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OneDesk
Helpdesk & Project Management Software - in one application
OneDesk Pricing, Features, Reviews and Alternatives
OneDesk FAQs
OneDesk has the following pricing plans:
Starting from: $11.99/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of OneDesk?
OneDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does OneDesk support?
OneDesk supports the following languages:
English, Chinese (Simplified), Danish, Dutch, French, Greek, Italian, Norwegian (Bokmal), Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android, iPad, iPhone
Q. Does OneDesk offer an API?
Yes, OneDesk has an API available for use.
Q. What other apps does OneDesk integrate with?
OneDesk integrates with the following applications:
Microsoft Outlook, Dropbox Business, Microsoft Azure, Zapier, Gmail, Box, FreshBooks, Microsoft Teams, WordPress, Microsoft Project, Salesforce Sales Cloud, Slack, Microsoft 365, QuickBooks Online, Mailchimp, Joomla
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
OneDesk product overview
What is OneDesk?
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
Key benefits of using OneDesk
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps
Typical customers
Platforms supported
Support options
Training options
Not sure about OneDesk? Compare it with a popular alternative
Starting from
11.99
/user
Per month
Starting from
12
/user
Per month
OneDesk pricing information
Value for money
4.1
/5
11
Starting from
11.99
/user
Per month
Pricing options
Value for money contenders
OneDesk features
Functionality
4.5
/5
11
Total features
71
6 categories
Most valued features by users
Functionality contenders
OneDesk users reviews
Overall Rating
4.3
/5
11
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.67/10
3
8
0
0
0
Gabriela M.
Support enginner
Flor C.
Software Developer
Flor C.
Software Developer
Overall rating contenders
Magaly D.
Textiles, 11-50 employees
Used daily for 1-2 years
Review source
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In general terms, it saves work by having two important functionalities in the same software.
It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
Christine S.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.
We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 6 months
Review source
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There is automated timesheet tracking for each tickets.
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Flor C.
Computer Software, 11-50 employees
Used daily for 6-12 months
Review source
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From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.
One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
Gabriela M.
Computer Software, 1-10 employees
Used daily for less than 6 months
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In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.
Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
Common OneDesk comparisons
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