inSided Pricing, Features, Reviews & Comparison of Alternatives

inSided

Leading Community Platform for Customer Success & Support

4.14/5 (7 reviews)

inSided overview

What is inSided?

inSided is a highly configurable, full SaaS self-service solution that helps you scale support, enable customer success and increase product adoption by leveraging the power of your own community - or expert users. Our community powered help center pushes company- and community content right into all of your digital channels effortlessly, making sure users get answers to their questions at the right time, in the right place. Don't interrupt your users' journey with your product, use our in-app support widgets to continue their efforts. Finally, our community platform not only enables your users to engage with your company and other users, but also makes sure that your knowledge base is never out of date.
www.insided.com

Pricing

Starting from
$900/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Germany, Latin America, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 12 other languages, Dutch, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Ukrainian
inSided screenshot: With inSided, users can create discussion and Q&A forumsinSided screenshot: Users can vote on new ideas or designsinSided screenshot: Customers can rate and review products or servicesinSided screenshot: Star ratings can be broken down to evaluate designs, prices, and moreinSided screenshot: News and articles can also be posted on inSidedinSided screenshot: Articles can be liked, commented on, and shared on social media sitesinSided screenshot: Users can be given rewards and recognition for their contributioninSided screenshot: Badges can be displayed on users' profiles to showcase their achievementsinSided screenshot: Posts can be searched for moderationinSided screenshot: Users can track engagement with inSided

inSided reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.4
  4.3
  4.3
Laura Overwijk

Customer oriented company; they act as they preach!

Used weekly for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Pros
All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons
Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great product for standard websites

Used daily for 2+ years
Reviewed 2018-06-15
Review Source: Capterra

A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Pros
It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Cons
It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian van Haren

inSided review

Used daily for 2+ years
Reviewed 2019-03-12
Review Source: Capterra

inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Pros
It's stable and does what it has to do. Easy to use, new features are being added.

Cons
It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Great ideas, slow execution. Excellent support and culture.

Used daily for 2+ years
Reviewed 2017-12-15
Review Source: Capterra

Pros
InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

Cons
The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Great service

Used daily for 2+ years
Reviewed 2017-12-14
Review Source: Capterra

Pros
flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons
it is more expensive than other tools, which makes only is worth while with a solid businesscase .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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inSided pricing

Starting from
$900/month
Pricing options
Free trial
Subscription
View Pricing Plans

Free 14-day trial or personalized quote available on request.

inSided features

API
Customizable Branding
Reporting & Statistics
Social Media Integration

Access Control (69 other apps)
Activity Dashboard (97 other apps)
Automatic Notifications (83 other apps)
Content Management (104 other apps)
Custom Forms (76 other apps)
Customizable Templates (123 other apps)
Data Import/Export (98 other apps)
Drag & Drop Interface (102 other apps)
Electronic Payments (88 other apps)
Product Catalog (78 other apps)
Search Functionality (94 other apps)
Template Management (66 other apps)
Third Party Integration (140 other apps)
Website Management (66 other apps)
eCommerce Integration (68 other apps)
eCommerce Management (80 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for inSided

Key features of inSided

  • API access
  • Advanced Gamification, badges, roles. Fully configurable
  • Advanced community statistics and dashboards
  • Analytics & reporting
  • Automatic real-time backups
  • Content personalization
  • Custom domain names
  • Customer portal integration
  • Customizable branding
  • Customized metadata
  • Discussion forums
  • Full SaaS, highly configurable to meet highest UX standards
  • Ideation & co-creation
  • Invitations
  • News & blogs
  • Powerful online forum, SEO indexing, embeddable components
  • Private communities
  • Rewards management
  • Role-based permissions
  • Single Sign On (SSO)
  • Social Sign In
  • Strong gamification capabilities
  • User generated product Q&As
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Benefits

Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards.

Embeddables that combine company and community content in your website or product.

Smart search, and contextual support.