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MindTouch Pricing, Features, Reviews & Comparison of Alternatives

MindTouch

The Customer-First Knowledge Management Platform

3.0/5 (1 review)
See AlternativesWrite a review

MindTouch overview

What is MindTouch?

MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations. Our mission? To give the world's leading brands a disruptive solution that dynamically serves up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.

The MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices. The platform includes solutions for customer self-service, agent assistance and departmental knowledge.

And the MindTouch platform is backed by award-winning trainers and implementation experts who are there every step of the way to ensure organizations experience fast deployment and maximum ROI. This includes more than a decade of best practice experience to assist with content migration, site structure, onboarding, and continuous improvement. Organizations also get a dedicated customer success manager and 24/7 support.
www.mindtouch.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Danish, Dutch, Finnish and 8 other languages, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
MindTouch screenshot: MindTouch captures insights to gauge consistency, accuracy, and efficiency of content for continual improvement.MindTouch screenshot: The Mindtouch intelligent search capability uses NLP techniques to surface the most relevant articles at the top of search results so agents can give faster service and customers get a superior self-service experience.MindTouch screenshot: MindTouch offers integration with Salesforce Service Cloud to deliver contextual knowledge within the user interface so agents can give customers faster, more effective service.MindTouch screenshot: Mindtouch embeds an Insights tab within the Salesforce Service Cloud user interface giving agents information about what customers have searched for so they can give faster, more personalized service.MindTouch screenshot: MindTouch offers integration with Genesys Cloud to deliver contextual knowledge within the user interface so agents can give customers faster, more effective service.

MindTouch reviews

Overall rating
3.0
/5
Excellent
0
Very good
0
Average
1
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  1.0
  2.0
  2.0
  2.0
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Compare overall rating with alternatives
Atlassian Confluence Reviews
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Irfan Kkhan

Antiquated product with terrible

Used daily for 1-2 years
Reviewed 2018-06-07
Review Source: Capterra

Pros
It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons
Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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MindTouch pricing

Pricing options
Subscription
View Pricing Plans

SaaS subscription model includes solution pricing and per named user pricing. MindTouch offers unlimited knowledge consumption and content storage at no additional charge. NOTE: Pricing can vary based on specific customer requirements.

Value for money
1.0/5
Based on 1 user ratings
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MindTouch features

API

Access Control (227 other apps)
Activity Dashboard (190 other apps)
Activity Tracking (141 other apps)
Automatic Notifications (188 other apps)
Chat (162 other apps)
Collaboration Tools (348 other apps)
Collaborative Workspace (223 other apps)
Commenting (202 other apps)
Customizable Branding (169 other apps)
Document Management (199 other apps)
Document Storage (221 other apps)
Drag & Drop Interface (176 other apps)
File Management (142 other apps)
Permission Management (196 other apps)
Projections (150 other apps)
Reporting & Statistics (139 other apps)
Search Functionality (262 other apps)
Third Party Integration (225 other apps)
Workflow Management (147 other apps)

Features
2.0/5
Based on 1 user ratings
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Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Categories

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Additional information for MindTouch

Key features of MindTouch

  • Agent-Assistance
  • Customer Self-Service
  • Departmental Knowledge
  • Knowledge Management
View All Features

Benefits

- Intelligent Search & Google Optimization improve content findability and discoverability for reduced costs, increased revenue, decreased churn and a better self-service experience.

- Personalization & Permissions make surfacing the right content to the right people fast and easy for increased efficiencies, maximum security, and a better customer experience.

- Extensibility & Integrations offer a single point of truth so employees, agents and customers receive a consistent user experience regardless the touchpoint or device, and organizations enjoy faster ROI and maximum investment protection.

- Analytics & Actionable Insights give organizations real-time data that identifies areas for improvement so organizations can continually enhance the customer and agent experience, while increasing ROI.

- Scalability & Availability ensure organizations can handle usage spikes without performance degradation, while delivering 24/7 service even when their agents can’t for improved customer satisfaction and increased operational efficiencies.