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Plivo

API-based Voice and SMS platform for businesses of all sizes

Table of Contents

Is this product right for your business?

Find out with a

Plivo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Plivo overview

What is Plivo?

Plivo offers a simple, quick, and scalable way to modernize customer communications.

Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.

Starting price

0.01

Alternatives

with better value for money

Pros & Cons

Delivery Rates

API Documentation

Customer Support

Disappointment

Server Backup

Plivo’s user interface

Ease of use rating:

4.3

(84)

Plivo pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(6)

3-4(34)

5(44)

What do users say about Plivo?

I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it.

Select to learn more

Who uses Plivo?

Based on 84 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Insurance

Financial Services

Telecommunications

Others

Use cases

SMS Marketing

Cloud Communication Platform

Plivo's key features

Most critical features, based on insights from Plivo users:

Scheduled messaging

4.0

(3)

2-Way messaging

4.5

(2)

Message personalization

4.5

(2)

Contact management

4.0

(1)

All Plivo features

Features rating:

4.2

(84)

2-Way messaging

4.5

(2)

Access controls/permissions

(0)

API

5.0

(1)

Audio/Video conferencing

(0)

Auto-Dialer

(0)

Automated responses

(0)

Automated routing

(0)

Call center management

(0)

Call conferencing

(0)

Caller id

(0)

Call logging

(0)

Call monitoring

(0)

Call recording

(0)

Call routing

(0)

Call scripting

(0)

Call tracking

(0)

Call transfer

(0)

Chat/Messaging

4.0

(1)

Chat Transcript

(0)

Collaboration tools

(0)

Computer telephony integration

(0)

Contact management

4.0

(1)

IVR

(0)

Mass texting

3.0

(3)

Message personalization

4.5

(2)

Mobile access

(0)

Mobile coupons

(0)

Multi-Channel communication

3.0

(1)

Multi-Language

3.0

(1)

Multi-User collaboration

(0)

Online voice transmission

(0)

Phone Key Input

(0)

Polls/Voting

(0)

Predictive dialer

(0)

Real-Time notifications

(0)

Reporting/Analytics

(0)

Scheduled messaging

4.0

(3)

Shortcodes

(0)

SMS marketing

(0)

SMS messaging

2.7

(3)

Survey/Poll management

(0)

Text to speech

(0)

Text-to-Win

(0)

Voice mail

(0)

Plivo alternatives

Plivo

4.3

(84)

Starting from

0.01

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.5

Customer Support

4.2

JustCall

4.1

(224)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.1

Customer Support

4.1

Squaretalk

4.9

(102)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.7

Value for Money

4.7

Customer Support

4.9

Bitrix24

4.2

(987)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Plivo pricing

Value for money rating:

4.5

(84)

Starting from

0.01

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Plivo price and value

Value for money rating:

4.5

(84)

To see what individual users think of Plivo's price and value, check out the review snippets below.

“Plivo provides excellent call quality, SMS delivery rates, and reliable voice and messaging services.”

Imran H.

Team coordinator

“Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance.”

Ahmed S.

web developer

Plivo integrations (1)

Integrations rated by users

We looked at 84 user reviews to identify which products are mentioned as Plivo integrations and how users feel about them.

Zapier

Integration rating: 4.0 (1)

“Overall really strong, a few quirks but it keeps getting better and more useful.”

Garrett C.

Owner

Salesforce Sales Cloud

Integration rating: 4.0 (1)

HubSpot CRM

Integration rating: 4.0 (1)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO

Plivo customer support

What do users say about Plivo customer support?

Customer support rating:

4.2

We analyzed verified user reviews to identify positive and negative aspects of Plivo customer support.

Widely noted by reviewers, Plivo's customer support is responsive, professional, and quick to resolve issues for most users.

A large number of users appreciate frequent updates and personal attention from the support team throughout the resolution process.

A minority of users report slow response times, difficulty reaching support, and lack of helpfulness, especially for urgent or complex issues.

Support options

Faqs/forum

Email/help desk

Knowledge base

24/7 (live rep)

Training options

Documentation

To see what individual users say about Plivo's customer support, check out the review snippets below.

“I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it.”