App comparison

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IT Ticketing Systems
Page 5

IT Ticketing Systems Software with Third-Party Integrations (2026) - Page 5

Last updated: April 2026

All apps

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Features

Support Ticket Management(71)

Reporting/Analytics(105)

Task Management(94)

Alerts/Notifications(97)

Knowledge Base Management(72)

Third-Party Integrations

Integrated with

QuickBooks Online(20)

QuickBooks Online Advanced(24)

Microsoft Outlook(45)

Google Calendar(32)

Adobe Commerce(16)

Pricing model

Free(28)

Open Source(6)

Free Trial(92)

One Time License(2)

Subscription(102)

Devices supported

Mac(65)

iPad(87)

Android(94)

Linux(58)

Web-based(114)

iPhone(93)

Windows(78)

Organization types

Small Business(112)

Non Profit(89)

Large Enterprises(102)

Public Administrations(59)

Freelancers(65)

Mid Size Business(109)

User rating

All Reviews

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114 software options

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ServiceWise

4.6

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Web based help desk management software

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ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

Freshsuccess

4.6

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Data-driven customer success management software

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Freshsuccess is a cloud-based customer success management solution designed to assist customer success teams in managing customers, preventing churn, and increasing account expansion. The platform offers a range of features including workflow management, and customer intelligence & health scoring.

Helprace

4.7

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one customer service solution

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Helprace is an all-in-one customer service solution which allows companies of any size to manage customer support, by offering a help desk ticketing system, knowledge base and feedback community in one application

LionO360 CRM

5.0

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based CRM solution for small to midsize businesses

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We help growing businesses increase sales, improve customer relationships, and grow with our cloud-based CRM, FSM, and ERP business platforms. Visit our offices in New Jersey or our website www.lionobytes.com and see a demo for our incredibly powerful business management software, LionO360.

C2CRM

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Affordable, Robust & Easy to Use CRM

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C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It helps improve marketing efforts by tracking which marketing initiatives work and which ones do not. while streamlining the customer service by providing comprehensive customer information.

SimplyDesk

4.5

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Simple, Complete & Reliable

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SimplyDesk is an IT ticketing system with multichannel support, SLA automation, asset linking, and performance dashboards. Improve response times, streamline workflows, and centralize incident management. SaaS or on-premise, with expert support included.

RADAR CRM

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The full workflow lifecycle CRM at a small business price.

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RADAR CRM is an affordable, full workflow lifecycle (from lead to invoice management) platform, which is fully automated and heavily customizable to your unique processes.

SutiCRM

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM for sales, marketing & support teams

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SutiCRM is a SaaS CRM for businesses of all sizes, designed to automate sales, marketing & support processes, with a 360 degree view of customer data

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

VIZOR IT Asset Management

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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Users also considered

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

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Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

BoldDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Service Software, Help Desk Software.

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BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Brand Embassy

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Social Customer Service Software

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Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

Flexera SaaS Manager

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SaaS usage tracking and management

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Flexera SaaS Manager is a SaaS usage, spend & vendor management platform that helps businesses manage their SaaS app subscriptions and track any unused, underused or abandoned licenses. The software also includes automated reports, single sign-on (SSO) integrations, renewals management, and more.