MindTouch Pricing, Features, Reviews & Comparison of Alternatives

MindTouch

Self-service customer success & knowledge base platform

3.0/5 (1 review)

MindTouch overview

MindTouch is a customizable, scalable, customer success platform for businesses of all sizes. With MindTouch - a complete knowledge collaboration platform - businesses can manage and oversee the delivery of customer support documentation through multiple channels. The web-based authoring & publishing environment includes a knowledge base, help center, ticketing integration & help button.

MindTouch enables organizations to extend help content to their users through every customer touchpoint, whilst building a community that users can contribute to. With the MindTouch GeniusLink, a customer can self-serve through the MindTouch knowledge center or have an agent deliver an answer to them. MindTouch creates a continuously improving customer support cycle.

MindTouch is pre-packaged with knowledge analytics to help organizations identify areas for improvement within their success center. Knowledge managers can identify gaps in content & quality, and highlight areas for improvement whilst agents can gain insight into customer behaviour. MindTouch helps organizations to help their users learn & understand topics and become product experts themselves.

MindTouch can extend users' existing publishing pipelines or users can use their web-based authoring environment. Organizations can author and publish content effortlessly. It's auto-related, dynamically organized, and is coupled with a powerful search tool. MindTouch can be embedded within other applications with content context sensitivity.

MindTouch enables companies to connect with & understand their customers and buyers, shorten sales cycles and increase organic site traffic.
www.mindtouch.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 15 other languages, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
MindTouch screenshot: Demonstrating MindTouch responsive sites, native mobile responsiveness.MindTouch Explainer - Customer Self Service Beyond SupportMindTouch screenshot: Content from MindTouch site visualized with Wave Analytics.MindTouch screenshot: Example MindTouch implementation from customer Code 42.MindTouch screenshot: Example MindTouch implementation from customer Avalara.MindTouch screenshot: Infographic on how customers experience your content.

MindTouch reviews

Excellent
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Very good
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Average
1

Poor
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Terrible
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Value for money
Features
Ease of use
Customer support
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  2.0
Irfan Kkhan

Antiquated product with terrible

Used daily for 1-2 years
Reviewed 2018-06-07
Review Source: Capterra

It worked, but there are way better products out there for cheaper. The onboarding process was good.

Read the full review

MindTouch pricing

Please contact MindTouch for pricing information

MindTouch features

Search Functionality
Third Party Integration

API (200 other apps)
Access Control (150 other apps)
Activity Dashboard (105 other apps)
Activity Tracking (98 other apps)
Automatic Notifications (132 other apps)
Chat (122 other apps)
Collaboration Tools (209 other apps)
Collaborative Workspace (150 other apps)
Commenting (142 other apps)
Communication Management (92 other apps)
Customizable Branding (105 other apps)
Document Management (91 other apps)
Document Storage (135 other apps)
Drag & Drop Interface (123 other apps)
File Management (100 other apps)
Permission Management (139 other apps)
Projections (111 other apps)
SSL Security (110 other apps)

Additional information for MindTouch

Key features of MindTouch

  • Knowledge base
  • Real-time updates
  • Customizable functionality
  • Automatic updates
  • Search functionality
  • Indexing
  • Visitor tracking
  • Third party integration
  • Course authoring
  • Self-service features
  • Self-learning
  • Multiple format support
View All Features

Benefits

MindTouch requires no particular technical knowledge or upfront investment, nor does it require hardware or additional maintenance staff.

MindTouch's unique search features include dynamic decision trees, customizable faceting and search filters enabling agents and end users to find the right information.

MindTouch enables companies to offer real-time, self updating help via an in-product help button.

MindTouch provides a learning framework of sequenced, linked, and related articles enabling customers to source answers and information from multiple departments.

Track customers’ behaviors, article views and search queries across every engagement channel. With MindTouch, agents are able to know more about customers and knowledge managers can identify areas for improvement.

MindTouch is fully customizable to integrate seamlessly with it's users' brands.