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Nuvi Pricing, Features, Reviews and Alternatives

Nuvi product overview

What is Nuvi?

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

Key benefits of using Nuvi

- Nuvi Listen allows you to listen, filter, and report on public social data in real time.
- Nuvi Review allows you to send review invitations to your clients, manage your online reviews, and review listings.
- Nuvi Capture allows you to take HIPAA compliant photos and videos and queue them for publishing
- Nuvi Publish allows you to manage your social content, secure it, get approval, and publish to multiple social platforms at once.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Knowledge Base

FAQs/Forum

Phone Support

Training options

Live Online

Videos

Webinars

Documentation

Nuvi pricing information

Value for money

4.1

Starting from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Nuvi

Value for money

Nuvi features

Functionality

3.7

Total Features19 6 categories

Most valued features by users

Reporting/Analytics

Dashboard

Collaboration Tools

Trend Analysis

Reputation Management

Social Listening

Customer Engagement

Client Management

Nuvi users reviews

Overall rating

4.3

Positive reviews

88%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.57/10

Rating distribution

Pros

Support has always been excellent, with regular client meetings and a genuine interest in improving the product, and I've been impressed with the engagement from the customer service team at Nuvi.

Jamie W.

Nuvi has been a great tool for scheduling and data tracking. It also has a clear, concise dashboard, so it looks awesome when we send reports to clients.

Nicole B.

The customer service is absolutely fantastic. We love that they are willing to get on the phone to help setup monitors to make sure we get the information we are looking for.

Colleen S.

Cons

I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.

Jessica P.

Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless.

Jessica P.

No more screen grabs, no more timely creation of manual reports. Highly scalable for multiple monitoring clients, without increasing cost significantly - you pay per mention rather than per client.

Jamie W.

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Overall rating contenders

Nuvi

Overall rating

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Overall rating

Kristen D.

Verified reviewer

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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NUVI

Reviewed 6 years ago

I was first introduced to NUVI in August and began utilizing it for one of my clients. I am responsible for social media management in some capacity for nine of their brands. Using NUVI allows me to monitor all the social chatter coming from multiple social sites and respond accordingly. Also, I use NUVI for publishing posts and tweets for the brands. It is working great. There are many features of...

Pros

The pros to this software: 1) The ability to work with multiple brands in one place 2) one step analytic report generator 3) composing, scheduling and publishing content to multiple social channels for multiple brands 4) user friendly 5) excellent customer service

Cons

I have run into glitches in the system when working in it daily. With this said, I am able to contact my client success manager and she can determine if it is a NUVI or user issue. Most NUVI issues are because they are improving and making modifications to the software and are fixed by the next day. There are also work arounds that allow me to maintain my productivity. Not a NUVI issue, but I wish...

Josh v.

Verified reviewer

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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NUVI - standard tool in tech stack

Reviewed 6 years ago

My company does a lot of social listening work. We need easy ways to get the data we need for a variety of different analyses. NUVI has been my favorite tool to use for both the low price and the incredible flexibility of the tool. Below are my favorite bits of NUVI: * Dashboards - The standard dashboards are very client friendly. I initially starting using NUVI as a tool I platform I can easily...

Pros

* Private Facebook data! * Flexibility of the product * ease of use * extremely responsive account team * price

Cons

* works better in Chrome than Firefox * monitor nesting management

Jessica P.

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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Nothing but issues

Reviewed 5 years ago

The IDEA of it is great, does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention...

Pros

No pros were added to this review

Cons

No cons were added to this review

Jeff K.

Verified reviewer

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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Great for use in classroom and/or for semester long project

Reviewed 5 years ago

I've used NUVI in my 300-level Organizational Communication class as part of a semester long project. Students pick an organization (within a few restrictions) that they will monitor through NUVI. Students write a report on what they find, linking some of those findings with class content. I think this provides students with practical experience engaging in social media analysis and that is something cool to talk about during a internship or job interview. I think NUVI's visualizations and ease of use are the things I like the most. I've had two different college classes use NUVI as part of a semester long assignment, and the ease with which students are able to use NUVI is definitely helpful.

Pros

Pretty easy to use, the visualizations are nice looking and helpful. I think the biggest pro is the ability to very quickly create monitors and keep those running as long as needed. I didn't play around with some of the team or alert features, but those do look pretty promising. Overall, NUVI is a great product that I have enjoyed using and my students have liked using it as well.

Cons

I do like the sentiment analysis and think it is a helpful tool; however, I view it as a blunt instrument. It doesn't understand thinks like sarcasm or nuance. For example, one of the first tweets I sent about NUVI said something like "I'm fired up to see NUVI in action" and, if I remember right, the tweet was categorized as negative, likely because of the word fired. However, if we look at that tweet it clearly is positive in nature. So, sentiment analysis needs work but is helpful when we don't put too much stock in the positive/negative/neutral breakdown. I think more fine control over different users would be helpful, but I also did not experiment in-depth with that.

Betsy E.

Verified reviewer

Nonprofit Organization Management, 51-200 employees

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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Great Product for Events

Reviewed 5 years ago

We started using NUVI about three years ago, and have had great success with it's capabilities. Our event happens once a year for 20 days straight, with social chatter taking off about 2 months prior. We are, however, a year-round charitable organization, so although our heavy use of NUVI is for a few short months out of the year, it is still a great benefit to be able to access the platform all 12...

Pros

Easy and clean reports (email or PDF); main dashboard is not overwhelming and includes all valuable information; keyword structure for listening is easy to manage; customization of timelines for reporting and monitor overview; ALERT capabilities (I utilize the text alerts for high ranking influencers)

Cons

Search function isn't as simple as I would hope it to be - I've had times were we have tried to search for a specific item in relation to the monitor and keywords and nothing has come up. May need some more practice, but that is one of my least favorite parts of NUVI. Other than that, I have very few cons about the product and would highly recommend it for any social marketing team.

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