OneDesk Pricing, Features, Reviews & Comparison of Alternatives

OneDesk

Helpdesk & Project Management Software - in one application

4.0/5 (2 reviews)

OneDesk overview

What is OneDesk?

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can mange both ticketing and task workflows in one place.

With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.

Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.

Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.

At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.
www.onedesk.com

Pricing

Starting from
$30/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 5 other markets, Europe, Germany, Latin America, Mexico, United Kingdom

Supported languages

English
OneDesk screenshotOneDesk - HelpDesk + Project Management SoftwareOneDesk screenshotOneDesk screenshotOneDesk screenshotOneDesk screenshot

OneDesk reviews

Excellent
0
Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  3.0
  4.0
Rakesh Sharma

Good solution to combine voice of the customer with product management

Reviewed 2011-05-04
Review Source: GetApp

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros
For a first-time user of the product, I thought support was excellent

Rating breakdown

Minimize review

OneDesk pricing

Starting from
$30/month
Pricing options
Free trial
Subscription
View Pricing Plans

Plans start at $30/month, which includes 5 users.

OneDesk features

API
Chat
Collaboration Tools

Access Control (211 other apps)
Activity Dashboard (176 other apps)
Activity Tracking (135 other apps)
Automatic Notifications (180 other apps)
Collaborative Workspace (215 other apps)
Commenting (195 other apps)
Customizable Branding (163 other apps)
Document Management (188 other apps)
Document Storage (212 other apps)
Drag & Drop Interface (173 other apps)
File Management (137 other apps)
Permission Management (187 other apps)
Projections (145 other apps)
Reporting & Statistics (130 other apps)
Search Functionality (251 other apps)
Third Party Integration (211 other apps)
Workflow Management (137 other apps)

Videos and tutorials

Additional information for OneDesk

Key features of OneDesk

  • @mentions
  • API
  • Activity Dashboard
  • Automated workflow
  • Branding
  • Built-in workflow tools
  • Contacts & customer management
  • Customer groups
  • Customer portal
  • Customizable Web Forms
  • Customizable branding
  • Dashboards and statistics
  • Email integration
  • Export
  • Gantt chart
  • IT service management
  • Import
  • Instant messaging
  • Integration
  • Live chat
  • Multi channel communication
  • Notifications
  • PPM
  • Security Roles and Permissions
  • Support center
  • Support ticket management
  • Teams
  • Traceability and roll-ups
  • bug tracking
  • calendar
  • discussions
  • iOS and Android apps
  • issue tracking
  • kanban boards
  • knowledgebase
  • macros and bulk editing
  • mobile app
  • product roadmapping
  • project management
  • reporting
  • rules based routing
  • self service portal
  • status cards
  • storage
  • task management
  • task planning and scheduling
  • task timers
  • task workflow
  • ticket portal
  • ticketing workflow
  • time tracking
  • timesheets
  • workflow management
View All Features

Benefits

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps