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Community Software - Page 6

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Viafoura logo
4.8
9

Community engagement and management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Viafoura users   
No pros & cons found
Chaordix logo
4.6
11

Online community platform used by the world's best brands

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    3.8
    Features
    4.4
    Customer support
    5.0
Pros and Cons from Chaordix users   
avatar
+9
Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.
The software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose.
It is impressive how many different things I can do with Chaordix. For every questions I have for the community, I have a great tool to ask them.
There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously.
Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.
I think the idea of the product itself is wonderful. Building a community around feedback and reviews for products makes total sense, and it works very well when you have a strong audience.
After doing an extensive and competitive search Chaordix provides good value for the available budget we have to spend.
The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform.
Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise.
As an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users.
Ease of use and made with the end consumer in mind. Friendly interface and intuitive for employees to use.
The information that we gather is critical to many large-scale business decisions and by doing this internally, not only do we save money but we also get our data faster.
Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.
The software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose.
It is impressive how many different things I can do with Chaordix. For every questions I have for the community, I have a great tool to ask them.
There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously.
Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.
I think the idea of the product itself is wonderful. Building a community around feedback and reviews for products makes total sense, and it works very well when you have a strong audience.
After doing an extensive and competitive search Chaordix provides good value for the available budget we have to spend.
The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform.
Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise.
As an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users.
Ease of use and made with the end consumer in mind. Friendly interface and intuitive for employees to use.
The information that we gather is critical to many large-scale business decisions and by doing this internally, not only do we save money but we also get our data faster.
Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.
The software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose.
It is impressive how many different things I can do with Chaordix. For every questions I have for the community, I have a great tool to ask them.
There's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously.
Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.
I think the idea of the product itself is wonderful. Building a community around feedback and reviews for products makes total sense, and it works very well when you have a strong audience.
After doing an extensive and competitive search Chaordix provides good value for the available budget we have to spend.
The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform.
Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise.
As an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users.
Ease of use and made with the end consumer in mind. Friendly interface and intuitive for employees to use.
The information that we gather is critical to many large-scale business decisions and by doing this internally, not only do we save money but we also get our data faster.
Alida TXM logo
5.0
7

Customer experience and survey management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.1
    Customer support
    4.7
Pros and Cons from Alida TXM users   
No pros & cons found
Give My View logo
5.0
7

Changemaking made easy

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    5.0
    Features
    4.6
    Customer support
    5.0
Pros and Cons from Give My View users   
No pros & cons found
Connect Space logo
4.7
9

Go beyond events with the right digital ecosystem

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Connect Space users   
No pros & cons found
Xplor Recreation logo
4.5
11

Business management software for recreation and martial arts

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.3
Pros and Cons from Xplor Recreation users   
+11
The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account.
Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work.
From the system to customer service it is great. I am also a HUGE fan of our account Manager [sensitive content hidden] who has helped us a lot.
Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.
Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition.
Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.
Great! love the team and overall support we have from management.
Many features are not integrated well with each other making reporting difficult, even when using custom reports.
The staff has been absolutely amazing to work with and I could not be happier with our experience working with [sensitive content hidden.
We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor.
Customer support is strong, the system is reasonably reliable and easy to use. New staff pick up the basics very quickly.
Building widgets is easy allowing for ease of marketing. General registration, single day programs, and facility online booking are all straightforward.
User interface for both staff and clients. Ease of creating and booking events, facilities, etc.
Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy. Customers can navigate website.
The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account.
Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work.
From the system to customer service it is great. I am also a HUGE fan of our account Manager [sensitive content hidden] who has helped us a lot.
Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.
Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition.
Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.
Great! love the team and overall support we have from management.
Many features are not integrated well with each other making reporting difficult, even when using custom reports.
The staff has been absolutely amazing to work with and I could not be happier with our experience working with [sensitive content hidden.
We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor.
Customer support is strong, the system is reasonably reliable and easy to use. New staff pick up the basics very quickly.
Building widgets is easy allowing for ease of marketing. General registration, single day programs, and facility online booking are all straightforward.
User interface for both staff and clients. Ease of creating and booking events, facilities, etc.
Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy. Customers can navigate website.
The appearance and functionality are outstanding. Xplor staff are very responsive to any issues we have had and they take the time to make you feel like more than just another business account.
Examples include unable to uncancel an event, unable to book a program to occur twice in one day, refunds with multiple cancelled days take a lot of work.
From the system to customer service it is great. I am also a HUGE fan of our account Manager [sensitive content hidden] who has helped us a lot.
Unfortunately there can be problems with reporting and flexibility. It is also challenging to keep up with changes and testing those changes.
Experience has been great, from implementation and support to staff and client experience. Overall it has been very well received and the user friendly interface has made for a smooth transition.
Since the customer cannot submit requests for recurring rentals within the same request, it makes it very difficult for our staff to complete large contracts.
Great! love the team and overall support we have from management.
Many features are not integrated well with each other making reporting difficult, even when using custom reports.
The staff has been absolutely amazing to work with and I could not be happier with our experience working with [sensitive content hidden.
We have utilized the same operating system for over 30 years so this has been a dramatic change for our agency and we are very happy with the customer-friendly functions of Xplor.
Customer support is strong, the system is reasonably reliable and easy to use. New staff pick up the basics very quickly.
Building widgets is easy allowing for ease of marketing. General registration, single day programs, and facility online booking are all straightforward.
User interface for both staff and clients. Ease of creating and booking events, facilities, etc.
Xplor recreation is very easy for new staff to pickup, makes doing training fairly easy. Customers can navigate website.
Gainsight Digital Hub logo
4.3
12

Leading Community Platform for Customer Success & Support

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.6
    Features
    3.8
    Customer support
    4.5
Pros and Cons from Gainsight Digital Hub users   
avatar
avatar
avatar
+10
InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
A bit expensive and sometimes hard to customized features for your company.
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.
Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.
Insided's own knowledge is also a huge asset with lots of helpful tips and best practices.
Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.
It's stable and does what it has to do. Easy to use, new features are being added.
InSided is a platform for engaging and inspiring customers.
The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact.
InSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community.
I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach.
InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
A bit expensive and sometimes hard to customized features for your company.
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.
Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.
Insided's own knowledge is also a huge asset with lots of helpful tips and best practices.
Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.
It's stable and does what it has to do. Easy to use, new features are being added.
InSided is a platform for engaging and inspiring customers.
The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact.
InSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community.
I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach.
InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
A bit expensive and sometimes hard to customized features for your company.
Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.
Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.
Insided's own knowledge is also a huge asset with lots of helpful tips and best practices.
Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.
It's stable and does what it has to do. Easy to use, new features are being added.
InSided is a platform for engaging and inspiring customers.
The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact.
InSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community.
I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach.
DeskAlerts logo
4.5
10

Send alerts to employees via mobile, email, SMS or desktop

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.7
    Customer support
    5.0
Pros and Cons from DeskAlerts users   
avatar
avatar
avatar
+11
Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development.
Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.
Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.
Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.
Easy to use to reach users to inform them about important information.
Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.
Easy to use to send alerts. API works great to automate with scripts or security systems.
DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.
DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.
The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations.
Easy and intuitive to send out mass (or targeted) communications to our users.
The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two).
The software is easy to use and fairly intuitive to navigate around.
DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts.
Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development.
Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.
Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.
Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.
Easy to use to reach users to inform them about important information.
Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.
Easy to use to send alerts. API works great to automate with scripts or security systems.
DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.
DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.
The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations.
Easy and intuitive to send out mass (or targeted) communications to our users.
The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two).
The software is easy to use and fairly intuitive to navigate around.
DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts.
Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development.
Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.
Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.
Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.
Easy to use to reach users to inform them about important information.
Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.
Easy to use to send alerts. API works great to automate with scripts or security systems.
DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.
DeskAlerts is being actively developed and improved with new features and tweaks to existing ones.
The capacity to publish rapidly to all users or specific ones important messages about use of critical product like EMR Electronic Medical Record - or important general informations.
Easy and intuitive to send out mass (or targeted) communications to our users.
The alerts are very configurable and allow us to send fully branded messages at the click of a button (or two).
The software is easy to use and fairly intuitive to navigate around.
DeskAlerts allows us to quickly and easily communicate with our users and, critically, allows us to report on who has (and hasn't) received the alerts.
Crowdtech logo
4.5
10

Market research solution for organizations

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Crowdtech users   
No pros & cons found
Crew Platform logo
4.9
7

Collaboration platform for volunteers and non-profits

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Crew Platform users   
No pros & cons found
Threads logo
4.6
9

Threads is a modern forum for work.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Threads users   
No pros & cons found
LiveLearn logo
5.0
6

The Learning and Upskilling Platform.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.8
    Features
    5.0
    Customer support
    5.0
Pros and Cons from LiveLearn users   
No pros & cons found
CampusGroups logo
5.0
6

Campus engagement software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    5.0
    Customer support
    4.8
Pros and Cons from CampusGroups users   
No pros & cons found
Khoros Communities logo
4.3
10

Community & self-service knowledge base for enterprises

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.2
Pros and Cons from Khoros Communities users   
avatar
avatar
+9
I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base.
This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
Excellent success support services to help you get the most out of the product.
For example, if two users have the same email address, it is difficult to change or delete one.
There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.
If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered.
I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.
Only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem.
It easily converts a good publication in the forum into a KB article that will help the community forever.
User interface and features that they are providing are very good.
The power of the web become the best complete community experience.
The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.
I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base.
This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
Excellent success support services to help you get the most out of the product.
For example, if two users have the same email address, it is difficult to change or delete one.
There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.
If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered.
I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.
Only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem.
It easily converts a good publication in the forum into a KB article that will help the community forever.
User interface and features that they are providing are very good.
The power of the web become the best complete community experience.
The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.
I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base.
This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
Excellent success support services to help you get the most out of the product.
For example, if two users have the same email address, it is difficult to change or delete one.
There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges.
If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered.
I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.
Only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem.
It easily converts a good publication in the forum into a KB article that will help the community forever.
User interface and features that they are providing are very good.
The power of the web become the best complete community experience.
The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.