MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations. Our mission? To give the world's leading brands a disruptive solution that dynamically serves up relevant content wherever the customer journey starts or ends for a more consistent, personalized and effortless experience.
The MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices. The platform includes solutions for customer self-service, agent assistance and departmental knowledge.
And the MindTouch platform is backed by award-winning trainers and implementation experts who are there every step of the way to ensure organizations experience fast deployment and maximum ROI. This includes more than a decade of best practice experience to assist with content migration, site structure, onboarding, and continuous improvement. Organizations also get a dedicated customer success manager and 24/7 support.
SaaS subscription model includes solution pricing and per named user pricing. MindTouch offers unlimited knowledge consumption and content storage at no additional charge. NOTE: Pricing can vary based on specific customer requirements.
- Intelligent Search & Google Optimization improve content findability and discoverability for reduced costs, increased revenue, decreased churn and a better self-service experience.
- Personalization & Permissions make surfacing the right content to the right people fast and easy for increased efficiencies, maximum security, and a better customer experience.
- Extensibility & Integrations offer a single point of truth so employees, agents and customers receive a consistent user experience regardless the touchpoint or device, and organizations enjoy faster ROI and maximum investment protection.
- Analytics & Actionable Insights give organizations real-time data that identifies areas for improvement so organizations can continually enhance the customer and agent experience, while increasing ROI.
- Scalability & Availability ensure organizations can handle usage spikes without performance degradation, while delivering 24/7 service even when their agents can’t for improved customer satisfaction and increased operational efficiencies.
FAQs for MindTouch
Below are some frequently asked questions for MindTouch.
Q. What type of pricing plans does MindTouch offer?
MindTouch has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of MindTouch?
MindTouch has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does MindTouch support?
MindTouch supports the following languages:
Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
Q. Does MindTouch support mobile devices?
MindTouch supports the following devices:
We do not have any information about what devices MindTouch supports
Q. Does MindTouch offer an API?
Yes, MindTouch has an API available for use.
Q. What other apps does MindTouch integrate with?
MindTouch integrates with the following applications:
ServiceNow, SAP CRM, Five9, Salesforce Service Cloud, Salesforce Community Cloud
Q. What level of support does MindTouch offer?
MindTouch offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support
Q. Which apps is MindTouch compared to most often?
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