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OneDesk Logo

OneDesk

Helpdesk & Project Management Software - in one application

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OneDesk Pricing, Features, Reviews and Alternatives

OneDesk product overview

Price starts from

9

/user

Per month

What is OneDesk?

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.

Key benefits of using OneDesk

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

OneDesk pricing information

Value for money

4.0

/5

2

Starting from

9

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OneDesk features

Functionality

4.0

/5

2

Total features

51

5 categories

Most valued features by users

Collaboration Tools
File Sharing
Document Storage
API
Customizable Branding
Task Management
Alerts / Escalation
Project Planning

OneDesk users reviews

Overall Rating

4.0

/5

2

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

2

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Good solution to combine voice of the customer with product management

Reviewed 11 years ago

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent

Cons

No cons were added to this review

OneDesk FAQs and common questions

Q. What type of pricing plans does OneDesk offer?

OneDesk has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of OneDesk?

OneDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does OneDesk support?

OneDesk supports the following languages:
English


Q. Does OneDesk support mobile devices?

OneDesk supports the following devices:
Android, iPhone


Q. Does OneDesk offer an API?

Yes, OneDesk has an API available for use.


Q. What other apps does OneDesk integrate with?

OneDesk integrates with the following applications:
Dropbox Business, Jira, Microsoft Azure, Zapier, Box, FreshBooks, WordPress, Microsoft Project, Salesforce Sales Cloud, Slack, Quickbooks Online, Mailchimp


Q. What level of support does OneDesk offer?

OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

Common OneDesk comparisons

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