Pendo Pricing

Pendo has allowed us to gain deeper insight into our users’ workflows within our applications without having to disrupt those workflows. Usage data is captured as users navigate the site/app/platform and that data is made available to our team to analyze in real-time. This has significantly improved how we interact with users and what content we serve them at every touchpoint.

Creating the “guides” can be a cumbersome process. There are templates, but these are fairly basic and do not cover every use case. It would be amazing if there was an advanced/expanded library (even at cost) that would allow us to ramp up more quickly. We also felt the implementation team at Pendo could have been a little more hands-on. The weekly/biweekly check-in calls are nice, but we could have really used some deep-dive/consultative help when we were new to the platform and still trying to find our bearings.

Lots of potential for segmentation and reporting, allows for in-app messaging and guides to communicate information to customers, which has been great for launching new features or announcements. NPS automation has been really useful as well. Customer support has been great the couple times it's been needed. Overall very instrumental to our team in tracking engagement and customer health.

I believe Salesforce integration is an additional cost which is not ideal. Individual user data showing in-app activity doesn't have the best visual presentation, a bit clunky to interpret. App layout could be a bit more intuitive.

In terms of providing user behavior/engagement data—Pendo is unparalleled. We get so many insights into how our clients use our Product which can be applied during discovery and engineering and factor into our release strategy. It allows us to communicate with our clients in-app in strategic and sophisticated ways and with results far beyond what we get through email. Its NPS tool is worth the cost of the application alone.

While a lot of stuff works intuitively out of the box, there's a slight learning curve with a number of Pendo features. There are many steps to building a guide, and the location of specific features/guide settings within the UI isn't always straightforward (some things a user might think fall under "guide activation", for example, are not set in the "guide activation" section). Additionally, having...

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It is a significant investment, but so many benefits, it is worth it. The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it. The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend! Wish had discovered it years before.

Works well for standard web apps. If your app doesn't change URL for each page you visit then there may be issues tracking at volume. Not insurmountable but needs more time, thought.

We love all the data we have gained about our users and have a much stronger understanding of what they do within our applications. In addition, Pendo has made communication with our customers really easy, especially in times of crisis. I also feel as though we are arming our ENTIRE organization with information they need to do their job. All functions within our organization derive value from this platform and that isn't easy to achieve! Updates are also released regularly which tells me this is an organization that is dedicated to their customers.

I think with such an amazing platform, it can sometimes feel overwhelming to get up to speed on all the things we could be doing with the software.

Pendo is built for product teams and provides a real solution to what I consider User Behavior Analytics, Qualitative + Quantitative Insights. The best part its super easy to get up and going, minimizes my development and implementation efforts. I have been able to train my Product Managers and UX Designers/Researchers in how to Tag, Generate Reports in less then 1 hour. Pendo makes Analytics easy...

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I must say not much I do not like about the software. The pricing model which is based on monthly active users can get costly if you have millions of users, so it's not ideal for putting Pendo on your marketing or lead pages, its best used within your application after users sign in.

I love Pendo. I love it so much, I asked Capterra to add it to their software list just so I could review it (and no, I don't work there). We've used Pendo for the last 10 months and it couldn't be going better. We are a SaaS company and Pendo is giving our Product, Analytics, Customer Success and Onboarding Teams insights that were not previously possible. We leverage Pendo for user engagement, onboarding (tool tips, guides, popups etc.) and analytics. It is a smooth platform with great support and it works great. Couldn't recommend it more.

It's not necessarily a knock on Pendo so much as it is a knock on the quality of the development of your own site that Pendo sits on top of. If you have some questionable code, you may have a tricky time getting the rules and feature tagging completed exactly as you'd like. It helps if you have a knowledge of HTML and CSS to get around any of these pitfalls, otherwise you'll have to work with your Dev teams to get your internal code issues sorted out so that Pendo can work properly.

We're able to get fantastic insights about who uses our product, why, and how. It allows us to make effective decisions on which features to dig deeper into, and which to scrap. It also gives us an effective way to deliver in-app documentation and announcements to our customers, which we leverage to educate and empower users to take full advantage of our feature set.

Some tedious UX decisions have been made. For example, if you want to change the segment of a Guide, you have to find it in the list of guides, enter a special editor that sometimes doesn't load, click into two different sections, and then you can make your change. We update our segments across our guide each release, and we release frequently, leading to lots of tedious clicking. Bulk updating segments across several guides at once would be tremendous. Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign. We have a multitude of pages set up in our product to accommodate all the different places we'd like to place guides.

Implementation was very easy, Pendo provides you with a javascript snippit which a developer inserts into an existing web app, typically in the header or footer. Extra data can be added just by modifying some code. We had a proof of concept up and running within hours and deployed to production within weeks. Once up and running, Pendo provides a large number of ways to slice and dice data and it's all very self explanatory, for the most part.

Like many of these products, the data that comes out of it is only as good as what goes in.. i.e. don't just think you will install the snippit and call it a day. On the Pendo portal, customization is required, such as "tagging" pages, grouping pages together (i.e. a series of pages that may have different parameters or query strings will appear to Pendo as different pages, and this grouping needs to happen before data can be interpreted correctly. The original thought was that the end user (product manager) would do this customization but ultimately developers did it.

Pendo allows me to easily set up guides or walkthroughs in my product. The best part is that it leaves a lot of room to start small and grow.

One of our selling points was that it required low development effort and could be managed by a non-developer. While yes, this is true, it can require someone with front-end experience to code a few walk through steps and someone with back-end experience to send additional data to pendo for use with segmentation and analytics.

Pendo is easy to set up and quickly get value from. Our entire company is now using Pendo for different things - whether it be understanding adoption at an account level or putting marketing event invitations to selected customers in the app, Pendo is our go-to tool.

The dashboards and "groupings" leave a bit to be desired. There's so much data in the platform, I want it be as easy as possible to share with the team or put up on a TV . Everything is there, it just takes a bit of massaging and exporting to make it really shine.

I like there are lots of ways to provide customers using our software more information, alerts, updates, etc. through Pendo. The guides, polls, and NPS are the most useful features for my position with Pendo.

We have changed how our software works a lot over the last few months and as a result, many of our tags have become out of data, the process of updating this is a bit time consuming and more on the complicated side of the tool. Additionally, figuring out how to best use the Trends features has been a bit difficult as the support in setting this up is more generic. We would ideally love to use Pendo to pull more data and information on the usage patterns of our customers but get set up has been preventing that.

Pendo is fairly easy to use. They are coming out with new features frequently that help us and our customers. Pendo gives us the ability to create content without having to pull time from our Dev team.

Pendo core has been great for use. We recently signed up with Pendo Feedback and it has been great. There are some areas in Feedback that are lacking. We have been working closely with the Pendo team to try to relieve some of those pain points.

We have a SaaS platform and the customer success team utilizes Pendo to pull reports on how many minutes each user on an account spends in our product. Super helpful information to provide to decision makers to show value.

Very clunky to pull reports and use the interface. The data is great, but the interface could use some improvement.

Nearly immediate validation of key ideas. Sizzle, it's so easy, and it means I don't have to burn dev dollars on capturing new metrics. Pendo peeps in Raleigh, always a pleasure to interact with them.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features. Reporting needs to be rethought.

integration with other platforms and ability to captures PDF click stats

with there was a way to track webite search results.

I love that this software combines both in app notifications for learning management, but also provides great user behavior tracking.

It doesn't always seem as easy if you don't have a master set of skills in CSS or HTML. I wish there were some better bridges to do things for less savvy users.

Pendo gives you a quick look at how your software is being used. One feature we like is the in-app messaging. Now, instead of relying on low email open rates, we can reach all logged in users.

The web and mobile versions are very different. The web is great but the mobile lacks some of the power features.

I can't say enough good things about pendo! It provides us data from our tool that we never knew we could possibly harvest. Being able to better understand our client's workflow is invaluable to our team

Pendo is pretty expensive and a bit hard to learn but we are overall satisfied and believe it's worth the money

A single line to integrate to your software. The tool itself is clear and understandable giving the user the ability to launch surveys, measure where users are and where they are not. It has good integration capabilities allowing the data to be utilised in other products to drive behaviours and events

Can be expensive if you have many products in your portfolio.

It could clearly provide a lot of value and scale up with working features.

Support isn't trained on their software, we've had to redo multiple guides for issues. It's at the point where something I thought would take 15 minutes takes hours and a support ticket.

I like that Pendo allows me to find real time insights to help drive discussions for the area of business I oversee. Without some of the details Pendo provides, I’d be less advantaged to drive results on my own.

You have to know just what to click and how to get the results if you’re going to be successful. Not overall a bad thing - but it does require some learning to see value.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

The price. It is a very good product that provides a great deal of value, but it is expensive.

If you want to understand how customers experience your software, this is a great tool for the job. For us, we've LOVED the insights we've gained by the individual customer and the ability to identify and focus on any current challenges.

For a robust tool, it comes at a robust price. It does quite a bit and we've definitely seen a return on the investment, but it isn't free.