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Alana
5
19
4
6
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Last updated: September 2026
Alana Alternatives & Competitors (2026)
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
Text
AI-powered support that turns every chat into revenue.
0.2
Value for money
Starting price
No pricing info
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
API
5/5
Automated Responses
4.6/5
AI/Machine Learning
4.6/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Automated Responses
4.6/5
AI/Machine Learning
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
Starting price
No pricing info
0.1
Functionality
Chat/Messaging
4.6/5
Activity Dashboard
4.6/5
Autoresponders
4.4/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Appointment Scheduling
5/5
Audience Targeting
5/5
Automated Routing
5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Canned Responses
4.5/5
API
4.3/5
AI/Machine Learning
4.2/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Agent Interface
4.9/5
Automated Routing
4.9/5
API
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.2
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
API
5/5
Call Center Management
4.8/5
Automatic Call Distribution
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
Starting price
No pricing info
Functionality
Code-free Development
4.6/5
Chatbot
4.6/5
Natural Language Processing
4.5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
Starting price
No pricing info
0.6
Functionality
Chatbot
4.4/5
Automated Responses
4.2/5
AI/Machine Learning
4/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
Functionality
A/B Testing
5/5
Audience Targeting
5/5
AI Copilot
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
AI/Machine Learning
5/5
Child Check-in
5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
Functionality
Customer Support
4.9/5
Chatbot
4.8/5
AI/Machine Learning
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.3
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
A/B Testing
5/5
AI/Machine Learning
5/5
Chatbot
5/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Chatbot
4.6/5
Automated Routing
4.4/5
AI/Machine Learning
4/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
API
5/5
Automated Routing
5/5
Automated Responses
4.7/5
Top Features
Customer Experience Management
5/5
Sentiment Analysis
4.9/5
Live Chat
4.9/5