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Insocial
5
14
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience, feedback and survey management software
Table of Contents
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Insocial - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Insocial overview
What is Insocial?
Insocial is a customer experience management software designed to help businesses collect feedback across the entire customer journey. From shop visits to chatbot conversations. From email newsletters to brand experience and relational NPS. Any interaction can be measured. The platform lets organizations create and manage personalized surveys to identify strengths, communication efficiency, and areas of improvement.
Insocial allows customer service associates to connect with clients via email invites and various social media channels, ask conversational questions, embed surveys into chatbots, and share reports with internal and external stakeholders. It offers a host of features such as automated feedback capturing, score comparison by team, agent or department, alerts, multi-device access, and more. Marketing teams can run email campaigns, share customer experience on the website or social platforms, follow-up on negative reviews, configure advertisements, and analyze web pages to improve the rate of conversion and Google ranking.
Insocial enables managers to gain insights into surveys, customer loyalty, agent performance, and more, using various KPIs such as NPS, CSAT, CES, and FCR. It also supports integration with various third-party applications including Coosto, Salesforce, Tableau, Bullhorn, and Flow.ai.
Insocial’s user interface
Insocial reviews
Overall rating
4.9
/5
15
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
4
3
2
1
14
1
0
0
0
Who uses Insocial?
Based on 15 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Insocial's key features
Most critical features, based on insights from Insocial users:
All Insocial features
Features rating:
Insocial alternatives
Insocial
Starting from
250
Per month
UmfrageOnline
Starting from
35
Per month
Google Forms
Starting from
Free
SurveyMonkey
Starting from
30
/user
Per month
Insocial pricing
Value for money rating:
Starting from
250
Per month
Per Feature
User opinions about Insocial price and value
Value for money rating:
Insocial integrations (4)
Integrations rated by users
We looked at 15 user reviews to identify which products are mentioned as Insocial integrations and how users feel about them.
Integration rating: 5.0 (4)
“It is for the notification on monitoring alerts.”
Stijn H.
Senior Solution Consultant
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Other top integrations
Insocial support options
Typical customers
Platforms supported
Support options
Training options