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MindTouch

The Customer-First Knowledge Management Platform

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MindTouch Pricing, Features, Reviews and Alternatives

MindTouch product overview

What is MindTouch?

MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations. Our mission? To give the world's leading brands a disruptive solution that dynamically serves up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.

Key benefits of using MindTouch

- Intelligent Search & Google Optimization improve content findability and discoverability for reduced costs, increased revenue, decreased churn and a better self-service experience.

- Personalization & Permissions make surfacing the right content to the right people fast and easy for increased efficiencies, maximum security, and a better customer experience.

- Extensibility & Integrations offer a single point of truth so employees, agents and customers receive a consistent user experience regardless the touchpoint or device, and organizations enjoy faster ROI and maximum investment protection.

- Analytics & Actionable Insights give organizations real-time data that identifies areas for improvement so organizations can continually enhance the customer and agent experience, while increasing ROI.

- Scalability & Availability ensure organizations can handle usage spikes without performance degradation, while delivering 24/7 service even when their agents can’t for improved customer satisfaction and increased operational efficiencies.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Videos
In Person
Documentation
Live Online

MindTouch pricing information

Value for money

1.0

/5

1

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

MindTouch features

Functionality

2.0

/5

1

Total features

17

5 categories

Most valued features by users

Access Controls/Permissions
Search/Filter
API
Content Management
Knowledge Base Management
Decision Support
360 Degree Feedback
Knowledge Management

MindTouch users reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

1

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Antiquated product with terrible

Reviewed 4 years ago
Pros

It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons

Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

MindTouch FAQs and common questions

Q. What type of pricing plans does MindTouch offer?

MindTouch has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of MindTouch?

MindTouch has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does MindTouch support?

MindTouch supports the following languages:
Swedish, English, French, Italian, Finnish, Japanese, Spanish, Dutch, German, Korean, Danish, Chinese (Simplified), Portuguese


Q. Does MindTouch offer an API?

Yes, MindTouch has an API available for use.


Q. What other apps does MindTouch integrate with?

MindTouch integrates with the following applications:
Salesforce Service Cloud, Salesforce Experience Cloud, SAP Customer Experience, Five9, ServiceNow


Q. What level of support does MindTouch offer?

MindTouch offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base

Common MindTouch comparisons

MindTouch logo
Zendesk logo
MindTouchvsZendesk

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