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inSided Logo
inSided

Leading Community Platform for Customer Success & Support

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inSided Pricing, Features, Reviews and Alternatives

inSided product overview

What is inSided?

InSided is the leading customer community platform for Customer Success teams at B2B SaaS and subscription-based companies. We are the only community platform built specifically for B2B SaaS.

Key benefits of using inSided

  • Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards.

  • Embeddables that combine company and community content in your website or product.

  • Smart search, and contextual support.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Documentation
    Live Online
    Webinars
    In Person
    Videos

    inSided pricing information

    Value for money

    4.1

    /5

    9

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    inSided features

    Functionality

    3.7

    /5

    9

    Total features

    53

    5 categories

    Most valued features by users

    Third Party Integrations
    API
    Customizable Branding
    Activity Dashboard
    Content Management
    Reporting/Analytics
    Reporting & Statistics
    Customizable Templates

    Functionality contenders

    inSided users reviews

    Overall Rating

    4.2

    /5

    9

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.5/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    5

    1

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great service

    Reviewed 5 years ago
    Pros

    flexible, high end software which helps us to built a community around our brand, since 4 years.

    Cons

    it is more expensive than other tools, which makes only is worth while with a solid businesscase .

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product. Easy setup. Top Team.

    Reviewed 2 months ago
    Pros

    UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices

    Cons

    Private DMs on and off feature and maybe a little more reports to help sort through data

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Great ideas, slow execution. Excellent support and culture.

    Reviewed 5 years ago
    Pros

    InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities.

    Cons

    The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    inSided continues to evolve

    Reviewed 2 months ago

    inSided has been super engaging - continuously keeping us updated on what's coming down the pipeline, both via email and their own community. Their support is speedy to respond and I've enjoyed many of the webinars and helpful content shared by inSided. I feel valued and nurtured as one of their customers.

    Pros

    I mostly focus on the Community functionality at the moment. Content management is easy to use and straight forward to learn. I was mostly self-taught when coming onboard.

    Cons

    We're exploring how to keep users coming back to Community. Right now there are limitations on email campaigns from inSided out to Community members to pull them back. But inSided has expressed interest in supporting this functionality and I look forward to seeing how we can use it for our business.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Customer oriented company; they act as they preach!

    Reviewed 4 years ago

    Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

    Pros

    All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

    Cons

    Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

    inSided FAQs and common questions

    Q. What type of pricing plans does inSided offer?

    inSided has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of inSided?

    inSided has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does inSided support?

    inSided supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Ukrainian


    Q. Does inSided offer an API?

    Yes, inSided has an API available for use.


    Q. What other apps does inSided integrate with?

    inSided integrates with the following applications:
    Salesforce Service Cloud, Salesforce Essentials, Google Analytics 360, Jira, Clarabridge, Miro, Zapier, Freshdesk, Slack, Mixpanel, Skilljar Customer Education, Gainsight CS, Salesforce Platform, Zendesk


    Q. What level of support does inSided offer?

    inSided offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

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