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Gainsight Digital Hub

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Leading Community Platform for Customer Success & Support

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Gainsight Digital Hub Pricing, Features, Reviews and Alternatives

Gainsight Digital Hub FAQs

Q. What type of pricing plans does Gainsight Digital Hub offer?

Gainsight Digital Hub has the following pricing plans:
Starting from: $1000.00/year
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Gainsight Digital Hub?

Gainsight Digital Hub has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Gainsight Digital Hub support?

Gainsight Digital Hub supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Ukrainian


Q. Does Gainsight Digital Hub offer an API?

Yes, Gainsight Digital Hub has an API available for use.


Q. What other apps does Gainsight Digital Hub integrate with?

Gainsight Digital Hub integrates with the following applications:
Salesforce Service Cloud, Salesforce Starter, Google Analytics 360, Jira, Miro, Zapier, Freshdesk, Slack, Mixpanel, Skilljar Customer Education, Gainsight CS, Salesforce Platform, Zendesk Suite


Q. What level of support does Gainsight Digital Hub offer?

Gainsight Digital Hub offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

Gainsight Digital Hub product overview

Price starts from

1000

Per year

Other

What is Gainsight Digital Hub?

Gainsight Digital Hub is the first purpose-built all-in-one self-service destination that empowers you to engage and retain your customers. We provide you with one go-to location for support, best practices, ideas, and community, and allows you to understand your customers like never before.

Key benefits of using Gainsight Digital Hub

  • Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards.

  • Embeddables that combine company and community content in your website or product.

  • Smart search, and contextual support.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Documentation
    Live Online
    Webinars
    In Person
    Videos

    Not sure about Gainsight Digital Hub? Compare it with a popular alternative

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    Why am I seeing this?

    Gainsight Digital Hub pricing information

    Value for money

    4.2

    /5

    12

    Starting from

    1000

    Per year

    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Gainsight Digital Hub features

    Functionality

    3.8

    /5

    12

    Total features

    52

    5 categories

    Most valued features by users

    Third-Party Integrations
    API
    Activity Dashboard
    Customizable Branding
    Content Management
    Reporting & Statistics
    Customizable Templates
    Reporting/Analytics

    Functionality contenders

    Gainsight Digital Hub users reviews

    Overall Rating

    4.3

    /5

    12

    Positive reviews

    92

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.09/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    6

    1

    0

    0

    Pros
    InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
    It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
    Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.
    Cons
    Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
    A bit expensive and sometimes hard to customized features for your company.
    Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Genesis G.

    Marketing and Advertising, 501-1,000 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Insided Review

    Reviewed a year ago
    Pros

    Features that can have real importance to the company. Easy to use with many helpful options and tips.

    Cons

    A bit expensive and sometimes hard to customized features for your company.

    LF
    AvatarImg

    Liza F.

    Computer Software, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product. Easy setup. Top Team.

    Reviewed 2 years ago
    Pros

    UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices

    Cons

    Private DMs on and off feature and maybe a little more reports to help sort through data

    AR
    AvatarImg

    Verified reviewer

    Consumer Electronics, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Great ideas, slow execution. Excellent support and culture.

    Reviewed 6 years ago
    Pros

    InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

    Cons

    The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

    MR
    AvatarImg

    Melanie R.

    Computer Software, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    inSided continues to evolve

    Reviewed 2 years ago

    inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.

    Pros

    I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard.

    Cons

    We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business.

    AvatarImg
    AvatarImg

    Laura O.

    51-200 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Customer oriented company; they act as they preach!

    Reviewed 6 years ago

    Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

    Pros

    All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

    Cons

    Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

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