Additional information for MindTouch
Key features of MindTouch
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- Knowledge base
- Real-time updates
- Customizable functionality
- Automatic updates
- Search functionality
- Visitor tracking
- Third party integration
- Course authoring
- Self-service features
- Multiple format support
MindTouch requires no particular technical knowledge or upfront investment, nor does it require hardware or additional maintenance staff.
MindTouch's unique search features include dynamic decision trees, customizable faceting and search filters enabling agents and end users to find the right information.
MindTouch enables companies to offer real-time, self updating help via an in-product help button.
MindTouch provides a learning framework of sequenced, linked, and related articles enabling customers to source answers and information from multiple departments.
Track customers’ behaviors, article views and search queries across every engagement channel. With MindTouch, agents are able to know more about customers and knowledge managers can identify areas for improvement.
MindTouch is fully customizable to integrate seamlessly with it's users' brands.