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Waybook

4.9
(51)

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Playbook that stores all knowledge and training documents

(4)

Waybook Pricing, Features, Reviews and Alternatives

Waybook FAQs

Q. What type of pricing plans does Waybook offer?

Waybook has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Waybook?

Waybook has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Waybook support?

Waybook supports the following languages:
English

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Q. Does Waybook offer an API?

No, Waybook does not have an API available.

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Q. What other apps does Waybook integrate with?

Waybook integrates with the following applications:
Calendly, Zapier, Gmail, Trello, Google Drive, Microsoft Teams, Slack, ClickUp, Google Calendar

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Q. What level of support does Waybook offer?

Waybook offers the following support options:
Email/Help Desk, Knowledge Base, Chat, FAQs/Forum

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Waybook product overview

Price starts from

99

Per month

Flat Rate

What is Waybook?

Waybook is a tool that turns documents, processes, and knowledge into effective and organized onboarding, training, and reference materials. It is a business playbook that stores all documentation in one convenient place.

Key benefits of using Waybook

- Collect and store all your business process documentation and onboarding materials in one place.
- Use simple quizzes and complex tests to certify knowledge for team members.
- Say goodbye to hounding one person for information and make all of your training materials and documents accessible to your entire organisation.
- Scale your business and onboard new hires with ease.
- Use completion tracking to see whether everyone is up-to-date on best practices and guides.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Webinars
Documentation
Videos

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Waybook pricing information

Value for money

5.0

/5

51

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Waybook features

Functionality

4.6

/5

51

Total features

68

6 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Alerts/Notifications
Third Party Integrations
Document Management
Document Storage
Activity Dashboard
Drag & Drop

Functionality contenders

Waybook users reviews

Overall Rating

4.9

/5

51

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

46

4

1

0

0

Pros
I use Waybook to organise company processes and store knowledge docs. Had a great experience with it so dear and I currently love logging into it.
It has been so positive. The support is amazing, they checked in on me and offered me new SOP templates.
Their customer service is excellent and they work with you to make it work and are very responsive.
Cons
I was a little disappointed with the security features and limitation with using Waybook as a means to get staff's acknowledgement on new polices and processes.
Features are quite limited and based on their roadmap it could take some time.
No real criticisms here aside from a selfish request for an iPad app. That would be great for my own workflow.

Overall rating contenders

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John G.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally Have My SOPs Organized Thanks To Waybook

Reviewed 2 years ago

Overall, I am very pleased with my experience using Waybook. I've been able to really integrate it with my business and find it very easy to quickly open and take down my steps/notes as I work. This will be a great asset to have as I scale.

Pros

Before Waybook, I tried building out SOPs in Google Docs, Notion notes, ClickUp notes, and even had random ones floating around in Notepad when I needed to jot something down quickly. I knew I needed everything to be centralized in one place. Then came Waybook! I really like the layout, which allows me to have a nice overview of all my top-level processes, then drill down deeper when needed. Having all my SOPs in one location is way better than having a Drive folder with Google Docs spread out. I haven't finished building everything out yet, so I am excited to eventually use Waybook for onboarding my team, tracking their progress, and testing out their knowledge. I can see this tool being very helpful for years to come as my business continues to grow.

Cons

I haven't run into any issues or things I don't like about this software. Dark mode would be helpful so I'm not blinded by all the white, but that's about it.

Vendor response

John - thank you so much for your review and recommendation! Really pleased we could swoop in and help you consolidate your SOPs into a single source of truth. We can't wait to continue growing with you and your team Elle

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Spencer J.

Accounting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple, quick-to-implement playbook/SOP software

Reviewed 2 years ago

The team behind the product seem passionate and responsive. The product stands for itself... we wanted something to train our team that was simple to deploy. Waybook definitely meets that requirement. I will recommend Waybook to my clients for sure.

Pros

It is super-fast to implement with almost zero training. The in-app support is responsive if you do happen to have a question. They keep the structure detailed enough to have the depth of indexing you might need, but also only three tiers or so deep. That straightforward menu structure helps it be more deployable.

Cons

There are a few features I would like to see, and may be coming soon. You can export, but I would like to be able to export more docs at the same time. I would like to be able to password-protect a public page.

Vendor response

Hi Spencer, Thanks so much for your review. So pleased you've found Waybook fast to implement and no training required. The dream review for us, as we've worked hard to get here! Some really great feature requests in there too and I'm pleased to confirm that they're on the roadmap already. I'll be sure to drop a tag on your account so we can invite you to early testing as soon as these features are available. All the best, Elle

KK
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Karen K.

Law Practice, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love it!

Reviewed a month ago

Onboarding, documenting systems & processes, housing job descriptions and job aids by role to make ongoing training a snap.

Pros

We need a single source of truth for all of the processes and job types in our company. Waybook templates were great for getting us started. Their customer service response is lightening fast, friendly and super helpful. Couldn't ask for better support.

Cons

Overall it was very easy - templates made getting started a snap. Only had a few issues with editing that the support team was able to resolve rather quickly or at least provide a temporary workaround for.

AK
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Alla K.

Health, Wellness and Fitness, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Its OK at best

Reviewed a year ago

Experience is ok. Its easy to use and self explanatory

Pros

I liked that I have a lifetime subscription through APPsumo for a small amount to make it somewhat worth it. I like that we have a place to keep documents to refer to.

Cons

Its not meant as a functional process management system because you can't print from it. The documents are not formatted the way you would for printing so keeping letters to clients or employees is not possible unless you do it in pdf format, which is inconvenient because we always need to change the name, address, date, etc. We would like to keep templates in there for our processes but cannot.

Vendor response

Hi Alla, Thank you for your review. I'm sorry to hear that and appreciate you sharing this insight. I have shared this feedback with our product and am pleased to confirm we do support PDF exporting of content, which can then be printed. Here is a link to our help center article on printing documents: https://help.waybook.com/en/articles/6119058-can-i-print-my-waybook-documents Again, thank you for sharing this with us, and feel free to reach out to support with any further feedback or questions. Elle and the Waybook team

TR
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Thomas R.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient Way of Managing Operating Procedures and Client Knowledge Bases

Reviewed 3 months ago

Waybook has allowed our start-up to document all our processes, making us more efficient and streamlined, resulting in less calls and meetings. This has meant new joiners can easily understand how to execute tasks and understand our ways of working.We also use it as the main Knowledge Base for our clients for our SaaS platform, which users have said is a fantastic resource, which is easy to navigate and use. Our business couldn't operate without Waybook and it's been invaluable to our success in scaling up.

Pros

The efficient organisation of your company's content is a great feature of Waybook. It allows you to easily organise items through Categories, Subjects and Documents. It centralises all your SOPs in one place, instead of having disparate documents.The formatting and design of your content allows it to be easily interpreted. We use it both internally, to train new joiners, and externally, as a Knowledge Base for our clients.

Cons

There are occasionally formatting glitches where you cannot break out of bullet points/numbering, when you are trying to change the formatting of your content. You have to create a new space of content, format it accordingly and delete what is not needed. Having the format icon on the left, on each line of content would be a good fix for this.

Vendor response

Thomas, Thank you so much for your review! I'm so pleased Waybook has efficiently organized items and centralized all your SOPs. I am glad that it has helped you train new joiners and helped provide a Knowledge base for your clients! We love this feedback on the formatting glitches. We are always looking for ways to add to the user's experience. I will make sure to raise it with the Development Team and see what can be done. Thanks again for your kind feedback and do not hesitate to get in touch if there's ever anything we can do to help! Sophia and the Waybook team

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