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Chattermill

Customer feedback analysis software

Table of Contents

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Chattermill - 2025 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

What is Chattermill?

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.

Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it.

We make CX a revenue-driving function for your business.

Benefits of using Chattermill

Our customer feedback analytics platform helps companies across multiple industries with the same fundamental challenge - to answer questions quicker using their customer data.

Starting from

No pricing info

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Chattermill's key features

Most critical features, based on insights from Chattermill users:

Sentiment Analysis

4.4

(15)

Text Analysis

4.7

(17)

Customer Experience Management

4.7

(11)

Third-Party Integrations

4.5

(8)

Reporting/Analytics

4.6

(9)

Survey/Poll Management

3.7

(3)

All Chattermill features

Features rating:

4.4

(25)

Trend Analysis

5.0

(2)

Topic Classification

4.5

(8)

Part of Speech Tagging

5.0

(2)

Feedback Management

4.3

(7)

Visual Analytics

3.3

(3)

Search/Filter

4.1

(7)

Multi-Channel Data Collection

3.3

(3)

Negative Feedback Management

4.5

(4)

Dashboard

4.5

(4)

Predictive Analytics

5.0

(1)

Real-Time Analytics

(0)

Ratings/Reviews

(0)

Quantitative Analysis

(0)

Process/Workflow Automation

3.0

(1)

Predictive Modeling

(0)

Performance Metrics

(0)

Pattern Detection and Recognition

(0)

Natural Language Processing

5.0

(5)

Multiple Data Sources

(0)

Access Controls/Permissions

(0)

Real-Time Data

(0)

Real-Time Notifications

(0)

Reporting & Statistics

5.0

(1)

Segmentation

(0)

Semantic Search

(0)

Single Sign On

(0)

Social Media Integration

(0)

Spam Detection

(0)

Summarization

(0)

Surveys & Feedback

5.0

(3)

Tagging

(0)

Taxonomy Classification

(0)

Topic Clustering

(0)

Workflow Management

2.0

(1)

Activity Dashboard

(0)

Ad hoc Analysis

(0)

AI/Machine Learning

(0)

Alerts/Notifications

(0)

API

4.0

(2)

Boolean Search

(0)

Categorization/Grouping

(0)

Chat/Messaging

3.0

(1)

Collaboration Tools

(0)

Commenting/Notes

(0)

Contextual Search

(0)

Customer Profiles

(0)

Customer Segmentation

3.0

(4)

Customizable Reports

(0)

Data Analysis Tools

(0)

Data Classification

(0)

Data Cleansing

(0)

Data Extraction

(0)

Data Import/Export

5.0

(2)

Data Verification

(0)

Data Visualization

4.0

(1)

Drag & Drop

(0)

Entity Analysis

(0)

Filtering

(0)

Full Text Search

(0)

Language Detection

(0)

Machine Learning

(0)

Metadata Management

5.0

(1)

Monitoring

(0)

Multi-Language

5.0

(1)

Chattermill alternatives

Chattermill

4.5

(25)

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Ease of Use

4.4

Features

4.4

Value for Money

4.2

Customer Support

4.6

Jotform

4.7

(2.4K)

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Per month

Free trial

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Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

Birdeye

4.7

(668)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

CustomerHero

4.9

(174)

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No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.9

Chattermill pricing

Value for money rating:

4.2

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Chattermill integrations (33)

Integrations rated by users

We looked through 25 user reviews, to identify which products are mentioned as Chattermill integrations, and what is the users perception.

Medallia Agent Connect

Integration rating: 4.0 (1)

Zendesk Suite

Integration rating: 5.0 (1)

Slack

Integration rating: 5.0 (1)

Chattermill support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

24/7 (Live rep)

Email/Help Desk

FAQs/Forum

Knowledge Base

Training options

Webinars

In Person

Documentation

Videos

Chattermill reviews

Overall rating

4.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.72/10

Rating distribution

Pros

“It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.”

Victoria S.

Analyst

“So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.”

Justyna Z.

Customer Satisfaction Advisor

“I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time.”

Paweł S.

Senior Services Delivery Director

Cons

“Can’t think of anything I dislike at the moment.”

Me W.

Implementation Consultant

“Problems change, perceptions change and the theme structure dosn't follow this trend.”

Lorena R.

PL analyst

“It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback.”

Andrew H.

Customer Success Manager

Read all reviews

Chattermill FAQs

Q. What type of pricing plans does Chattermill offer?

Chattermill has the following pricing plans:
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Chattermill?

Chattermill has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Chattermill support?

Chattermill supports the following languages:
English

Q. Does Chattermill offer an API?

Yes, Chattermill has an API available for use.

Q. What other apps does Chattermill integrate with?

Chattermill integrates with the following applications:
SatisMeter, AppFollow, Medallia Experience Cloud, REVIEWS.io, Qualaroo, Delighted, Sprinklr, Survicate, Wootric, Alchemer, Customer Thermometer, Freshdesk, Slack, Typeform, zenloop, LiveChat, Feefo, Google Cloud, Yotpo, SurveyMonkey, AskNicely, Kustomer, Dixa, Trustpilot, Salesforce Platform, Intercom, Zendesk Suite

Q. What level of support does Chattermill offer?

Chattermill offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base

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Related categories

Customer Experience

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Natural Language Processing (NLP)

Text Mining