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Clickatell

4.6
(14)

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Clickatell powers chat commerce.

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Clickatell Pricing, Features, Reviews and Alternatives

Clickatell product overview

What is Clickatell?

Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. Our global customers easily manage millions of monthly conversations and transactions, all through chat. Clickatell is powering the digital commerce transformation.

Key benefits of using Clickatell

Chat commerce turns conversations into conversion.

Clickatell gives brands a competitive advantage to create an innovative chat experience.

The next big thing in digital commerce is chat commerce.

Chat is the way people communicate. Chat commerce is the way people do business in chat.

Our Chat Commerce Platform allows consumers to manage their daily lives and transact with businesses in chat.

Chat commerce encompasses the full consumer lifecycle to discover and explore products, ask questions, make transactions, and engage with a brand.

Chat Commerce Platform for everyday conversations, engagement, and transactions.

Future-proof your digital commerce strategy with chat commerce.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Documentation
Videos

Clickatell pricing information

Value for money

4.3

/5

14

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Clickatell features

Functionality

4.6

/5

14

Total features

59

10 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third Party Integrations
Reporting & Statistics
Alerts/Notifications
API
Activity Tracking
Real Time Reporting

Clickatell users reviews

Overall Rating

4.6

/5

14

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

10

2

2

0

0

Pros
Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.
Easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers.
In our 10+ years with Clickatell, the overall experience was amazing.
Cons
There are a small number of failed messages; there is limited detail about the reasons for this.
Click a tell is what is provided by the CMS. It was hard to set up, difficult to communicate as it’s US & the platform hard to navigate.
Poor UI/UX for payments and management of seeing reports and usage.
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Kobus S.

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use and Integrate

Reviewed a year ago
Pros

It is easy to use and integrate especially for our international customer

Cons

There are no disadvantages to use this platform

DS
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Derick S.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Whatsapp is now the default communication tool in Africa. Replacing SMS

Reviewed a year ago

Served my wel. Exceptionally well

Pros

Ease of implementing SMS API in my customized software suites

Cons

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

CH
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Chris H.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Feedback

Reviewed a year ago

Adequate

Pros

Autopayments make the work easy. Autofilling make the use not run out of credits.

Cons

Poor UI/UX for payments and management of seeing reports and usage.

ER
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Erin R.

Marketing and Advertising, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to Use Platform

Reviewed a year ago
Pros

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Cons

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

HM
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Happy M.

Education Management, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent

Reviewed a year ago

Clickatell is such an excellent service provider

Pros

Its very easy to use AND will always recommend it to other business users

Cons

Nothing that I did not like about software

Clickatell FAQs and common questions

Q. What type of pricing plans does Clickatell offer?

Clickatell has the following pricing plans:
Free Trial: Available


Q. Who are the typical users of Clickatell?

Clickatell has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Clickatell support?

Clickatell supports the following languages:
English


Q. Does Clickatell offer an API?

Yes, Clickatell has an API available for use.


Q. What level of support does Clickatell offer?

Clickatell offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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