OneDesk Pricing, Features, Reviews & Comparison of Alternatives


Unified Product Platform

4.0/5 (2 reviews)

OneDesk overview

OneDesk is enterprise-class “social business software” for your Product Development and Service Delivery teams. We provide an end-to-end solution for customer feedback, product/service requirements, and project management, all within a single application. With FeatureSet, you’ll develop products faster and deliver services more efficiently.

OneDesk helps put everyone in your product or service delivery team on the same page to deliver exactly what the customer is looking for.

Businesses of any size looking to facilitate collaboration and product management, build customer engagement and become a stronger business.

With OneDesk’s customer portal, companies can avoid falling into the pitfalls of unclear customer requests. They can also take advantage of customer insight and gather, organize, and act on customer input. The customer portal also acts as a venue where customers can discuss suggestions and feedback amongst themselves, as well as with members of your organization. Organization members can join or observe the conversations, ask questions, and get quick answers to issues which could normally delay the process.


Starting from
Pricing options
Value for money
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Business size



United States, Asia, Australia, Canada, China, Europe, United Kingdom

Supported languages

OneDesk screenshot

OneDesk reviews

Very good

Value for money
Ease of use
Customer support
Rakesh Sharma

Good solution to combine voice of the customer with product management

Reviewed 2011-05-04
Review Source: GetApp

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at a first-time user of the product, I thought support was excellent

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OneDesk pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Starting at $30/user/month

OneDesk features


Access Control (150 other apps)
Activity Dashboard (105 other apps)
Activity Tracking (98 other apps)
Automatic Notifications (132 other apps)
Chat (122 other apps)
Collaboration Tools (209 other apps)
Collaborative Workspace (151 other apps)
Commenting (144 other apps)
Communication Management (92 other apps)
Customizable Branding (106 other apps)
Document Management (91 other apps)
Document Storage (135 other apps)
Drag & Drop Interface (123 other apps)
File Management (100 other apps)
Permission Management (139 other apps)
SSL Security (111 other apps)
Search Functionality (179 other apps)
Third Party Integration (130 other apps)

Additional information for OneDesk

Key features of OneDesk

  • Sharing between Organizations
  • Personal and Social productivity tools
  • Security Roles and Permissions
  • Traceability and roll-ups
  • Real-time Collaborative Editing
  • Enterprise Social Networking
  • Branding and Personalization
  • Dashboards and statistics
  • Built-in workflow tools
  • Gantt chart
View All Features


OneDesk connects the customer to the product development process. It allows you to manage customer feedback, requirements, and projects in a single application. Our software is your key to engaging with your customers and making the right product decisions.