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Gainsight Digital Hub

4.3
(12)

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Leading Community Platform for Customer Success & Support

(4)

Gainsight Digital Hub Pricing, Features, Reviews and Alternatives

Gainsight Digital Hub FAQs

Q. What type of pricing plans does Gainsight Digital Hub offer?

Gainsight Digital Hub has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Gainsight Digital Hub?

Gainsight Digital Hub has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Gainsight Digital Hub support?

Gainsight Digital Hub supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Portuguese, Russian, Spanish, Swedish, Ukrainian


Q. Does Gainsight Digital Hub offer an API?

Yes, Gainsight Digital Hub has an API available for use.


Q. What other apps does Gainsight Digital Hub integrate with?

Gainsight Digital Hub integrates with the following applications:
Salesforce Service Cloud, Salesforce Starter, Google Analytics 360, Jira, Miro, Zapier, Freshdesk, Slack, Mixpanel, Skilljar Customer Education, Gainsight CS, Salesforce Platform, Zendesk Suite


Q. What level of support does Gainsight Digital Hub offer?

Gainsight Digital Hub offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

Gainsight Digital Hub product overview

What is Gainsight Digital Hub?

Gainsight Digital Hub is the first purpose-built all-in-one self-service destination that empowers you to engage and retain your customers. We provide you with one go-to location for support, best practices, ideas, and community, and allows you to understand your customers like never before.

Key benefits of using Gainsight Digital Hub

  • Full SaaS, no programming needed, highly configurable to meet your highest UX/design standards.

  • Embeddables that combine company and community content in your website or product.

  • Smart search, and contextual support.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    Phone Support

    Training options

    Documentation
    Live Online
    Webinars
    In Person
    Videos

    Not sure about Gainsight Digital Hub? Compare it with a popular alternative

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    Starting from

    75

    Per month

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    Gainsight Digital Hub pricing information

    Value for money

    4.2

    /5

    12

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Gainsight Digital Hub features

    Functionality

    3.8

    /5

    12

    Total features

    52

    5 categories

    Most valued features by users

    Third-Party Integrations
    API
    Activity Dashboard
    Customizable Branding
    Content Management
    Reporting & Statistics
    Customizable Templates
    Reporting/Analytics

    Functionality contenders

    Gainsight Digital Hub users reviews

    Overall Rating

    4.3

    /5

    12

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.09/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    6

    1

    0

    0

    Pros
    InSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.
    It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.
    Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts.
    Cons
    Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
    A bit expensive and sometimes hard to customized features for your company.
    Frictionless implementation and working on the ramp up phase currently. To early to give negative feedback or improvements ideas.

    Overall rating contenders

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