GrubHub - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate GrubHub's online ordering capabilities for their ease and convenience. They find it simple to browse menus, place orders, and check out quickly. Users highlight the ability to order for themselves, groups, or clients, and appreciate the accurate menu representations. They mention that the interface is visually appealing and user-friendly. However, some users note that GrubHub has higher fees compared to other apps and occasionally lacks certain functionalities like filtering out non-GH+ restaurants. Of the 28 GrubHub users who gave detailed accounts of their use of Online Ordering, 100% rated this feature as important or highly important.

Users report that GrubHub's food delivery dispatching keeps them well-informed with notifications about their order status. They appreciate the timely updates and the ability to track their delivery. Reviewers feel that the dispatching is generally quick and reliable, although some mention occasional issues with drivers arriving too early or not delivering correctly. They find the option to choose delivery preferences, such as leaving the order at the door, very helpful. Of the 22 GrubHub users who gave detailed accounts of their use of Food Delivery Dispatching, 95% rated this feature as important or highly important.

Reviewers indicate that GrubHub's order management system is easy to use and helps ensure order accuracy. They appreciate capabilities like saving previous orders for quick reordering and the ability to leave special instructions for dietary needs. Users report that the interface is well-organized and makes reviewing and editing orders straightforward. However, some users mention occasional inaccuracies in order tracking and the need for better handling of order issues. Of the 19 GrubHub users who gave detailed accounts of their use of Order Management, 95% rated this feature as important or highly important.

Users report that GrubHub's mobile access is highly convenient and user-friendly. They find it easy to order, track, and manage their food deliveries directly from their mobile devices. Reviewers appreciate the seamless integration with their phones, allowing them to receive notifications and updates on their orders. They mention that the app is intuitive and smooth to use, making it a preferred choice for ordering on the go. Of the 21 GrubHub users who gave detailed accounts of their use of Mobile Access, 90% rated this feature as important or highly important.