OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
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It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
For a first-time user of the product, I thought support was excellent
No cons were added to this review
Q. What type of pricing plans does OneDesk offer?
OneDesk has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of OneDesk?
OneDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does OneDesk support?
OneDesk supports the following languages:
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Q. Does OneDesk offer an API?
Yes, OneDesk has an API available for use.
Q. What other apps does OneDesk integrate with?
OneDesk integrates with the following applications:
Dropbox Business, Jira, Microsoft Azure, Zapier, Box, FreshBooks, WordPress, Microsoft Project, Salesforce Sales Cloud, Slack, Quickbooks Online, Mailchimp
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base