshot: Shipwell analytics screenshotShipwell screenshot: Shipwell automated calls check

Shipwell user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.3
  4.6
Bernie F.

SHIPWELL IS AWESOME!!

Used daily for 1-2 years
Reviewed 2020-02-21
Review Source: Capterra

Pros
I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.

Cons
There is nothing that I do not like about this software.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Shipwell

Used daily for 6-12 months
Reviewed 2020-02-21
Review Source: Capterra

Pros
This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.

Cons
There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.

Response from Shipwell


Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Kevin H.

Shipwell Innovations

Used daily for 1-2 years
Reviewed 2020-03-05
Review Source: Capterra

Pros
Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.

Cons
Shipwell is heading in the right direction.

Response from Shipwell


Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Helen B.

FTL vs LTL

Used occasionally for 1-2 years
Reviewed 2020-02-20
Review Source: Capterra

Pros
Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.

Cons
Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.

Response from Shipwell


Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Mary D.

shipwell review

Used daily for 6-12 months
Reviewed 2020-02-28
Review Source: Capterra

Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN]. They are quick to respond to all questions and extremely helpful.

Pros
What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.

Cons
Freight class will sometime get dinged and charged for being off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shipwell pricing

Starting from
$1000/month
Pricing options
Subscription
View Pricing Plans

Contact Shipwell for pricing details.

Shipwell features

API
Alerts/Notifications
Billing & Invoicing
Dispatch Management
Location Tracking
Order Management
Routing
Scheduling
Shipment Tracking
Shipping Management
Status Tracking
Third Party Integrations
Transportation Management

Activity Dashboard (97 other apps)
Delivery Tracking (96 other apps)
GPS (86 other apps)
Real Time Monitoring (86 other apps)
Reporting & Statistics (100 other apps)
Route Management (74 other apps)
Route Optimization (75 other apps)

Videos and tutorials

Additional information for Shipwell

Key features of Shipwell

  • Alerts/Notifications
  • Bills of Lading
  • Carrier Management
  • Container Shipping
  • Customer Management
  • Customer Portal
  • Delivery Estimate
  • Delivery Record
  • Driver Management
  • Fleet / Equipment Management
  • Fleet Management
  • Import / Export
  • Import / Export Management
  • LTL Management
  • Load Management
  • Quotes / Estimates
  • Rate Management
  • Shipment Management
  • Shipment Tracking
  • Third-Party Logistics
  • Truckload Management
View All Features