Email Meter Enterprise - 2026 Pricing, Features, Reviews & Alternatives

Email Meter is an email analytics platform for Google Workspace and Microsoft 365 that turns email metadata into response time, SLA, shared mailbox, and productivity analytics, without accessing the content of any email. It is purpose-built for Customer Success, Operations, and IT teams that need to measure team email performance. It is not an email marketing tool, a helpdesk, or a CRM.

Architecture & deployment

Email Meter connects via OAuth at the domain level using the Microsoft Graph API and the Gmail API. There are no browser extensions, no client-side agents, and no changes to how your team works in Gmail or Outlook. Deployment is domain-wide and managed centrally, most teams are live within an hour, and data is available within minutes. Email Meter is available on the Google Workspace Marketplace. It processes header metadata only (timestamps, sender, recipient, thread structure) and never reads, processes, or stores the body or attachments of emails.

Coverage & data sources

Response time tracking works across individual inboxes, shared mailboxes, delegated mailboxes, Google Groups, Microsoft 365 Groups, Exchange Online, and distribution lists. Historical data is retained for up to 2 years on standard plans and is unlimited on enterprise plans.

Metrics & analytics

- Average and median response time, first-response time, and reply volumes

- SLA compliance rate against custom targets, with a business-hours engine that accounts for working hours, weekends, holidays, and time zones

- Per-agent, per-mailbox, per-team, and per-tier breakdowns for workload balancing

- Unreplied-email and thread-length analysis

- Custom metrics, alerts, and goals

- AI-powered sentiment analysis for tone and urgency detection

Dashboards, alerts & reporting

Build custom dashboards with drag-and-drop widgets and flexible date-range filters. Configure real-time alerts that notify managers before an SLA breach, not after. Schedule automated daily, weekly, or monthly reports delivered to leadership and clients, and export raw data to CSV.

Roles, access & administration

Manager access, delegated access, custom roles and permissions, domain-level installation, SAML 2.0 & SSO, and data governance controls give administrators centralized control over who can see what.

Integrations & BI

For business intelligence and data warehousing, Email Meter offers a native BigQuery connector and API access to push email analytics into any data warehouse or visualization tool, such as Looker, Power BI, or Tableau.

Plans & scaling

Email Meter scales from a free plan with core email statistics and weekly and monthly reports to advanced plans that add custom metrics, more filters, team visibility, CSV export, custom labels, omnichannel reporting, and a dedicated Customer Success Manager with personalized onboarding.

Security & compliance

Email Meter is GDPR ready, ISO 27001 certified, SOC 2 Type 2 compliant, Verified by Google, and audited annually by an independent third party.

Proven results

Payday HCM's customer support team used Email Meter to gain visibility across 5 shared mailboxes and cut response times by 71%, from 5 hours to under 2, while handling 200+ customer emails a day.

Trusted by 10,000+ teams including Carrefour, Avery Dennison, and Fujifilm. Get started with a free plan or request a demo at emailmeter.com.