We are mortgage brokers - our problem has always been that to collect dozens of documents to submit a mortgage application was a convoluted and time consuming process. We would always miss documents and be in and out of emails checking off against a manual spreadsheet. Quite simply... this sucked. When we found Fileinvite I knew immediately this would save us a ton of time and improve our client experience. We have been a user for two years now with zero regrets.
Pros
Simple for clients to use and simple for our staff to use.
Love the google drive integration and how it renames the files as per your request items.
The the UI is pretty polished
Cons
Some of the menu systems require more clicks than should be required.
No google contact or CRM integrations yet (work arounds with Zapier though)
Fairly minor issue in my mind.
Rating breakdown
Likelihood to recommend: 10/10
The Fileinvite team has been very responsive. They are willing to listen and if it makes sense implement certain changes to the platform.
Pros
The software (app) is easy to use and set up, taking only a few minutes. The 'templates' feature make it easy to quickly send document requests to my clients / customers. The software also offers a quick video tutorial for those clients / customers familiar with such software, showing end users how to use the app. FileInvite just added a "forms" feature allowing the user to create quick and easy fillable form templates.
Cons
I would like to see some additional functionality added to "forms" like simple math functions. It would also be very beneficial to "replaceable fields" to the templates allowing for automatic naming of certain documents.
Thanks for the feedback Jared,
We're hoping to expand on the forms functionality soon...
Rating breakdown
Likelihood to recommend: 9/10
Document collation is an important part of our process. Prior to using this system we would normally have clients emailing documents to our email address. The risk to this is of emails being missed in among the volume of emails we get and the process not operating smoothly.
Pros
Our clients find FileInvite easy to use which is our ultimate aim when using this type of document collation service.
Once set-up it is easy for us to manage the process with documents being converted into PDF and transferred into our online system automatically ready for us to check and utilize for our clients application.
Cons
When we use our templates there are times that some of the documents being requested within the template are not required for the client involved. We can only delete one document at a time. It would be great if we could check the documents we don't need and then press delete rather than having to delete each one individually.
Rating breakdown
Likelihood to recommend: 8/10
Pros
I like how all uploaded info can go straight to our clients efile into their personalised file under drop box,
Cons
Not liking the amount of clicks you need to go thr ough to get to the path in their efile under our drop box.
Rating breakdown
Likelihood to recommend: 8/10
Support has been excellent and the product lives up to expectations. My clients love it as do my staff as it makes the entire process of obtaining client documents safer, and easier.
Pros
the templates make it very easy to use this software
Cons
Can't think of much I dislike. As its so useful, I don't even mind paying for it!
Rating breakdown
Likelihood to recommend: 10/10
14-day free trial available with unlimited functionality.
LITE: $12 per month (paid annually, otherwise $15 per month)
PRO: $28 per month (paid annually, otherwise $35 per month)
MULTI: $68 per month (paid annually, otherwise $85 per month)
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