App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
OneDesk
5
4
4
8
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk & Project Management Software - in one application
Table of Contents
Is this product right for your business?
Find out with a
OneDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
OneDesk overview
What is OneDesk?
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.
Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.
Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.
At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.
Starting price
per month
Alternatives
with better value for money
OneDesk’s user interface
OneDesk reviews
Overall rating
4.3
/5
12
Positive reviews
80
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.80/10
5
4
3
2
1
4
8
0
0
0
Who uses OneDesk?
Based on 12 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
OneDesk's key features
Most critical features, based on insights from OneDesk users:
All OneDesk features
Features rating:
OneDesk alternatives
OneDesk
Starting from
11.99
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Freshservice
Starting from
19
/user
Per month
Freshdesk
Starting from
19
/user
Per month
OneDesk pricing
Value for money rating:
Starting from
11.99
/user
Per month
User opinions about OneDesk price and value
Value for money rating:
OneDesk integrations (14)
Integrations rated by users
We looked at 12 user reviews to identify which products are mentioned as OneDesk integrations and how users feel about them.
Integration rating: 4.5 (3)
“this was only used for the application testing.”
Kai S.
swe
Integration rating: 4.5 (3)
Integration rating: 5.0 (2)
“Ricezione di aggiornamenti sulle attività e creazione di nuove schede direttamente da Slack.”
Freweini T.
segretaria
Integration rating: 5.0 (1)
“As you collaborate with other teams, it’s critical that you can connect the PM tool they use.”
Lorenzo F.
Marketing and sales manager
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
OneDesk support options
Typical customers
Platforms supported
Support options
Training options
OneDesk FAQs
OneDesk has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android, iPhone, iPad
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base