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OneDesk Pricing, Features, Reviews and Alternatives
OneDesk product overview
What is OneDesk?
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
Key benefits of using OneDesk
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps
Typical customers
Platforms supported
Support options
Training options
OneDesk pricing information
Value for money
4.0
/5
2
Starting from
9
/user
Per month
Pricing options
Value for money contenders
OneDesk features
Functionality
4.0
/5
2
Total features
51
5 categories
Most valued features by users
Functionality contenders
OneDesk users reviews
Overall Rating
4.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
0
2
0
0
0
Overall rating contenders
Rakesh S.
Review source
Share this review:
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
For a first-time user of the product, I thought support was excellent
No cons were added to this review
OneDesk FAQs and common questions
Q. What type of pricing plans does OneDesk offer?
OneDesk has the following pricing plans:
Starting from: $9.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of OneDesk?
OneDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does OneDesk support?
OneDesk supports the following languages:
English
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android, iPhone
Q. Does OneDesk offer an API?
Yes, OneDesk has an API available for use.
Q. What other apps does OneDesk integrate with?
OneDesk integrates with the following applications:
Dropbox Business, Jira, Microsoft Azure, Zapier, Box, FreshBooks, WordPress, Microsoft Project, Salesforce Sales Cloud, Slack, Quickbooks Online, Mailchimp
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
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