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Nuvi

4.3
(59)

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Social data monitoring, reputation management using insights

(20)

Nuvi Pricing, Features, Reviews and Alternatives

Nuvi FAQs

Q. What type of pricing plans does Nuvi offer?

Nuvi has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Nuvi?

Nuvi has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Nuvi support?

Nuvi supports the following languages:
English


Q. Does Nuvi support mobile devices?

Nuvi supports the following devices:
Android, iPad, iPhone


Q. Does Nuvi offer an API?

No, Nuvi does not have an API available.


Q. What other apps does Nuvi integrate with?

Nuvi integrates with the following applications:
Twitter/X, Bitly, Meta for Business, Instagram, Google Maps


Q. What level of support does Nuvi offer?

Nuvi offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

Nuvi product overview

What is Nuvi?

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

Key benefits of using Nuvi

- Nuvi Listen allows you to listen, filter, and report on public social data in real time.
- Nuvi Review allows you to send review invitations to your clients, manage your online reviews, and review listings.
- Nuvi Capture allows you to take HIPAA compliant photos and videos and queue them for publishing
- Nuvi Publish allows you to manage your social content, secure it, get approval, and publish to multiple social platforms at once.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
Phone Support

Training options

Live Online
Videos
Webinars
Documentation

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Nuvi pricing information

Value for money

4.1

/5

59

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Nuvi features

Functionality

3.7

/5

59

Total features

17

6 categories

Most valued features by users

Reporting/Analytics
Dashboard
Audience Targeting
Automated Publishing
Brand Tracking
Collaboration Tools
Competitive Analysis
Content Management

Functionality contenders

Nuvi users reviews

Overall Rating

4.3

/5

59

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.5/10
Rating distribution

5

4

3

2

1

34

18

2

1

4

Pros
This is a great tool for people who are looking for a user friendly social listening tool. The customer service we've had with NUVI has been outstanding which makes the product, that much better.
Nuvi has been a great tool for scheduling and data tracking. It also has a clear, concise dashboard, so it looks awesome when we send reports to clients.
Support has always been excellent, with regular client meetings and a genuine interest in improving the product, and I've been impressed with the engagement from the customer service team at Nuvi.
Cons
I dislike that they don't send invoices at all before you are charged and if you try to access invoices in your account, don't worry you can't because they don't exist there.
Not only that, we are such a small company with so low of mentions it has been COMPLETELY useless.
No more screen grabs, no more timely creation of manual reports. Highly scalable for multiple monitoring clients, without increasing cost significantly - you pay per mention rather than per client.

Overall rating contenders

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Kristen D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NUVI

Reviewed 8 years ago

I was first introduced to NUVI in August and began utilizing it for one of my clients. I am responsible for social media management in some capacity for nine of their brands. Using NUVI allows me to monitor all the social chatter coming from multiple social sites and respond accordingly. Also, I use NUVI for publishing posts and tweets for the brands. It is working great. There are many features of...

Pros

The pros to this software: 1) The ability to work with multiple brands in one place 2) one step analytic report generator 3) composing, scheduling and publishing content to multiple social channels for multiple brands 4) user friendly 5) excellent customer service

Cons

I have run into glitches in the system when working in it daily. With this said, I am able to contact my client success manager and she can determine if it is a NUVI or user issue. Most NUVI issues are because they are improving and making modifications to the software and are fixed by the next day. There are also work arounds that allow me to maintain my productivity. Not a NUVI issue, but I wish...

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Cristina M.

Retail, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nuvi analyzes the sentiment of your customers

Reviewed a year ago

It is a practical solution for not using multiple platforms, it is an all-in-one, in addition to managing actions on social networks, it analyzes feedback and thus can understand what to improve. With NUVI now REPUTATION, I can analyze industry trends based on the database of our clients and the comments left by them, it is incredible how much information can be extracted from user comments and in this way analyze what can be done enhance.

Pros

What I like the most about NUVI (now reputation) is that it is a platform that has many tools, it is like having several applications in a single product, it has the social suite in which you can what they call “listening”, giving likes and responding to the post in one place without having to go to each post. Nuvi has very innovative tools such as measuring the negative, neutral and positive sentiment of user comment trends, this is a very smart way to know if a strategy is working or not.

Cons

What I don't like is that their price is expensive and they are not very clear about their plans, another negative point is that the customer service takes a long time to respond, this is an inconvenience since it can cause a lot of delay in your work.

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Jessica P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nothing but issues

Reviewed 8 years ago

The IDEA of it is great, does it work as well as they sell you on? If you are a HUGE business, sure it might, but not without a lot of work to decipher all their graphs, skim through activity one grueling minute at a time, and click on hundreds to thousands of bubbles INDIVIDUALLY to engage with people. If you are a small company, forget it. This service will be a complete waste of money. Not to mention...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Josh v.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NUVI - standard tool in tech stack

Reviewed 8 years ago

My company does a lot of social listening work. We need easy ways to get the data we need for a variety of different analyses. NUVI has been my favorite tool to use for both the low price and the incredible flexibility of the tool. Below are my favorite bits of NUVI: * Dashboards - The standard dashboards are very client friendly. I initially starting using NUVI as a tool I platform I can easily...

Pros

* Private Facebook data! * Flexibility of the product * ease of use * extremely responsive account team * price

Cons

* works better in Chrome than Firefox * monitor nesting management

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Jeff K.

Higher Education, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great for use in classroom and/or for semester long project

Reviewed 8 years ago

I've used NUVI in my 300-level Organizational Communication class as part of a semester long project. Students pick an organization (within a few restrictions) that they will monitor through NUVI. Students write a report on what they find, linking some of those findings with class content. I think this provides students with practical experience engaging in social media analysis and that is something cool to talk about during a internship or job interview. I think NUVI's visualizations and ease of use are the things I like the most. I've had two different college classes use NUVI as part of a semester long assignment, and the ease with which students are able to use NUVI is definitely helpful.

Pros

Pretty easy to use, the visualizations are nice looking and helpful. I think the biggest pro is the ability to very quickly create monitors and keep those running as long as needed. I didn't play around with some of the team or alert features, but those do look pretty promising. Overall, NUVI is a great product that I have enjoyed using and my students have liked using it as well.

Cons

I do like the sentiment analysis and think it is a helpful tool; however, I view it as a blunt instrument. It doesn't understand thinks like sarcasm or nuance. For example, one of the first tweets I sent about NUVI said something like "I'm fired up to see NUVI in action" and, if I remember right, the tweet was categorized as negative, likely because of the word fired. However, if we look at that tweet it clearly is positive in nature. So, sentiment analysis needs work but is helpful when we don't put too much stock in the positive/negative/neutral breakdown. I think more fine control over different users would be helpful, but I also did not experiment in-depth with that.

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