App comparison
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Alana
5
19
4
6
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chatbot
Last updated: September 2026
Alana Alternatives & Competitors (2026)
Top 5 free alternatives
Social Intents
Live chat software for Microsoft Teams, Slack, and ChatGPT.
0.1
Value for money
Starting price
No pricing info
Functionality
A/B Testing
N/A
Activity Dashboard
N/A
Adaptive Follow-Up
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
Birdeye
Cloud-based agentic marketing for multi-location brands
0.1
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Dashboard
4.8/5
Activity Tracking
4.5/5
Access Controls/Permissions
4/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
Text
AI-powered support that turns every chat into revenue.
0.2
Value for money
Starting price
No pricing info
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
SAS Viya
Cloud native AI and analytics platform
0.9
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
AI/Machine Learning
4.5/5
API
4/5
Ad hoc Reporting
3/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4.8/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Archiving & Retention
4.6/5
Alerts/Notifications
4.5/5
Audio Capture
4.5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.4
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
4.7/5
Activity Tracking
4.5/5
Auto-Dialer
3.5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
5/5
API
5/5
Applicant Tracking
5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Canned Responses
4.5/5
API
4.3/5
AI/Machine Learning
4.2/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Agent Interface
4.9/5
Automated Routing
4.9/5
API
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.7
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Activity Tracking
4/5
Advocate Management
4/5
A/B Testing
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
Functionality
A/B Testing
5/5
Audience Targeting
5/5
AI Copilot
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
5/5
Alerts/Escalation
4.8/5
AI Copilot
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
AI Copilot
5/5
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
AI/Machine Learning
5/5
A/B Testing
N/A
Activity Dashboard
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
No pricing info
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
Call Recording
5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
4.6
Value for money
Starting price
No pricing info
4.6
Functionality
A/B Testing
N/A
Access Controls/Permissions
N/A
Activity Dashboard
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5