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IDEXX Neo

Neo: brilliantly simple, and completely ready to go.

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Table of Contents

IDEXX Neo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

IDEXX Neo overview

What is IDEXX Neo?

IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you.

Starting price

290flat rate /
per month

view pricing plans

try for free

Pros & Cons

Switching Process

Integrations

Patient Management

Payment Processing

Medical Records

Pricing

IDEXX Neo’s user interface

Ease of use rating:

4.2

(117)

IDEXX Neo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(10)

3-4(50)

5(57)

What do users say about IDEXX Neo?

Excited when we were able to switch to a new program.

Select to learn more

Who uses IDEXX Neo?

Based on 117 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Veterinary

Hospital & Health Care

Primary/Secondary Education

Medical Practice

Use cases

Veterinary

Electronic Medical Records

Medical Scheduling

IDEXX Neo's key features

Most critical features, based on insights from IDEXX Neo users:

Payment processing

4.0

(1)

Calendar management

5.0

(2)

Billing & invoicing

4.3

(25)

Prescription processing

4.3

(24)

Client management

4.2

(21)

Imaging and x-rays

4.2

(14)

Inventory management

3.7

(12)

Confirmations/Reminders

4.0

(19)

All IDEXX Neo features

Features rating:

3.9

(117)

Access controls/permissions

(0)

Alerts/Notifications

4.1

(9)

API

(0)

Appointment management

5.0

(3)

Appointment scheduling

4.6

(25)

Automated scheduling

(0)

Billing & invoicing

4.3

(25)

Calendar management

5.0

(2)

Charting

4.3

(25)

Client management

4.2

(21)

Coding assistance

4.0

(2)

Communication management

(0)

Confirmations/Reminders

4.0

(19)

Credit card processing

(0)

Customer database

4.8

(5)

Customizable forms

5.0

(1)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

5.0

(1)

Decision support

4.4

(5)

Document management

5.0

(5)

Document storage

(0)

Drag & drop

4.4

(5)

Electronic payments

(0)

Email reminders

(0)

Historical reporting

(0)

Imaging and x-rays

4.2

(14)

Inventory management

3.7

(12)

Invoice management

3.7

(3)

Live chat

(0)

Mobile access

(0)

Multi-Location

4.7

(7)

No-Show tracking

3.0

(6)

Patient records management

4.3

(26)

Payment processing

4.0

(1)

Prescription processing

4.3

(24)

Real-Time reporting

(0)

Reminders

(0)

Reporting & statistics

5.0

(1)

SMS messaging

5.0

(1)

Task scheduling

(0)

Template management

(0)

Third-Party integrations

(0)

Workflow management

5.0

(1)

IDEXX Neo alternatives

IDEXX Neo

4.2

(117)

visit website

Starting from

290

Per month

Free trial

Free version

Ease of Use

4.4

Features

3.9

Value for Money

4.3

Customer Support

4.5

DaySmart Vet

4.6

(280)

visit website

Starting from

116

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.6

Customer Support

4.7

Instinct Science

4.9

(234)

learn more

Starting from

Free

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.9

Covetrus Pulse

4.0

(542)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.0

Features

3.6

Value for Money

4.0

Customer Support

4.4

IDEXX Neo pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Base price

290

Per month

Features included:

100% Charge Capture and Faster Checkout
Access From Any Device
All Neo Features
Anytime
Anywhere
Automatic Software Upgrades and Data Backup
Built-in Payment Processing Contactless Payment
Email
First Three (3) Users
Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily
Live Product Support by Phone or Chat
Unmatched Integration With IDEXX Reference Laboratories and IDEXX in-House Analyzers Powered by Vetconnect PLUS

Setup and training

2,375

Per month

Features included:

100% Charge Capture and Faster Checkout
Access From Any Device
All Neo Features
Anytime
Anywhere
Automatic Software Upgrades and Data Backup
Built-in Payment Processing Contactless Payment
Email
First Three (3) Users
Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily
Live Product Support by Phone or Chat
Unmatched Integration With IDEXX Reference Laboratories and IDEXX in-House Analyzers Powered by Vetconnect PLUS

Data conversion

590

One-time payment

Features included:

100% Charge Capture and Faster Checkout
Access From Any Device
All Neo Features
Anytime
Anywhere
Automatic Software Upgrades and Data Backup
Built-in Payment Processing Contactless Payment
Email
First Three (3) Users
Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily
Live Product Support by Phone or Chat
Unmatched Integration With IDEXX Reference Laboratories and IDEXX in-House Analyzers Powered by Vonnect PLUS

User opinions about IDEXX Neo price and value

Value for money rating:

4.3

(117)

To see what individual users think of IDEXX Neo's price and value, check out the review snippets below.

“Because we are a teaching facility, we wanted a system our students could access easily on campus and off, yet still have access to only certain portions of the system. ”

Lisa H.

LVT Instructor

“They told us the monthly fee would go up in July of 2023 and then each year annually”

PAMELA S.

Veterinarian and owner

IDEXX Neo integrations (3)

Integrations rated by users

We looked at 117 user reviews to identify which products are mentioned as IDEXX Neo integrations and how users feel about them.

Vetstoria

Integration rating: 2.7 (3)

CardConnect

Integration rating: 5.0 (3)

“Love the ease of use with payment processing.”

Hunter D.

Head Groomer

Vetcove

Integration rating: 5.0 (2)

“This is our main ordering platform”

“Integration with Vetcove is important because it streamlines inventory ordering and supports a seamless online pharmacy experience. It allows us to easily compare vendors, place orders efficiently, and ensure our clients have convenient access to med”