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Oracle Service
5
8
4
3
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web, Social & Contact Center
Table of Contents
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Oracle Service - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Oracle Service overview
What is Oracle Service?
Oracle RightNow products offered through the Oracle Service platform include Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Policy Automation, RightNow Engage.
Oracle RightNow Web Experience: This solution provides a self-service platform for your customers that is accessible through the web, chat, mobile, and email.
RightNow Social Experience: This product enables brands to manage all their social interactions and to offer support across social networking channels.
RightNow Contact Center Experience: This solution provides end-to-end management of the entire customer journey by unifying customer records, interaction history and knowledge.
RightNow Policy Automation: This service allows you to provide personalized customer service by setting custom policies for all the services you provide through self-service, call center and face-to-face channels.
RightNow Engage: This product offers marketing automation and analytics to enhance the customer experience in the moment. Deliver personalized, timely communications and get access to real-time actionable insights.
Oracle Service’s user interface
Oracle Service reviews
Overall rating
4.5
/5
13
Positive reviews
73
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.73/10
5
4
3
2
1
8
3
2
0
0
Who uses Oracle Service?
Based on 13 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Oracle Service's key features
Most critical features, based on insights from Oracle Service users:
All Oracle Service features
Features rating:
Oracle Service alternatives
Oracle Service
Starting from
No pricing info
Salesforce Service Cloud
Starting from
25
/user
Per month
Marketing 360
Starting from
No pricing info
Bella FSM
Starting from
35
/user
Per month
Oracle Service integrations (3)
Integrations rated by users
We looked at 13 user reviews to identify which products are mentioned as Oracle Service integrations and how users feel about them.
Integration rating: 5.0 (2)
“We use both platforms to track and align sales.”
“Setup takes some time but allows easy creation of Leads and Campaign members from form submissions.”
Michelle U.
VP of Operations
Integration rating: 5.0 (1)
“It helps in storing and managing lease-related data in a structured way, and makes it easier to pull information for reporting and analysis. The integration ensures data consistency and reduces manual data handling.”
Nishith J.
Data Analyst
Integration rating: 5.0 (1)
Oracle Service support options
Typical customers
Platforms supported
Support options
Training options
Oracle Service FAQs
Q. What level of support does Oracle Service offer?
Oracle Service offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat