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OneDesk Logo

OneDesk

4.3
(11)

Write a review

Helpdesk & Project Management Software - in one application

(9)

OneDesk Pricing, Features, Reviews and Alternatives

OneDesk FAQs

Q. What type of pricing plans does OneDesk offer?

OneDesk has the following pricing plans:
Starting from: $11.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of OneDesk?

OneDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does OneDesk support?

OneDesk supports the following languages:
Chinese (Simplified), Danish, Dutch, English, French, Greek, Italian, Norwegian (Bokmal), Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish


Q. Does OneDesk support mobile devices?

OneDesk supports the following devices:
Android, iPad, iPhone


Q. Does OneDesk offer an API?

Yes, OneDesk has an API available for use.


Q. What other apps does OneDesk integrate with?

OneDesk integrates with the following applications:
Microsoft Outlook, Dropbox Business, Microsoft Azure, Zapier, Gmail, Box, FreshBooks, Microsoft Teams, WordPress, Microsoft Project, Salesforce Sales Cloud, Slack, Microsoft 365, Quickbooks Online, Mailchimp, Joomla


Q. What level of support does OneDesk offer?

OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base

OneDesk product overview

Price starts from

11.99

/user

Per month

What is OneDesk?

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.

Key benefits of using OneDesk

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

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11.99

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Why am I seeing this?

OneDesk pricing information

Value for money

4.1

/5

11

Starting from

11.99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OneDesk features

Functionality

4.5

/5

11

Total features

81

6 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third Party Integrations
File Sharing
Document Storage
Activity Dashboard
API

OneDesk users reviews

Overall Rating

4.3

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

3

8

0

0

0

Pros
I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier.
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
Another is that it has a great customer support team, which solves problems in 99% of the time. In addition, thanks to the customization it offers, its use can become faster and easier.
Cons
The cost is high if you pay on a monthly basis. It is also difficult to communicate with.
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.).
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary.
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Magaly D.

Textiles, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User review with one year of use

Reviewed 7 months ago

In general terms, it saves work by having two important functionalities in the same software.

Pros

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Cons

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

CS
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Christine S.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible Application with a Strong Feature Set

Reviewed 4 months ago

We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Pros

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Cons

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Using as a service desk but unfortunately not the most ideal

Reviewed a year ago
Pros

There is automated timesheet tracking for each tickets.

Cons

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

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Flor C.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A project management solution

Reviewed a year ago

From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Pros

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Cons

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

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Gabriela M.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of about a leading management software

Reviewed 8 months ago

In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Pros

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Cons

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

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