App comparison

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Clickatell Logo

The Global Leader in Chat Commerce

Clickatell Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Clickatell logo

41

179

52

features in common

41

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

Clickatell logo
4.1

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Tidio logo

Communicator for businesses. live chat, messenger and email

visit website

Features

Total

Tidio logo
Clickatell logo

45

94

52

features in common

45

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(457)

Top features

  • Real-time Conversations

    5.0

  • Social Media Integration

    5.0

  • One-to-One Messaging

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.4

Clickatell logo
4.1

What users say about Tidio's value for money

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
Intercom logo

Intercom is bringing AI-first Customer Service to the world

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Features

Total

Intercom logo
Clickatell logo

48

166

52

features in common

48

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Reporting & Statistics

    5.0

  • Negative Feedback Management

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.1

Clickatell logo
4.1

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
LiveAgent logo

Great customer service starts with better help desk software

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Features

Total

LiveAgent logo
Clickatell logo

43

177

52

features in common

43

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Customer Management

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Value for money

LiveAgent logo
4.7

0.6

Clickatell logo
4.1

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
TeamSupport logo

The complete B2B solution for great customer support

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Features

Total

TeamSupport logo
Clickatell logo

36

106

52

features in common

36

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(847)

Top features

  • Reporting & Statistics

    5.0

  • Performance Metrics

    5.0

  • Full Text Search

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$29/month

Value for money

TeamSupport logo
4.4

0.3

Clickatell logo
4.1

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
Clickatell logo

33

112

52

features in common

33

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.3

Clickatell logo
4.1

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zoho Desk logo

Superior customer service. Lasting experiences.

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Features

Total

Zoho Desk logo
Clickatell logo

45

158

52

features in common

45

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Online Forums

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.4

Clickatell logo
4.1

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Clickatell logo

38

429

52

features in common

38

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(872)

Top features

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

  • Social Media Integration

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.1

Clickatell logo
4.1

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Front logo

How 8,000+ companies streamline customer communication.

visit website

Features

Total

Front logo
Clickatell logo

44

194

52

features in common

44

features in common

Front logo

Front user ratings

Functionality

4.4
(265)

Top features

  • Collaboration Tools

    5.0

  • Real-Time Monitoring

    5.0

  • Calendar Management

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.1

Clickatell logo
4.1

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Clickatell logo

43

150

52

features in common

43

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.3
(235)

Top features

  • Third-Party Integrations

    5.0

  • Live Chat

    5.0

  • Proactive Chat

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1
Clickatell logo
4.1

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
NICE CXone logo

Cloud Contact Center Software

Features

Total

NICE CXone logo
Clickatell logo

29

122

52

features in common

29

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(572)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Activity Tracking

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1
Clickatell logo
4.1

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Replyco logo

Win Back 50% of Time Lost Messaging Customers

Features

Total

Replyco logo
Clickatell logo

28

55

52

features in common

28

features in common

Replyco logo

Replyco user ratings

Functionality

4.4
(21)

Top features

  • Real-Time Analytics

    5.0

  • Customizable Templates

    5.0

  • Access Controls/Permissions

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

9/month

Value for money

Replyco logo
4.7

0.6

Clickatell logo
4.1

What users say about Replyco's value for money

Very easy implementation. Amazing customer service representatives who were always ready to help me.
Some fantastic features, a very user friendly interface and very straightforward to send and receive messages.
Birdeye logo

The leading AI-powered reputation platform for local brands.

visit website

Features

Total

Birdeye logo
Clickatell logo

39

148

52

features in common

39

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(660)

Top features

  • Support Ticket Management

    5.0

  • Feedback Management

    5.0

  • Proactive Chat

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$350/month

Value for money

Birdeye logo
4.5

0.4

Clickatell logo
4.1

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
Clickatell logo

34

63

52

features in common

34

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$22.5

Value for money

Smartsupp logo
4.4

0.3

Clickatell logo
4.1

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Desku logo

AI First Customer Service Software | AI Agents | AI CoPilot

Features

Total

Desku logo
Clickatell logo

17

29

52

features in common

17

features in common

Desku logo

Desku user ratings

Functionality

4.3
(36)

Top features

  • Customizable Reports

    5.0

  • Support Ticket Management

    4.7

  • Self Service Portal

    4.6

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$39/month

Value for money

Desku logo
4.9

0.8

Clickatell logo
4.1

What users say about Desku's value for money

Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost.
Custom domain feature is great. Organization of tickets and ability to add tags is awesome.
Tiledesk logo

Conversational Automation Made Easy

Features

Total

Tiledesk logo
Clickatell logo

45

99

52

features in common

45

features in common

Tiledesk logo

Tiledesk user ratings

Functionality

4.4
(147)

Top features

  • Lead Qualification

    5.0

  • Customer Support

    5.0

  • Visual Analytics

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

15/month

Value for money

Tiledesk logo
4.5

0.4

Clickatell logo
4.1

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Userlike logo

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
Clickatell logo

34

64

52

features in common

34

features in common

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$100/month

Value for money

Userlike logo
4.3

0.2

Clickatell logo
4.1

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
Froged logo

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Clickatell logo

41

94

52

features in common

41

features in common

Froged logo

Froged user ratings

Functionality

4.5
(56)

Top features

  • Multi-Channel Communication

    5.0

  • Live Chat

    5.0

  • Third-Party Integrations

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.6

0.5

Clickatell logo
4.1

What users say about Froged's value for money

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too.
An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.
EngageBay CRM logo

Integrated sales & marketing software for growing teams

visit website

Features

Total

EngageBay CRM logo
Clickatell logo

35

226

52

features in common

35

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(818)

Top features

  • Multi-Account Management

    5.0

  • Customer Segmentation

    5.0

  • Content Delivery

    5.0

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.7

0.6

Clickatell logo
4.1

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
eBanqo logo

Customer engagement platform with automation

Features

Total

eBanqo logo
Clickatell logo

17

19

52

features in common

17

features in common

eBanqo logo

eBanqo user ratings

Functionality

4.1
(22)

Top features

  • Multi-Channel Communication

    4.3

  • Third-Party Integrations

    4.2

  • Activity Dashboard

    4.2

Clickatell logo

Clickatell user ratings

Functionality

4.4
(15)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • SMS Messaging

    5.0

Pricing

Starting from

$10/month

Value for money

eBanqo logo
4.1
Clickatell logo
4.1

What users say about eBanqo's value for money

It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.
Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.
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