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Top Rated Call Center Workforce Management Software with Non profits - Page 3

Last updated: September 2026

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75 software options

GoContact logo
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Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

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CallFinder logo

Speech analytics tool for small to midsize businesses

CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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Enghouse Contact Center logo

Cloud-based contact center platform

Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

Read more about Enghouse Contact Center

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Shopl logo

Collaboration tool for on-site teams.

Shopl is an all-in-one solution for time & attendance, and task management for onsite teams.

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Squaretalk logo

All-in-one contact center platform for sales automation

Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization

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CxEngage logo

Video, audio & web conferencing platform

Lifesize is an audio, web & video conferencing tool which supports chat functionality, an integrated search-based directory, plus video call recording & sharing

Read more about CxEngage

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Aquant logo
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Unleashing Service Excellence with Aquant's Service Co-Pilot

Service Co-Pilot is an end-to-end solution designed specifically for service organizations to enhance service outcomes and elevate customer experience. It's a transformational catalyst, enabling organizations to adopt new strategies and technologies and advance customer excellence.

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Click2Coach logo

Workforce optimization software for contact centers

Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

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Quvu logo

IVR and predictive dialer software

Quvu is a transformational cloud-based contact center management solution that helps businesses deliver real-time analytics, dialer, and Ofcom compliance. Key features include a predictive dialer, call recording, Interactive Voice Response (IVR), queue management, and role consoles.

Read more about Quvu

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3C Plus logo
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Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Users also considered
CaseManager logo

Customizable contact center solution for excellence

A customizable contact center solution that streamlines operations by enabling team creation, case segmentation, custom fields, field read/write access, automated workflows, flexible document generation, reporting, and enhanced customer engagements, available on-premise or in the cloud.

Read more about CaseManager

Users also considered
Zendesk WFM logo

Zendesk's Workforce management software.

Zendesk's workforce management tool designed to help users better manage their contact center operations.

Read more about Zendesk WFM

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NICE Workforce Management logo

Workforce management solution

NICE Workforce Management suite helps companies with their strategic planning, agile scheduling, and AI predictive forecasting through machine learning.

Read more about NICE Workforce Management

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OneContact CC logo

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

Read more about OneContact CC

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Imperva Sonar logo

Unified cybersecurity platform for IT professionals

Imperva Sonar is a unified cybersecurity platform that provides fully integrated protection for applications and databases against emerging, automated, and insider attacks. It can be used to protect critical databases, applications, websites, and, APIs.
The Imperva Sonar platform includes behavioral analysis, threat prevention, data governance, cloud discovery, bot management, plus other types of protective technology.

Read more about Imperva Sonar

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InsightPro logo
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AI-driven workforce analytics for healthcare payers

InsightPro is a workforce analytics platform designed for healthcare payers that combines artificial intelligence and machine learning capabilities to supports. claims operations, quality assurance, and contact center functions.

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Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.

Read more about Intermedia Contact Center

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CommandLink SD-WAN logo
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Network mamagement platform

CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.

Read more about CommandLink SD-WAN

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IntraManager Work logo
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Centralized platform for managing contact centers

IntraManager Work is an all-in-one platform designed for contact center management, combining HR functions, shift planning, and reporting capabilities. The system features intelligent shift scheduling that automates administrative tasks while providing real-time economic insights through integrated dashboards. It includes employee development tools with testing features and a mobile app that keeps staff connected to workplace updates and schedules even when away from the office.

Read more about IntraManager Work

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DCDial logo
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Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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Solvice logo
(0)

The best solutions for Decision Automation.

Solvice building blocks make it easy to integrate optimization technology into any application.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

Read more about Amazon Connect

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Salesforce Platform logo

Develop enterprise & customer-facing apps

Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any system, automate processes, and create reports. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning.

Read more about Salesforce Platform

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Cention logo

Read more about Cention

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iVision Plus logo
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Highly innovative and interactive wallboards

Highly innovative and interactive wallboards for Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

Read more about iVision Plus

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