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Khoros Communities
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Community & self-service knowledge base for enterprises
Table of Contents
Khoros Communities - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Khoros Communities overview
What is Khoros Communities?
Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences. Features include content moderation, customizable branding, reports and analytics, gamification, content syndication, and more.
Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. The platform transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity.
With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. Additionally, customers can provide peer validation, add comments, contribute to a tribal knowledge base, and post questions to the community.
With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.
Key benefits of using Khoros Communities
• Create a hub with Khoros Communities for customers to connect with experts, learn, and get answers to questions at any time, in any region.
• Nurture large, engaging communities with Khoros Communities moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Starting price
Alternatives
with better value for money
Khoros Communities’s user interface
Khoros Communities reviews
Overall rating
4.3
/5
10
Positive reviews
90
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.25/10
5
4
3
2
1
4
5
1
0
0
Karenny P.
Servicio de atención al cliente
Verified reviewer
Anonymity request
Karenny P.
Servicio de atención al cliente
Allison F.
Social Engagement & Customer Experince Strategy
Karenny P.
Servicio de atención al cliente
Verified reviewer
Anonymity request
Who uses Khoros Communities?
Based on 10 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
- Not enough reviewsKhoros Communities's key features
Most critical features, based on insights from Khoros Communities users:
All Khoros Communities features
Features rating:
Khoros Communities alternatives
Khoros Communities
Starting from
No pricing info
Preferred Patron Loyalty
Starting from
29
Per month
LiveChat
Starting from
24
Per month
Birdeye
Starting from
No pricing info
Khoros Communities integrations (8)
Khoros Communities support options
Typical customers
Platforms supported
Support options
Training options
Khoros Communities FAQs
Khoros Communities has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Khoros Communities support?
Khoros Communities supports the following languages:
English
Q. Does Khoros Communities offer an API?
Yes, Khoros Communities has an API available for use.
Q. What other apps does Khoros Communities integrate with?
Khoros Communities integrates with the following applications:
SAP Customer Experience, Salesforce Marketing Cloud, Salesforce Sales Cloud
Q. What level of support does Khoros Communities offer?
Khoros Communities offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base
