MindTouch Pricing, Features, Reviews & Comparison of Alternatives

MindTouch is a customizable, scalable, customer success platform for businesses of all sizes. With MindTouch - a complete knowledge collaboration platform - businesses can manage and oversee the delivery of customer support documentation through multiple channels. The web-based authoring & publishing environment includes a knowledge base, help center, ticketing integration & help button.

MindTouch enables organizations to extend help content to their users through every customer touchpoint, whilst building a community that users can contribute to. With the MindTouch GeniusLink, a customer can self-serve through the MindTouch knowledge center or have an agent deliver an answer to them. MindTouch creates a continuously improving customer support cycle.

MindTouch is pre-packaged with knowledge analytics to help organizations identify areas for improvement within their success center. Knowledge managers can identify gaps in content & quality, and highlight areas for improvement whilst agents can gain insight into customer behaviour. MindTouch helps organizations to help their users learn & understand topics and become product experts themselves.

MindTouch can extend users' existing publishing pipelines or users can use their web-based authoring environment. Organizations can author and publish content effortlessly. It's auto-related, dynamically organized, and is coupled with a powerful search tool. MindTouch can be embedded within other applications with content context sensitivity.

MindTouch enables companies to connect with & understand their customers and buyers, shorten sales cycles and increase organic site traffic.