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Text Mining Software with Customer Profiles (2026)

Last updated: March 2026

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9 software options

VizRefra logo

Cloud-based text analysis and content management software

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VizRefra is a web-based text mining and analysis tool that provides business managers with AI tools for text intelligence operations. Key attributes include graphical data representation, summarization, tagging, text analysis, topic clustering, sentiment analysis, and predictive modeling.

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Chattermill logo

Customer feedback analysis software

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Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

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Thematic logo

AI-powered customer feedback analysis

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Thematic unlocks rich insights from unstructured feedback to help you build better products, reduce churn and drive growth. Without coding.

Add data from all channels for the full customer view. Build a product strategy off customer understanding and impact. See emergent issues as they arise.

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PrediCX logo

Machine learning labelling engine

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PrediCX by Warwick Analytics is an automated predictive analytics tool for text which uses machine learning to classify and label text-based data

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Centralpoint logo

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Keatext logo

Your most impactful improvements start here.

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Keatext is a text analytics solution that delivers AI-based recommendations and ready-to-share reports leveraging GPT to improve customer experience.

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Wrench.ai logo

Personalization AI to acquire, grow, and retain customers

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Wrench.AI is a personalization platform that distills complex data into painless human insights. We automate research and behavioral analytics for data-driven organizations that want to understand “Who” their audience is, “What” they care about, and “How” to serve them better.

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Advize logo

Customer feedback analysis & customer experience automation

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Advize is a cloud-based customer feedback analysis & experience automation solution which allows users to combine voice of the customer (VoC) feedback from across the customer journey, identify themes & customer sentiments, & combine reach, loyalty & satisfaction scores to prioritize impact drivers

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Akio.CX logo
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Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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